Kolache Factory

We decided to stop by for a quick lunch, but from the second we walked in, we knew we’d made a huge mistake. The first thing that hit us wasn’t the smell of delicious food — it was the overwhelming stench of bleach, so strong it could probably knock out a horse. It didn’t smell clean; it smelled like someone dumped an entire bottle on the floor five minutes before we walked in. Not exactly the most appetizing way to start a meal. We stood at the counter waiting for our order to be taken while the employee behind it stared at us like we were interrupting her day. When she finally came over, she had the most disgusted look on her face — like taking our order was somehow beneath her. No greeting, no smile, just pure attitude. At that point, we should’ve left, but unfortunately, we decided to give it a chance. When the food finally came out, it was ice cold. Not lukewarm — cold. We politely asked if it could be reheated, and the employee sighed so loudly you’d think we asked her to cook a five-course meal from scratch. She then proceeded to shove the food into a microwave or some kind of warmer, slamming the door shut with enough force to make everyone in the restaurant look up. When we got the food back, it was somehow worse than before. Dry, tasteless, and clearly thrown together without even a hint of care. It’s rare that food manages to be both cold and burnt at the same time, but they somehow pulled it off. Between the awful smell, the horrible service, and the sad excuse for a meal, this was one of the most unpleasant dining experiences I’ve ever had. If this place put half as much effort into customer service and food quality as they did into bleaching the place within an inch of its life, maybe it would be decent. Unfortunately, it’s not. 0/10 — would never return, and I wouldn’t recommend it to my worst enemy.

The food is good for the price. The pepperoni kolache was loaded with meat and was warm and delicious. The brisket one was cold and had a greasy bottom. The flavor was good though, but it would have been better if it was hot or warm. The coffee was a seasonal Texas pecan , which was great. The dining area is blah, nothing too exciting but plenty of seats. From what I saw there were a couple parking spots near the entrance.

I have eaten here for years. Today I bit into a piece of metal. One of the cashiers (who has always been rude and hostile) just looked at me slack jawed and annoyed. The other one who was much friendlier was accommodating and gave me a refund. All things considered I was pretty patient about it, but this is a major health code violation. I hope the bakers and employees get the support they need. I want them to succeed but I no longer want to eat here.

For the second time in a row, my delivery order from this location was missing an item I had paid for. This is unacceptable, especially since I pay extra for delivery. A little extra care should be taken to ensure delivery orders are accurate. (They fixed this!) Kolache Factory: Please put a quality control process in place to prevent mistakes like this. (Just a friendly reminder) Delivery customers: Be aware. There seems to be a recurring issue with missing items. (I think they fixed this) UPDATE: 10/8/25, I will give credit where it is due. They made it right and reimbursed me. I have ordered from this location several times since, and they have correctly provided my order each time. They seem to have fixed the process. Thanks for listening to my feedback. You have kept me as a customer and I am happy to recommend and increase my rating!

Kolache Factory is a great spot for a quick and flavorful bite! Ambience – It’s a tiny space with limited parking, so it can get a bit tight, but it’s cozy and functional for a quick stop. Service – Incredibly fast and efficient! Our kolaches were ready in just 2 minutes after ordering—perfect for when you’re on the go. Food – We tried a mix of chicken and veggie kolaches, and they were absolutely delicious. The buttery soft dough and flavorful fillings really entertained my tastebuds. Each bite was satisfying and packed with flavor. Great for a quick snack or light meal. Definitely worth a visit!

Stopped in at the recommendation of my brother-in-law. Pleased with the variety and quality of pastries available here. We ended up doing a couple cherry, one cheese, and bacon and cheese kolaches and a croissant with ham and egg. Everything was soft and fresh. Counter service was friendly and helpful. Prices are good, too ($10 for five pastries).

Great selections of kolaches. Perfect for breakfast and filling. We had egg and cheese, jalapeño popper, bacon egg cheese, and Philly steak. You should try Texas apple croissant too! It’s a different experience.

Overall, the kolachies were good but just on a 'meh' level. The staff was extremely friendly and helpful. They even marked our bags so when we got home, we knew who's food was who's.

