Arisha Arishenka
Google
On November 24, 2024, I visited KODE - Rasmus Meyer building and paid 175 NOK for the ticket. Unfortunately, my experience was overshadowed by a series of unpleasant incidents involving the museum staff and unclear policies. I believe future visitors should be aware of these issues to avoid similar disappointments.
After entering, I took a sip of water from a child’s thermos in the first hall before starting the exhibition. A security guard immediately approached me and asked me not to drink water. I apologized and put the thermos in my backpack. I was then informed that my backpack needed to be carried in front of me or along my body. I adjusted it as instructed and confirmed with the guard that it was acceptable.
However, midway through the exhibition, the same security guard stopped me again. This time, I was told that my backpack was too large and needed to be stored in a locker. The locker’s flimsy lock didn’t feel secure, and I was uncomfortable leaving my belongings there. Nevertheless, I had no choice but to leave the museum without seeing most of the exhibition.
//////////////////Key problems that visitors should know about:
1. Rules displayed after ticket purchase: All restrictions regarding backpacks, water, and other items are communicated only after the ticket counter, leaving no opportunity to prepare in advance.
2. Issues with carry-on luggage you bring on airplanes: If you have carry-on luggage, you will likely face difficulties. I strongly recommend using the storage lockers at the train station before visiting.
3. Unclear refund policy: I paid the full ticket price but couldn’t enjoy the full exhibition due to these inconveniences. The museum should consider offering partial refunds in such situations.
This experience ruined my mood for the entire day. I even wondered if there was a possibility of getting a refund since I felt I didn’t receive the service I paid for. Moreover, this experience discouraged me from visiting other museums in Bergen.
//////////////////Recommendations for visitors:
If you still decide to visit this museum, come during the summer, travel light, avoid wearing outerwear, and bring only a payment card and ID. Do not bring water bottles, backpacks, or anything that might attract the staff’s attention.
I hope this feedback helps the museum improve its service, but for now, I recommend approaching your visit with caution.