Kokonut Island Grill Vancouver

I ordered door dash first. Then I made a trip in. The service was amazing. They went out of their way to make sure I was happy with even samplers of the deserts. The pork and teriyaki chicken with mac and rice is perfect. So filling worth every dime. The interior looks good and themed music playing. Great job.

It’s always a little hard to leave a less than perfect review for a place when the kids are nice, when the smiles feel sincere, when you don’t want to hurt feelings. On the other hand, nothing here feels particularly personal, it does not have the charm or intimacy of someone’s dream. One does not get the feeling that this place, this food is the culmination of someone’s lifelong passion, or if it is, it’s been watered down by corporate franchises. So first up, the kids were great. Friendly and helpful. Even the new guy. I got the whole shebang knowing I could not finish, but wanting the full experience, three meats, spam musubi, the Mac salad, white rice. If you’re not a big fan of Mac salad, your choice of sides are severely limited… either rice or rice. The meats were a spicy chicken, a garlicky chicken and a fried chicken. On the good side, the Mac salad was better than expected, maybe coriander? Or caraway? Or something that escapes me but it was nice. And the fried chicken was also a surprise, crunchy and moist, well seasoned. We were off to a good start and I was all set to sing high praises, but then we got to the last two meats. The spicy chicken and the garlic chicken, which were indistinguishable from each other, bland, cold, chewy, and boring. Suddenly the experience turns into classic cafeteria fare. The rice was soggy. The spam musubi was terrible. The thing about spam musubi is that done right it is wonderful, a compact food for the gods. The perfect little bundle of goodness made to take with you on adventures to far off lands and what makes it good is just a little bit of char. A little caramelization. A tiny bit of crisp. It’s like bacon for crying out loud. Flabby spam is an insult. It doesn’t develop any flavor. Well this spam hadn’t developed any flavor. It was sad. And I was sad. When you find yourself looking at a series of covered trays, there is always this question, how long has that stuff been sitting there? Is it fresh? Is it hot? How often do they switch it out? Who makes policy? Do they care? It all reminds me of school… or prison. Particularly when you sit down and the food’s cold and dry and bland. They gain points for the fried chicken, I lucked out, it must have just come from the fryer. And they gain points for the staff who were cheerful and engaged and seemed to keep the place immaculate. Even the bathrooms. But, it is not a place I would go back to.

Decided to try this place and I thought it was authentic but it didn’t seems like it. I got kalua pork and teriyaki chicken with side of mac salad. It already came with mac salad and white rice but I wanted extra mac salad. The kalua pork was so salty. I couldn’t taste any favor beside the salt. The teriyaki sauce kinda saved it tho. Teriyaki chicken was little better but so much burnt meat. I wish they cut these out. I was very disappointed in mac salad. It was supposed to be little sweet and it was literally like one in supermarket. The portion is huge tho.

I like the concept of this place a lot, similar to Panda Express or Chipotle where they have the food pre-cooked and you can order what you want. It's cool to have a fast-serve restaurant for Hawaiian food, especially! Sadly, I think they charge too much for what you get. I know I am not the only one complaining about the beef being overcooked, it was quite tough to chew. However, I thought the flavors were pretty good, especially when you add teriyaki sauce on top. The beef was especially pricey compared to other menu items, which is understandable, but I'd want the quality to be better. The macaroni salad was pretty tasty and enjoyable. What I really liked about this place was the service, though. All of the employees I communicated with were super friendly and upbeat, and they seemed like they wanted to help anyone at the restaurant. The place was also pretty clean and I appreciate that. Edit: I came back for my free meal and will move the rating up a star. The kalua pork tastes wonderful, and the teriyaki chicken isn't bad. The luau bowl has a very reasonable price. I'd definitely come back and get that. I'm still curious about what the chicken katsu would taste like.