We have been going to the kolache factory for probably about 2 years now. It's such an easy, filling and affordable breakfast that I love to treat myself to from time to time. I'm not from Dallas so I also find a lot of joy in taking visitors here and they are often impressed. I have tried several of the options but my go tos are the ham and cheese and the cream cheese. The great things about kolaches are you can eat them at any time of the day. The chicken enchilada is also a good option if you're looking something other than typical breakfast flavors. I always take my order to go but they do have a few tables for dining in. They will ask if you want them heated up but my recommendation is that you take them home and put them in the oven for a few minutes... so good!!!

Let me preface my review by saying that growing up in a Czech family I am particularly of kolaches and will say most you get from chain stores do not measure up. These were ok though. Not, Great, but also not bad by any means. The service was good and fast. In fact, so fast I was having trouble keeping up and snapping pictures at the same time..lol The ambiance is what I would call just functional. Kind of typical fast-food interior. There also is not a lot of seating, but at least on my visit there was enough seating. I ordered a Cheese Kolache and a Peach Kolache. Both were good, but as I said not great. The dough tasted good, but was more dense than a traditional Kolache that will have light airy (risen from yeast) breading. The fillings were good, bit tasted canned and not fresh. Overall, I would eat them again.

I didn't want to leave Dallas without trying a kolache! We can get them where I'm from, but I know they're kind of a Texas "thing" and I wanted to give them a go before we left the state for home. Luckily, this establishment was near our hotel! We came early Sunday morning (shout out for being open fairly early on a Sunday!) and grabbed several flavors to try. They have sweet and savory options, and breakfast and lunch oriented kolaches too. We got the cream cheese, sausage, egg, and cheese, bacon, egg, and cheese, and potato, egg, and cheese for breakfast. The service was pleasant enough and got our order out quickly; plus, the price was right at under $15 including a drink we grabbed from the cooler. They had peppy pop music playing from the speakers and there was enough seating for us to sit down and munch before hitting the road. One small point of frustration is it's a little hard to tell the savory kolaches apart, at least the way ours were served. My dad got about 3 bites into my potato, egg, and cheese before realizing it was supposed to be mine. There's also not a ton of meat in the ones that have meat (bacon and sausage) which further complicates trying to differentiate them. That aside, we enjoyed the super soft and pillowy bread. The eggs inside were cooked nicely and the potatoes were faintly spicy. These were a filling and fairly cheap breakfast that carried us all the way to mid-Arkansas, so can't be too mad about that. Thanks for satisfying my curiosity!

Do not order online from this place. They will allow you to place an order, wait 30 mins for then to make the order, then drive up to tge location, just to tell you at that point that they don't ha e what you ordered. What's the point of having online ordering for items that you can't even order? And why wouldn't you let the customer know that you can't fill their order until they drive all the way to your store to pick it up? Terrible service all around.

Good afternoon kolache family! I'm a regular here and i don't usually write reviews unless it's necessary. I came in today to grab the usual today and as i was looking through the menu , i proceeded to walk over to the cash register to talk to the cashier(it was a female working there). I tried to get her attention by saying " excuse me miss?" but ...Not only did she ignored me but she was on her phone the whole time!, i felt like she ignored me completely. As i was trying to get her attention, another cashier came in and noticed what was happening and decided to step in and helped get my order ready while the other coworker just stood there . I'm glad there was someone else because honestly this the second time i had to deal with it. And it was also a female cashier worker as well, I'm not sure if y'all are hiring people who doesn't want to work but so far every-time i come in to get my usual i always either see the young man working and taking multiple orders while i see another not doing anything and just staying there with their phone all day. Im disappointed that i had to deal with that today since i always come by whenever i can but today was NOT it for me. And will take my time somewhere else if it keeps happening how it went today. 1star for that lady who made the experience unwelcoming and 5 stars for the amazing food! I just wished we had more people like the young man that helped me today

I am writing to express my deepest gratitude for the exceptional service provided by your team members at the Richardson location on the morning of May 21st. We cater from Kolache Factory all the time and everyone always gets so excited when they see the pink boxes. Yesterday, I found myself in a predicament when a catering order from another establishment was canceled four minutes AFTER it was supposed to be delivered. It was scheduled to arrive at 9:30 am for a 10am breakfast. In a complete panic, trying to figure out how to get food for 60 people made and back to the office in 20 minutes, I grabbed my phone and keys and headed towards Kolache Factory. I called on the way there and spoke to a young lady and asked if there was ANY way they could pack 60, if not 100 kolaches super fast for a breakfast at 10am. I figured this was going to be impossible. The response was a reassuring promise to do the best possible. I arrived at 9:40 (2 mins later) and by 9:48, I paid was walking out the door with 100 Kolaches thanks to the young lady and gentleman working at that time. I arrived back to my office at 9:54 and had it out just as people started arriving. As usual, when everyone saw the pink boxes, they got super excited. Thank you Kolache Factory Team!!!!!

