Edward Woznicki
Google
Delicious food, but bad service.
We came here yesterday to celebrate the mother-in-law's 60th birthday. There were only a couple of tables occupied when we arrived, one of them being a stag do, and so the atmosphere wasn't great. Lots of noise from the stags carried through the restaurant.
We were seated at our table and ordered a bottle of red wine. When the server passed me my drink I noticed that the glass hadn't been polished and had a long streak of dirty dishwasher water running down it. All of the glasses on the table were unpolished. When I asked for a clean glass, I was told that the bar staff always polish every glass and that it wasn't dirty. This absolutely was not the case. When I asked for a clean one, I was told that she would have to pour the wine into another glass because she had "already opened the bottle". No apologies or offer to get me a new glass of wine. I was made to feel like I was being unreasonable and a liar asking for a clean glass. Have never had that response to a query of that kind in other restaurants - always an apology and a fresh, clean item delivered with a smile.
For my starter I had the Langoustine tortellini, which was delicious! A little cooler than I would have liked, and the plate hadn't been wiped so oil was dripping down, but the flavour was amazing. The langoustine broth was phenomenal! Highly recommended.
My main was the 280g Hereford Rib Eye which I ordered rare. My wife had the same but mid-rare. Both were a little under temp, but not too bad. Again, the flavour was brilliant. Well presented with some carrot puree. Nice steak, but nothing special. For sides, I ordered the grilled hispi cabbage, truffle fries with parmesan and chimichurri sauce. The smoked chive emulsion on the cabbage just tasted like smokey mayonnaise, and too much of it for my liking, but the flavour was good. The truffle fries were amazing! Hot, fresh, well seasoned and absolutely divine! The chimichurri sauce was nice, but a bit overpriced, in my opinion.
The kitchen forgot the side order of caesar salad my mother-in-law had placed, and at no point at all in entirety our stay was we asked how any of our food was.
Although they were polite, the waiting staff were difficult to flag down and we had to wait a very long time to get their attention for the missing salad, and the bill.
No kids menu, if you're thinking of arranging a family occasion, with little ones.
I asked for the 12.5% service charge to be removed from the bill, which was done without fuss.
Overall, the food is good, but the service definitely needs work. I would return if I was in the area, but wouldn't make the trip especially for it. Just a tad overpriced, in my opinion. There are other steak restaurants nearby that I have had been service and equally nice food.