Unique idea, its like they took the idea of Chipotle and made it Island style. Great food! I promise you will not leave here hungry! Large portions. The teriyaki chicken is so good. Reminds me of our trip to Maui❤️ We both loved the lava cake too. The staff was friendly and it actually looks like a fun place to work. We will be back for sure

Food was cold, very unseasoned, looks like the chicken is untrimmed. I tried to savage as much as I could, but I really did not like it. It needed as much sauce it could get, since there wasn’t any seasoning. Not to mention, the chicken has lots of fat which made it overwhelming to say the least. Also, what is that yellow stuff on my chicken? it looks like uncooked batter or fat. I tried calling the store three times but no one picked up. If they would’ve of picked up the phone this review would have been avoided. I want a refund.

My wife’s cousin said this place was good so instead of Killer Burger we went here, OMG was it the right choice. This place is legit awesome, I got the 3 meat plate and it could have fed 3 people, SO MUCH FOOD!!! We might start go come weekly. Seriously, I’m hungry just looking at that picture.

I’m sad, I really wanted this place to be good. The first time we got it to go and I was disappointed. This time we dined in. I got the teriyaki chicken sandwich and my bun was so hard there was no way to actually bite into it. I had to pick apart my chicken just to get to the meat. Most of it was completely fat. I tried a piece of my husbands beef and it was so tough and tasted like beef jerky. The fries were good but I won’t be back. The rest of the food was awful.

Food overall: 6.5/10 * northshore fried chicken- 7.5/10 (crispy and freshly made. The carry of the dish was the sauces since it looked like a doctored up chicken katsu) * maui garlic chicken- 6/10 (it wasn't bad, it wasn't amazingly good, maybe lacked the garlicky-ness and flavor I was looking for) * kalua pork- 6/10 (a little dry but flavor is what you'd expect from kalua pork * spam musubi- 5/10 (more rice heavy. very generic spam musubi) (sauces came in clutch) service: 6/10 * service wasn't the greatest in the sense that employees were very unorganized and when we ordered our food, there was no food to be served so there was a wait for the food (lacked leadership). The employees were nice though!

Evil company. They told people they'd close down for a couple days, just to completely shut down without telling anyone. They refused to pay the staff and won't comply to L&I and labor laws. They also own crumbl cookies.

This place fell off so quickly. Not sure what happened but last year I came here 3 times in one month when I discovered this place. Just went back recently and everything from the menu to portions were different. Not coming back unless it goes back to how it was.

Decided to finally try this place. The mixed reviews deterred me a bit, but I thought I should form my own opinion. I ordered online for a pick-up order. Their online ordering process is pretty easy and straightforward. After finishing and paying, the app said it would be ready in 15 minutes. I actually received a text when it was ready, and it was 5 minutes earlier than expected, which was pretty shocking for a Hawaiian restaurant. We ordered two Lil Luau plates. One with katsu chicken, kalua pork, mac salad, and brown rice. The other with teriyaki chicken, kalua pork, mac salad, and brown rice. The teriyaki chicken was so good! It had those yummy charred crispy bits on the ends. The teriyaki sauce was yummy, too. The mac salad and brown rice were good. As others have stated, the kalua pork was super fatty. After the second bite, I couldn't eat anymore. Definitely wouldn't get that again. My husband couldn't finish his either. The katsu chicken was really salty. We wouldn't order that again either. Overall, the service was friendly, online ordering a breeze, and the restaurant clean, but half the food wasn't edible, so I'm not sure if we'll be back.

My feelings are mixed but I will give them the benefit of doubt this time because the food did taste really good. I ordered through grub hub and decided to pickup as it was on my way . Food was ready and I picked it up and felt like the bag was too light . So I open the box to find two varieties of protein missing where I had paid for three and only gotten one. Now if this was delivered at home I would have had no provision to get this fixed but since I was right there I showed them and they sorted it. I had also ordered double rice which she assured me was what that was .Honestly the portions were way too small ,for the price and the add-ons. The food 100% tasted delicious but was just not enough. The staff was Ok and I felt at least two of them were new . The experienced staff member was totally unconcerned and did not care .