I recently moved to the area and have been going to Kolache Factory once a week. The staff is amazing and very attentive. Lenny is awesome. Theres shop is always filed with people but the line moves really quickly. The offer coffee and coffee carafes to go with your Kolaches. The have seasonal rotational flavors, for August they have a steak and eggs kolache and it's one of my favorites! You can't go wrong with the sausage and gravy, polish sausage, or the jalapeno popper kolache either.

Everything is delicious. Will definitely come back. The breakfast kolaches is my favorite.

A Texas mainstay. Dependable breakfast fare such as various kolaches with fruit, cream cheese and eggs/meat/cheese. They also have a special kolache that changes flavors every month - last month they had a chorizo one and this month it is taco - so fairly innovative. Excellent coffee as well - and one of the rare places that has picante and Cholula hot sauce in packets.

Food, good, decent, would buy again. Service, horrible. 90 minutes for an order is ridiculous. Can't get a manager and never have been able too. No communication that it would take that long until I had to contact the store. I've been told I'd be contacted about my experience, but we'll see if that actually happens.

Be careful ordering delivery from this location - they can't seem to get the order correct when you order multiple quantities of 1 item!

I tried my first kolache recently at the Kolache Factory in Richardson, TX and it was honestly pretty good! Kolaches are a modern take on a classic eastern European pastry roll. The idea was founded as a way to serve high quality breakfast on the go. It's essentially baked dough that's then filled with sweet or savory ingredients (e.g. cheese, fruit, egg, potato, jams, cream cheese, etc.). They had loads of options to choose from but I ended up going with a potato, egg, and cheese. It was soft and savory and paired super well with Texas Pete hot sauce. My only complaint was that other than simple flavors, there weren't that many options for vegetarians. I wanted to try the jalapeño popper, pizza, enchilada, and ranchero flavors but they all had meat.

So this spot did not give me food poisoning, but that should not be an unexpected positive. There are SO MANY better kolache places in a 5 mile radius. It was hard to get to, parking was mediocre, the fillings were greasy and eggs should not be greasy. Made off site and brought in cold. You have to heat them up. Coffee was bad. Like weak Folgers drip bad. Will not be returning.

The egg and cheese kolache had absolutely no flavor (and no, I don't have COVID). My husband said the apple one didn't have enough filling. I do like the large selection there, but I don't know if any of the kolaches are actually good.

service is trash. order To-go 45 mins ahead of time. I showed up on time and the order hadn't even been started. After a literal 37 minutes of waiting in the lobby, I get my order. this place is in need of some serious guidance and management

The service is always phenomenal the Kolaches themselves are soso. However, they are packed with filling so thats good.

This place is always incredible and my team loved every bite !! Sausage, Egg & Cheese, Bacon Egg & cheese + some Texas Polish Hot breakfast rolls !!

My family of 5 visited this location and were excited to have breakfast here. Unfortunately the cream cheese kolaches were curdled and chincy on the filling. Also none of us had warm rolls, meaning our egg or meat filled rolls were cold as the refrigerator. We left extremely disappointed.

Was really happy with the 40th anniversary sale. But when I got there at 6:30 in the morning to get some fruit kolaches, they did not have any available. But they had plenty of the other kolaches for sale. They told me it would be about 20 minutes and I decided to wait. After an hour later, they were ready. During my wait time, I saw them bring out several types of kolaches to full the display case. In my opinion, if you going to have a sale on an item, you should that item ready to sell and not have a "false leader". After tasting the fruit kolaches, I was disappointed on the taste. They were too salty. Not happy with this visit.

