Allyson R.
Yelp
Ordered take out from here based on all the great reviews and I was sadly disappointed. Relocating from New York City, I know what real sushi is and this is not it....well, let me clarify.
My fiance and I ordered 3 rolls, and 2 miso soups to go. We both love Vegetarian rolls, so we ordered a Cucumber asparagus roll, cucumber avocado roll, and an asparagus avocado roll. After we ordered we were told 25-30 minutes and we could pick it up....really? For 3 veggie rolls (these are not even cooked dishes!).
My fiance comes back home with one small little sushi tray and a small Styrofoam container of soup. There are only 16 roll slices in here, which leads me to believe that one is missing. Surely for the $15 we paid they must have forgot ton to put the 3rd roll in.
I call Koko's back up and explain the situation. The take out girl is obviously not understanding me and hands the phone off to an American man with a thick southern accent. He promptly tells me that a 3rd roll was never ordered. Hmm, okay...well it was, your phone girl didn't write it down. After much dilly dallying on this guys part he finally told me that if I wanted a 3rd roll, I could order it and come back in and pay for it. I am shocked that I wasn't already charged for this 3rd roll in question because $15 for 2 veggie rolls and a tiny container of miso soup is robbery. I could have spent $6 at Kroger for the food I got. He tells me that the rolls were each $5 (outrageous for nonfish rolls), and the soup was $3.50, also outrageous for the small portion of soup that was given.
I tell him that I won't be doing business with him again and he seems fine with it. I would NOT recommend this place because their customer service is horrible and they are grossly overcharging and RUDE! Do not waste your time with this garbage.