I had food from this place a while ago and was very impressed with their food. More specifically the Hawaiian pasta salad. Today I placed an order through GrubHub. Basic chicken teriyaki, rice & pasta salad. With a side order of more pasta salad. I paid $4.99 for the side salad & got maybe 3/4 of a cup. Not to mention there were no carrots or onions in the salad, which is weird to me. I'm sure the cost is inflated by GH, but come on. This was sad! Otherwise

The first time I went it was wonderful. Juicy potatoes salad. Large portions. Extra teriyaki. Now Portion control is something to be desired. Potatoes salad is dry. Rice is minimal. Say something to the manager, her responce was they are having problems getting product, they have been shorting some. So charge the same and 1/2 portions.

Absolutely ruined. This was my favorite local restaurant. I'd go in every week or so and get 'plates' to go, where I'd choose a variety of grilled meats (garlic chicken, teriyaki chicken, kahlua pig, etc). and a couple extra sides of mac salad and I'd have lunch for days. I tried to order online for pick up like normal today, but the menu wouldn't come up. So I drove there and was DEVASTATED. They basically wiped the whole menu. Now it's just bowls. A handful of bowls, all essentially the same aside from the meat. Boring freaking bowls with a bunch of rice like a zillion other places. There's nothing Hawaiian anymore. No spam? No mac? This place is officially garbage now. Poor financial move on their part. Now I will need to drive to Hula Boy. The portions are bigger, anyway.

Ordered a catering meal for 45 people online, received email confirmation. Went to go pick it up to find they are closed for maintenance. Had to scramble and get pizzas and the food was still 30 min late, epic failure for a work event. All calls go to answering machine which they probably don't check. I've left voicemails and attempted to contact them via website with no response. It has been a week. The charge on my credit card went through (astonishing) so now I have to resort to public notifications to get their attention for a refund. The manager at the Utah store seemed helpful but was a dead end. Make sure they answer the phone before checking this place out. I've eaten there once and it was as other people describe, good and satisfactory portions, as long as it's open! Disappointed with management on this one.

This was my favorite spot to eat authentic Hawaiian food and will be the last time I go there. Since being open not even a year this place have completely changed them meal, food portions and quality of food. I brought my family in for dinner and was so shocked when I noticed the menu changed not only that but when I selected the poke bowl the damn bowl was the size of my hand and looked like a side dish for a whopping $18 WTF? When asked if I could get a plate combo and just get tuna instead to make a bigger bowl they declined. Food was all in half size containers as shown and how much was it you ask? $98 fucking dollars. For 4 meals and a kids meal. Now if this was of original size like when they first opened I would have been like no prob but to get food that is like Togo side dishes and charge a high ass price- no buddy! Now when I got home and opened the tuna bowl it had a small scoop of tuna and you guessed it the whole bowl was filled with rice so not a good food to rice portion. The tuna was mixed with old and new so it was fisher than normal which made me lose my appetite and parts of the tuna had griddle or hard veins so it was hard to eat. Oh and for those original people like me who was there for the opening, dont expect to get a burger because they got rid of them. Now let me address the staff- when they opened they had an over abundance of staff to help and keep the food going. When we got there it was 4 people and guess what there was a line in the lobby for food because they had to cook it. Not to mention the pissed off DoorDash guy who was there to pick up an order that they didn't get because the ordering online system was down. When they opened it was fresh greetings when coming and going however, this time the staff looked like they didn't want to be there and had no greeting at all matter of fact the guy who helped us was two weeks new and looked very confused and was not friendly. The staff were arguing and it was a very tense atmosphere. Not sure at this point if I will return. I'm really upset because this was the spot and I was very pissed. I look forward to reading others reviews, who had been there since the beginning.

This place WAS pretty good when they opened and for a while after. However, I just went today and discovered they raised prices and cut meat portions by about 50%. No, I'm not exaggerating. Service is always nice but slow and you have about a 50/50 chance that the 19 year old working the grill left your chicken raw in the middle. Used to be a regular but don't think I'll be back again.