Today was my first visit to a Kolache Factory. I saw a location in Plano and was excited to see this location had opened in Richardson, so I wanted to give them a try. First off, the store is very clean and organized with a great display of kolaches available on the back wall. I chose my usual jalapeño, cheese and sausage, and the cheese and sausage kolaches. I also ordered the ham, egg and cheese, and the Polish hot kolaches. The first thing you will notice is that there is quite a bit of dough in the kolaches. They are thicker than most people are used to, but they still tasted ok. The dough almost overpowers what's inside, so I wish there wasn't so much of it. The dough also looks a little undercooked across the board so I would prefer they have a golden brown color. I think a light dab of butter on top of the kolaches would also add some flavor. Overall, I think these are good kolaches but they are underwhelming when it comes to flavor and spices. They taste a little plain which makes sense since this is a chain establishment. I will probably be back because they do have a great selection to choose from and I would like to try some of their other sweet and savory kolaches. I like Kolache Factory but it's nothing that left me craving more and that's mostly because of the thick dough and average flavor.

The kolache's are to die for. The dough perfect, the stuffing, amazing. Go get one now

Went for a haircut and across the way was the Kolache Factory I had heard about it and since I had not had breakfast I thought I would give it a try. I'm glad I did there was a wide variety of fresh product service was excellent good customer traffic but not overwhelming so the product kept on being replaced. Further Coffee selects were excellent Manager Randy was friendly and was positive towards customers (and staff) If you happen to be in the area I would definitely suggest dropping they open between 7am and 2pm

First time here for my hubby and I and we were not disappointed at all! Of course since we are not from around this area... it sucks that it is so good and it being so far away!! LOLOL. Very friendly and welcoming environment. They had plenty of kolaches to choose from! When you order, you can also have it heateit's nice and hot when your eating it. The breadingbwas Soo good. This is by far the best kolache I've ever come across. I am definitely going to stop by everytime I am in the area! Cream cheese - Just taste like cream cheese, but the breading was soo good. I felt like it was the right amount of filling so it wasnt overwhelming or too rich. Spinach- If you like spinach dip, you LOVE this as much as I did. Very creamy! Sausage gravy - My hubby said " it was freaking fireeeee" Lol! It is one of their best sellers, so dont skip on it! Sausage, egg and cheese - They really stuff it. Two of these and you would have a nice amount of breakfast to keep u energized. The bread... is everything!!!!! So soft.

I've purchased Kolaches here twice now; once through the drive thru and once through "Favor" deliver. Both times I've been so surprised at how delicious their kolaches are!! It's definitely better than any kolache I've ever had- the dough used for them is just perfect. I got the sausage gravy, bacon & cheese, & italian chicken. The sausage gravy is alwaysss good and so is the bacon & cheese, but my favorite is the italian chicken. The aroma that comes from it is very enticing! Could eat those for daysss.

First time here and let me tell you they have taken the Kolache to a different level. There are a lot of options here away from the standard items at a donut shop. All types of kolaches were present even dessert kolaches. The store was very clean and organized with a great display of kolaches available on the back wall like I mentioned. What I ordered: jalapeño, cheese and sausage, and the cheese and sausage kolaches. I also ordered the ham, egg and cheese, Along with the Ranchero. I highly recommend the Ranchero and Jalapeno Cheese and Sausage ones. Those 2 were the ones that stood out in taste for me. It was cooked perfectly the dough was not overpowering at all. Perfect balance of bread and meat. I also want to say the staff and manager were super friendly and nice. I recommend getting here early in the morning or expect long lines.

I love the Kolache Factory! This location is right on the corner of Campbell and 75. This is where I turn to head West to Addison so it's the perfect stopping point. I love all their kolaches but my favorites are the sausage and gravy and bacon and cheddar. They also have a loyalty program if you provide your cellphone number.

Just moved here around the corner. Had never heard of a kolache before but now I'm hooked will be a regular. Seems like a good variety and they warm it up quick for you so it's great right away. Awesome

I love Kolache Factory for the convenience factor. They have an easy online ordering system that allows you to bypass the line and just walk in or drive up and pick up! I put in an order the night before I needed some kolaches. I got to this location right off 75 and Campbell a little late and my order wasn't ready. Bummer. The gentleman working there apologized and offered me a coffee while I waited and of course I accepted, free coffee? Aw yeah! They packed up my order, I ordered 15 kolaches and when I got to my car I saw one box with eight so I went back in. Again, the gentleman profusely apologized. I could tell he was frustrated by his three or four employees just standing there and not putting an order together correctly. I hope this is just some growing pains they're going through because I love Kolache Factory and it's typically a standard experience across the board.

