Yolonda R.
Yelp
I have a lot to say and I'm going to try to be brief (sarcasm). I was born and raised in Brooklyn, NY and moved here 5 years ago. I know what authentic Japanese food should look and taste like. If you want authentic Japanese sushi, please go to Ginza Japanese Restaurant on Guinard in Sumter, SC.
I wanted to try something different today. So I go to Kobe's to order take out. The hostess greets me and I ask to see a menu. She gives me a paper menu which is ok, but also hands me a filthy plastic booklet menu. I sit down to decide what I want. I go back to her and begin to tell her my order, she snatched the paper menu out of my hand to circle what I wanted. I ordered 1 shrimp Udon soup, 1 chicken Udon soup, 2 spicy tuna rolls and a shrimp tempura roll from the 3 roll special on the menu. Spicy tuna rolls were not listed but she said yes it's ok. I sat down to wait for my order. As I looked around, I noticed the restaurant was in dire need of a decor update, it's dark and dingy. It was empty, I was their only customer and it was after lunch. As I was sitting waiting for my food, an angry short man comes to the counter and shouts to me, did you order the spicy tuna rolls? I said yes. He then yells, that's more money. I said ok, how much? He said $3.00 more. I said ok, I gave him a $5 bill. My bill was already $46 and he acted like I stole something. I go back to sit and wait. A teenaged boy comes in and asks if he could have plastic utensils from the hostess. She walks to give it to him and the angry man appears like smoke and shouts, did you buy food here? The teen says no. The angry man is talking to him but keeps looking at me because I'm staring at him. He yells at the teen you need to buy food here, but let's the hostess give him the plastic utensils. When the teen left, I said to the angry man, you should be nice. He said, he didn't buy any food. I said, well your tone with me wasn't nice about the spicy tuna being more money. He angrily apologized and walked away. My food was ready in a good amount of time and I left. When I got home and opened the trays of food. I was knew this was going to be nasty and a waste of $49. The Udon soups had an egg in each which I never ever had in Udon soup. It looked like Pho soup, not Udon soup. There were no shrimp in my soup. The sushi rice grains looked like regular white rice, the tuna looked chopped up. I deconstructed the sushi, it looked like uncooked ground beef. The shrimp tempura roll looked like fried shrimp with flour batter, not panko like it should.
The customer service professionalism was zero. The hostess and the angry man had attitudes and they were not friendly. I've been here once before, 4 years ago during dinner time and I had no problems.
I faithfully go to Ginza, but today I wanted something different. I will never do that again when it come to Japanese food here in Sumter.