I'm in utter shock! Had family in town. Wanted rice and Mac salad to accompany kahlua pork from home. Went here and told them I had 8 people. They gave me 3 mac salads and 2 rounds of rice. I was charged over $67.00!??? I was not paying attention too much due to the distraction of the red headed worker continuously running his hands through his hair, and the other workers trying to figure out how to charge me. I will NEVER go back!! To be charged that much for noodles and rice???? I was totally taken advantage of. Shame on me for not being more Vigilant. But this price should have Never happened.

* TAKE OUT REVIEW * Wowww, I am impressed. Recently - I went to my favorite Hawaiian Spot in Vancouver and had my soul crushed as every facet of the food and flavors, had changed. I had this new spot bookmarked and decided order on Grubhub. We ordered the Big Luau and tried each dish + the Tropical Cake. The Big Luau is WORTH it. We got two and had enough for 4 people. * Teriyaki sauce and Katsu sauce were missing from our meal, heartbreaking * - Teriyaki Chicken: Cooked perfectly. Good quality chicken, juicy! - Katsu: Also cooked perfectly. I'm sure it's great with the sauce. - Kalua Pork: My all time favorite dish. Perfectly flavored, so delicacy! - Teryaki Steak: A unique and fresh take on a traditional dish. Great flavors, real pieces of perfectly cooked steak! Mac salad was also fantastic! Good flavors, great portions - so stoked for this place. Now the standout: THE TROPICAL CAKE. If you haven't had Guava cake - I PROMISE you; you won't be disappointed. This was one of the best desserts I've had in a long time.

Customer Service 6-We were told that someone on the line was in training so they were backed up. That's not a worry anyone who's training someone should expect to have wait times. It was the leaving the trainee unattended multiple times and coming back to him like he's supposed to know what he's doing what concerned me. Food 5- Flavoring of the food was awesome I just wish that my plate looked like my friends who ordered the same exact thing. Big luau plate comes with bigger portions with two scoops of rice and mac salad. When my plate was opened at the table next to his, his plate had four large pieces of fried spicy chicken and almost two chicken thighs cut up into slices along with two scoops of rice and one scoop of mac salad. I waived the waitress over with her not knowing my plate was severely missing food she quickly looked and said "Oh no those are the portions that we give the Big Luau plate" when side by side to my friends plate it was a joke. My plate had two small pieces of fried spicy chicken one cut up chicken thigh one scoop of rice and one scoop of mac salad. So disappointing that she didn't take a better look at my plate and just make the adjustment for the dollar amount we paid. 1 big luau meal 1 little luau plus drink =$53.61 Ambiance 5-It felt like any other restaurant, nothing like the Hawaiian feeling. Cool posters around the shop with some history on it. But several tables around us were not cleaned and several staff members just walking around. Our friends were leaving and we recommended this place and boy did I feel like an idiot after walking out. Several statements at our table between the 6 of us. "This isn't the Hawaiian way" "We are never coming back to this place again" "Sorry this is what we recommended" "We should have waited till tomorrow for Grindwittryz to open"

Came to the spot because of my coworker, and was not disappointed. The Kalua pork was so rich and juicy and the chicken was juicy and tender. Also, Mac was flavorful and not bland like some of the other Hawaiian places in town. In my opinion, this is the best Hawaiian in Vancouver, the person who served me Khalid was very nice and great portions

Don't waste your time and money at this spot. Way overpriced for what you get. Visited about a week after grand opening so guessing they are training people, but there were what seemed like 20 people working and it felt very chaotic and uncomfortable putting in our order. No one seemed to know what they were doing and they were out of a lot of items (teriyaki chicken, guava juice, and soda machine not working so literal only drink choice was water). Husband paid $4 extra for the "steak" which was over cooked pieces of chewy beef. I can't speak for all the reviews, but one of the "amazing" reviews is definitely from a young lady who was our cashier... not good practice Left this meal $40 poorer and should've just gone to McDonald's. Mac salad was decent. Wont be back.