After living in this area for almost 3 years, I decided to try Kolache Factory. I must say, I was pretty impressed. I had the kolache with sausage and gravy, and the kolache with sausage, egg, and cheese. The bread was so soft and warm, and very tasteful. I would definitely recommend this place.

OK before I start, I will go back to the kolache factory. It does have some good kolache, but they're not great. There better than a doughnut shop kolache. I also wanna add that the people working behind the counter, the manager and the guy and back all of them were extremely friendly and tried to service to customers as quickly as they could. My wife had the turkey and dressing kolache, it had almost no flavor, it needed salt, pepper, sage and cilantro at minimum. I have had packaged dressing you just simply add water or some form of poultry broth to. If they would just add some base seasonings, or go get a bag of flavorful dressing or even stovetop stuffing, it would make the kolache so much better. I had the Texas hot and Philly cheese steak. The Philly cheesesteak could stand to be about twice the size, but it was pretty decent needed more pepper or maybe bell pepper flavor. The Texans hot was simply what it was basically a spicy or cheese spicy hot dog inside of a kolache, it was not too bad We also had a couple of the cheese kolache's they were pretty good, really like to cream cheese and they were served warm. Another big plus, my wife has pretty much gotten away from drinking soda, they have Topo Chico at the location we went to off 75 in Richardson. She really likes that mineral water, and it satisfies that soda craving she gets. All in all not really bad, just need some flavor, and a little seasoning or just go buy stove top stuffing for the turkey and dressing. Also might wanna add about twice or three times the amount of cranberry sauce, a little bitty 1/2 cup if you're lucky Jell-O shots is not going to cover it LOL.

Stopped by when I discovered it by accident. Three stars because good price, family friendly and they seem to know their frequent customers. Restaurant is near, clean and uses their limited space well. Plus when you ask for a cup of water, you receive a full size cup. Not a place I will return to because the bread is too doughy for me. The ham and cheese had no visible cheese and the minced up ham reminded me of Spam and just looked so unappealing that it is going straight to the cats. Also the menu on Yelp says the have a mild sausage, but cashier says it was removed months ago. I ate the polish hot but would prefer a mild option. The cashier offered to "heat" my items. But the bread is so doughy I would hope it tastes more baked if someone says yes. Otherwise it reminds me of something you buy and bake at home to finish it. Again - personally a no go for me but the enjoyed a steady crowd on a late Sunday morning.

First time trying Kolache and I really enjoyed it. There were so many variety to pick from. Didn't know what to get so I decided on their sausage & gravy, sausage jalapeño & cheese, blueberry and chocolate Kolache. Man, they were pretty damn good. The sausage & gravy was spot on and the chocolate was so satisfying. They are known for the bread and I can see why. The bread was soft and fluffy perfect for the filling. My only complaint is they are not cheap. Each Kolache is around 2.00$ which is not my cup of tea base on the size of the Kolache. On a positive note, the service here is very good. The staff are extremely patient and helpful at assisting you chose the your Kolaches. I will definitely come back to try other flavors because all sound very good.

11:30 am on Saturday. Went in to buy a dozen Kolaches for workers. They were out of almost every single egg item (had 1 to offer and only 6 of those). Only one fruit flavor as well. Worker told me they got "slammed" and they were not making any more eggs. And was not even nice or apologetic. Rather rude. Have had this experience twice at this location. Thought they would be thrilled to be busy, not pissed off.

Always great customer service and smiling faces when I visit this location at 6 am. They Kolaches are always warmed and freshly prepared. This is my favorite place to go when I'm on the run.

We were in the mood for Kalaches but didn't want the plain little ones from typical donut shops so we searched the word kolache in the maps and found this place. Best idea! The name says it all, kalaches is their specialty. So many options and very well stocked. Good coffee too.

