Star W.
Yelp
I have a personal rule for anything that I'm upset with. If I sleep on it and am still upset the next day, my feelings are valid. This is one of those times.
Let me preface this by saying I've worked in the service industry and am generally very forgiving to a lot. Disrespect, I am not.
My husband and I visited this establishment on our weekly date night, June 25th. It was very busy for a Wednesday. We were sat first. 3 additional tables were seated after us, with the last table a 10 minute timeframe from us being seated first.
No one came to get our drink order. The hostess actually brought us water after noticing us waiting for a while. The server for our section, I'm assuming, came to the table next to us (who was sat after us), to get their drink orders. Ok, no problem. He was quadruple sat. He then came back and got their entire food order.
He then proceeded to a table across the section from us. Again, sat after us. repeated the process. Got their drink order, left, returned with their drinks and then took their food order.
Surely, he's going to come to us, right? Wrong. Went to the 3rd table sat 10 minutes after us. At this point, we decided to leave, as we clearly weren't a priority to even get our drinks.
Server 101 - if you are double/triple/quadruple sat, and you are unaware of which table arrived first, you ask the hostess. Serving not one, not two, but THREE tables before even speaking with the first table seated, is an absolute slap in the face and not something I could excuse any longer, so we left. We didn't have any drinks or food, no order had been placed, so we didn't owe them our time any further.
Such a shame, as this restaurant, both as Oishii and Kobe, has been the backdrop for many date nights, birthdays and celebrations in our household.