I have been looking forward to trying this place since I found out it was opening and I was really bummed with my first experience. My husband picked up takeout tonight and originally tried to order poke but they were sold out, then he ordered me steak and shrimp over rice and we were charged for it but they only included shrimp and we didn't open it until we got home. Super disappointed that a mistake like this happened and that we paid for something we didn't get. The chicken my husband ordered was pretty good but I'll likely skip this one in the future.

I've been a handful of times with no complaints. This time the menu had some changes, unfortunately it seems the portion sizes did too. I got my normal order, lil luau with rice and chicken, and both seemed half of what I usually took home. Service, quality, and cleanliness were all 5 star Portion size for price (nearly $18) 1 star 1st pic is what I opened up, 2nd pic is after ONLY eating salad. 6 slices of chicken (to be fair a couple took two bites), 1 scoop of rice.

I wanted to go but the menu is not good!! No Mac salad? What is wrong with this place?!

Menu has sadly changed. Food now comes in a bowl at a higher price. The Kalua pork has a spicy dressing that covers the flavor of the meat. Mac salad is off the menu now. Please change it back to the plate menu with choice of meats.

Tried this place since it's local. I ordered a Little Luai Plate with katsu and terriyaki chicken with white rice and macaroni salad, no green onions on top. Then, I got a side salad with terriyaki ranch dressing as well. Total cost was about $18, without tip. Not too bad price-wise since I will get two meals out of this one order. The main entree was delicious. Crispy katsu and tender terriyaki chicken. I loved both the terriyaki and katsu sauces that came with it. The macaroni salad is bit plain but I like it that way so it was delicious. The only complaint is that the salad mix wasn't very fresh so I didn't eat much and the terriyaki ranch dressing was just not a good choice for what I was looking for. I got there when it was slow so service was friendly and helpful throughout my ordering process. Overall, worth a try.

I've been wanting to try this place for a while but finally did when i got a coupon. But let me just say the price is worth it because after eating like 1/3 of it i was full. The teriyaki chicken is amazing, not sticky it's fresh and the sauce is so good. First time trying chicken katsu, was also super good if just get a sauce to go with it because it was a little plain. Mac salad was sweet and fresh. Can't ever go wrong with some white rice. Definitely will be back.

I REALLY don't like what they've done with their "relaunch". I miss how they use to have things, and I also miss the Mac salad. Their Mac Salad was amazing and getting rid of it was a huge mistake.

Wanted to Support, just ordered the Katsu, opted for the salad but didnt get dressing. Katsu sauce was better then the katsu, and braddah buu packed the lunch plate upside down, Bless him Service was pretty good. I hope they aim to do better, because id love to see yall succeed. But you carrying a lot of weight eith tge Hawaiian name, so gotta produce quality to match it.

Being from Hawaii, I had high expectations for the food as there are not many Hawaiian reasturants in the area. However, I was HIGHLY disappointed! I tried it twice just to make sure my opinion wasn't formed off of one bad experience. The teriyaki chicken was ok. Their rice was a little soggy, and the mac salad was watery and had no flavor. How in the world do you mess up the mac salad? The second time, I tried the katsu burger, and there was so much sauce that you couldn't tell what kind of meat it was, and I could only take a few bites. I'm not going back to waste my money for a 3rd time.

I've been here a few times and prior to this visit was 5 stars....yesterday's visit not so well, 1st they no longer have the steak huge let down, Ordered Aloha plate with 3 meats the Sweet Thai Chili chicken, Katsu Chicken and Northshore chicken with white rice and Mac salad got it to go. My fault for not checking b4 leaving, the employee putting my order together was on the phone while putting it together (should've been a red flag) when got home I had Teriyaki chicken (not ordered) and Katsu chicken only so missing 2 of my original items as well brown rice so quite disappointed with this order. Please bring back the Steak and double check before shipping an order.