I have been here a few different times and always order online before hand for pickup. The service is excellent and my orders were always correct and ready when I arrived. I will say overall I feel like all of them are light on filling regardless of which one you get. I will list the ones I liked but most were just okay. Good - Jalapeno Popper $2.25, Sausage & Gravy $2.25 and Spinach $1.85. Meh - Cream Cheese $1.20, Chocolate Cream Cheese $1.35, Bacon & Cheese $1.85, Ham & Cheese $1.85, Pizza $2.25, Philly Cheese Steak $2.25, Italian Chicken $2.25, Chicken Enchilada $2.50, Sausage Egg & Cheese $2.95, Bacon Egg & Cheese $2.95, Ham Egg & Cheese $2.95. The Jalapeno Popper has a good spicy kick and was the most filled. I do like the Sauage & Gravy one and Spinach is tasty but lacking on the filling. I also tried the Pumpkin Pie $2.25 which was flavorful but had barely any filling. I also tried their Kolaches (Pigs in a Blanket) both regular $1.85 and jalapeno $2.00. The Kolaches are good but way to much dough. They have TruMoo chocolate milk $2.00 which is good. There are a few things that are worth coming back for but most are just meh.

Wow, I ordered breakfast for my staff yesterday, and everyone loved the stuffed Kolaches, especially the Ranchero. The manager, Randy, went above and beyond to make sure everything was perfect and he even greeted me by name when I came in to pick it up. Excellent food and superior customer service. I will definitely order from the Kolache Factory in Richardson again.

We went to the Kolache Factory at about 1:30 PM this afternoon and Randy helped us out. Even though it was a little later in the day and closer to close and they were short on certain flavors, Randy went out of his way to help us out and make sure we were satisfied with what we chose. We tried flavors we have never had before and he was very kind to share with us. He is a great example of perfect customer service and I will definitely make sure to use his store to cater my next event for my job! Thank you Randy!!

Christmas Eve day I'm at work on a project and before I know it, it's noon. I called kolache factory to pick up some rolls and they were closed the lady asked me how far away I was and I told her about 15 or 20 minutes and she said we will wait for you. I pulled up lights were out door locked. Randy the manager, and Dulce the assistant manager and another employee were waiting inside. The rolls and kolaches were great just like at Thanksgiving. The family loved them. You can't get better service than that. Thanks for saving us from store bought rolls. Thank you I hope you had a Merry Christmas and with service like this you will have a fantastic 2019 New Year! Take care and be safe.

First time there and Cesar was GREAT! Friendly, helpful and just a awesome dude. The Kolache were fresh and delicious. I will most definitely become a regular here

Awesome service, delicious. I prefer these to others in the Dallas area. Other places are just glorified donut places. This is special.

I love this location and Kolache Factory in general, it's always great. The employees are all super friendly and the food is good 100% of the time. Never let me down! :)

This place is always good! I have never been disappointed. They are always friendly and don't even get me started on how delicious their Kolaches are!

Who doesn't love a kolache? They have some super yummy flavors. I especially like the Philly cheesesteak and my kid likes the pizza. The store is clean and the staff is awesome. Robin helped me this time. Very friendly, helpful, and fast.

Love this place. I found it on the way home one day and stopped for a late breakfast. They have great variety and they are all absolutely delicious! And, the owner and staff are great. Excellent customer service and easy, relaxed atmosphere. They also serve Katz coffee in several flavor options. It is truly great coffee. A great compliment to the Kolaches. I would recommend this place to anyone!

The owner was soooo sweet, and he made conversation while I was ordering my food, they had a great selection they were just super busy because I went 30 mins before close. The people that worked there were so friendly and helpful. I love this place. If I could give a 10 star. I've come back multiple times and this guys service is unmatched! I live in uptown but I will drive all the way to Richardson to receive this dudes service!

Great selection of fruit or meat kolaches. This is a chain, but I only have been to this location. They have the more common sausage rolls, but a wide variety of breakfast and lunch round rolls too. Biscuits and gravy was very unique and tasty. Very friendly and helpful staff since this was my first visit. This is a little far drive for me to come from East Dallas, but they are expanding south soon. It is worth the drive if you buy a large quantity. They reheat nicely in a toaster oven.

I came in this afternoon and I'm so happy to find this place. Randy, the manager took care of me and provided some customer service. Good product, good service -- go visit!

Just picked up a ton of kolaches for a super bowl party. They were fresh out the oven and all tasted delicious. Highly recommend the pepperoni!! Love this place.