New management. STAY AWAY!!! I ordered a big luau for take out, their sign says it's a larger serving than the luau. They were out of white rice which I found out 10 minutes after paying for my dinner. I agreed to brown rice and received only an apology that fresh rice would take 40 min. No attempt to make it right, heavy hand of rice or Mac or protein just a "sorry 'bout that". The portions are extremely small. 2 pieces of Katsu Chicken but one piece hopes to grow up into a real piece one day. Not even a full breast of teriyaki chicken. I called as this seemed like a mistake and was told their portions are small now because of new management. I indicated I would not be returning and the employee said "I don't blame you sir" if your not hungry and want to shell out $20 for a small dinner then this is the place for you!

So we put in an order to pick up. Ordered extra sauces and a salad. We had two different chicken dishes with pulled pork. We did not get any sauces with our dishes or the extra sauces that we ordered. The salad is just green leaves there's nothing else in it. What is disappointing is after my coworker got back here and I looked at things I called and I guess I was speaking to the manager Kaylee Who said they did not have any to go sauce containers. Which could not be true because the ranch for the salad is in a to go container a little sauce container. So I asked her why not staff are communicating that to the pick up orders that oh there is no sauce in your bag to go. She could not answer that all she could tell me is she just got back from the store to picking up more containers. Very disappointing. I'm always trying to find the new next best spot. So now I'm eating dry chicken dry rice haven't tried the mac salad. While talking to the manager Kaylee, she was not trying to fix any situation. These meals are almost $20 a piece and not enjoyable. And what manager of a restaurant isn't trying to fix the situation?

We ordered on DoorDash, so I have no clue what it's like inside the store. We were missing half of our food, so I think they forgot a whole bag at the store. The food we did get was super fatty and dry. No sauce was included I also ended up getting horrible stomach pains after eating this food. Just didn't agree with me at all. You get SO MUCH FOOD for the price, but half of its just meh. The one star? That Mac salad was pretty good.

I live down the street. So I've been here many times. Today the portions were laughably smaller than what they usually are. I guess corporate is making them weigh out every portion now. Which is fine, who am I to tell Kokonut how to run their business. But the food is mediocre and it was worth it for the portion sizes. $18 for mediocre food and HUGE portions, no problem. $18 for mediocre food with small portions, no thank you. Sorry Kokonut swing and a miss with the changes you made to this location. I will no longer be stopping here when I want to eat until I'm tired.

Ordered the Big Luau plate the first visit and the Aloha plate the 2nd & 3rd visits. The Big Luau is a choice of rice (white,brown or double rice) 1 side (green salad or mac salad) & Two 6oz meat portions (Teriyaki chicken, Katsu chicken, Northshore fried chicken, Maui Garlic chicken, Sweet Chili Teri chicken or Kalua pork). The Aloha plate is the same except w/ Three 6oz meat servings. You cant double up on any of the meat choices, they all have to be different, which is dumb. The first time I chose the Teriyaki chic & Katsu (breaded) chic w/ Mac salad & white rice. I never did order the "double rice" option (at no extra charge) because I thought they may then reduce the remaining portions. The Teriyaki was char grilled to perfection & doused in Teriyaki sauce. It was juicy, had Gr8 char & teriyaki flavor and the portion was good. The Katsu chic wasn't as good. It was kinda dry and didn't seem fresh plus the breading was soggy and most had fallen off. The Hawaiian style Mac salad was also as I remember and was delish. I've lived in Hawaii and they nailed the flavor for this visit. My second visit I Had the larger Aloha plate, same sides (white rice & mac salad) w/ the regular Teriyaki & Sweet Chilli Teri & Kalua pork. All the chicken on that order tasted & looked the same, wasn't char grilled and had very little Teriyaki flavor. The Kalua pork (pulled pork) was OK, but again, not much flavor. The 3rd order is why I won't be going back. Again I ordered the reg & spicy Teriyaki chic and tried the Northshore Fried chic option. I didn't get 2 different portions of Teri chic, it was much closer to a single portion, had No Teriyaki sauce on it and No char grilled flavor, it was just bland. The Northshore Fried chivken was pretty sad as well, soggy, bland & definately not fresh and also a small portion. The Mac salad had No green onion or carrot this time and was just a big let-down on looks & flavor. For my experience this place is Highly inconsistent w/ the way they prep food and w/ their serving sizes. Too bad, I love good Hawaiian street food but your just "rollin the bones" w/ these guys as to the quality & quantity.

The meat (BBQ chicken) was ok but what I did not like was the extra mushy rice...way too much water added when cooking. It's staffed by all teenagers and very young adults so not sure if they are following owners instructions for cooking the rice...? The mushy rice is why I choose to go elsewhere.

It's okay. It's nothing special. I've eaten there 3 times before. Seems to be getting worse each time. This time I ordered a Mobil pick up and all the take out boxes were messed up in the bag and sauce was everywhere. Service is sub par.

The owners should be proud of their grand opening. The atmosphere is amazing, food is delicious, and they have an amazing staff. Their Mac salad is one of the best I have ever had. You can feel the love with every bite! Mahalo!!

Prices are way too high and staff are totally incompetent. Paid $19.50 (with tax) for a scoop of mac salad, a scoop of katsu chicken and a scoop of kalua pork. The very unprofessional-looking employee forgot my rice. Mediocre flavor. Oh and they want a tip of course. Nope. Won't be back which too bad since I am near this place several times a week.

It's a teriyaki place with a Hawaiian vibe. The lava cake was good. So was the mac salad. Similar to Patrick's restaurant on Mill Plain (Cascade Park) area. What I enjoy about this place is it has online ordering from their website and easy pickup. Also, conveniently close for Hazel Dell customers and the west side. 4 stars because it's not as good as Patrick's (eg kal bi ribs) but definitely not bad at all.

KokoNOT! Cold Kalua pork. Tons of fat. Mac salad was drowned in mayo. Check out Hawaiian Soul. Much more authentic and better.

Huge portions! Great flavor and lots of choices for your meals. We have eaten here several times and it's always great.

We were extremely excited for a new local Hawaiian restaurant and Just stopped in here for a quick dinner after the gym and probably won't be back. Below are a few notes from our experience. - weird comment but seems like there's too many workers, communication wasn't great and seemed like some people were standing around a bit - the kalua pork and Katsu chicken were OK, but they were out or had a wait for almost everything else. - The teriyaki steak is NOT work the extra $3.99 surcharge. It is cooked to extremely well done and chewy and dry and for what you get is not worth the cost/is not an enjoyable food - the restaurant was only half full when we arrived and their soda machine is not working, were out of the Hawaiian drinks and were serving spare white rice out of a container that was not in the placeholder (not sure if that effects how it's kept warm, but seems unsanitary)

You get what you get when you order delivery beware! No katsu sauce No teriyaki sauce No sauce at all No spam musubi so they give us worthless extra rice instead of offering a refund. This place has gone way downhill

Teriyaki steak was absolutely terrible. Brown rice was bland, more than white rice. Katsu chicken was the best part of the meal but the sauces that came with it ruined it. Literally paid $40 for two meals, threw it away and went to Margarita Factory after. Not for me.

One star for the staff. All very nice and pleasant. Overall it had a Hawaiian chipotle vibe. Got the small plate with steak and pulled pork. The steak was literally like shoe leather. The pork had okay flavor but was soupy. My friend got the katsu chicken and said that was soggy too. Steam? I paid over $20 with tip and would never go back again.

The food was mediocre and expensive. The Mac salad was very disappointing. The price you pay for such little servings that don't even have much taste. The beef teriyaki was tough like beef jerky. The chicken teriyaki was nicely grilled but the pork looked unappetizing, looked like it came out of a can. I ordered dinner for two and it cost me almost $60 which left me still hungry. I feel the food quality was Panda Express type of food. Not really a authentic Hawaiian food. You would think being Hawaiian people would have a healthy serving but nope.

After friends bragging about the generous portions and good food, a group of us ordered to go. What a disappointment !! The portions were half of what they were before and I'm told higher prices. The container and servings are nothing like they show on their website. Buyer beware. Advertising is deceptive. Food is ok but with the smaller portions expensive for what you get. You could have a steak or large plate of Mexican food instead of a small serving of rice, a small serving of Mac salad and small servings of the meat. I think we'll try a different restaurant next time!

The food wasn't bad. I got the teriyaki steak nachos, which was pretty good, but rather expensive for what it was. Additionally expensive, since I ordered "extra meat" and it didn't really seem to have extra meat. I spent $20 on a plate of nachos that felt more like a $10-12 plate. I also ordered a piece of cake, and got fries instead. It wasn't bad, just underwhelming for what I spent. I'm not really sure I'll be going back. I will say the staff was nice and working hard to get food out, no issues with the staff.

I'm in Portland for work and needed to order delivery but was so worried I was going to waste a meal on bad food since there are so many great options. After a couple's hours of hunting I decided I would eat here the next night. I ordered my food and crossed my fingers. I ordered a combo plate with teriyaki chicken, teriyaki beef, Kalua pork, macaroni salad and rice with the spicy teriyaki sauce. All I can say is WOW! The food was amazing and it was a HUGE amount for one person. It could have easily fed two people with some left over. The teriyaki beef and chicken was so good!! The beef was cut in bites of steak and was so good. The only complaint I could possibly say is some of the beef bites were cut a little big and since I'm in a hotel I don't have access to a steak knife. Seriously the chicken and beef might be on the top of my list for Hawaiian food. The pork had good flavor. Give this place a try, you won't regret it!!!

Went opening day and despite the long line (because is was opening day!) the staff was excited, friendly and moving as fast as they could. The prices are on par with this kind of food, it's not fast food. The decor is nice, I would suggest some tables outside. The food was good, big portions. I had the luau plate. I would recommend checking this place out!

Marking this as 2 stars because the teriyaki chicken wasn't bad, but for teriyaki chicken there are a trillion other places I'd probably go first. The pork was pure fat. I had one, *maybe* two bites of non-fat pork but the rest was pure fat. My husband ordered the same chicken/pork plate that I did and he had maybe 3-4 bites of non-fat. The chicken was good, and so was the teriyaki sauce. We both got the brown rice which was dry and borderline crunchy (undercooked?). We won't return.

Very disappointed with the food received along with the deception of the menu and what you get. The menu picture for the sandwiches is with fries and since this was not an option as a side it was assumed it was part of the meal. Nope. Also there are boxes to be checked what is wanted on the sandwich and nothing was correct. The outside was perfect but am a little worried if the inside was fully cooked. Ordered a side of Teriyaki Chicken and wasn't even received. I had real high hopes as I also thought this was a local restaurant but it's a chain.

We wanted to like this and we're so excited for them to open. I am hoping this experience was just a matter of the staff getting a hang of things. However, this was a horrible experience that will likely prevent me from ever trying this place again. To begin, the staff was extremely confused the entire visit. One employee sprayed cheese everywhere. As we made our way down the line, an electrical fire broke out. The employee began spraying the fire with water and a customer began screaming directions to the employee. At the cash register the confusion continued. The staff was not sure what to ring up. They then realized they failed to put any meat on our nachos. We ordered two sodas, to be told they did not have any co2. Another employee then offered us what we thought was a complimentary cake. We realized after we paid for our food that he pulled his wallet out to pay for the slice of cake himself. The final straw was the food. We live about a 5 minute drive away. When we got home, the meat was cold, the cheese on the nachos was not melted and just shredded on top of the chips and half of the pork on my plate was a piece of fat. We ate what we could, but could not get past the experience or food quality. Ultimately, we tossed almost all of the food.