Will
Google
Customer service gaslit me???
I went into the shop to buy mince pies and was quoted an amount for them.
I paid for the mince pies, went home, and realised that I had recieved only half the mince pies I expected.
It turns out the cashier made a mistake when quoting me the amounts and prices, but when I telephoned this shop, they tried to gaslight me into believing that I was mistaken and the cashier had quoted me correctly (wtaf???)
I was wholly polite to the staff throughout my engagements with them.
The mince pies were ok, but I wouldn't ever go here again due to the truly diabolical customer service.
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In response to this firm's answer (below), I had called and offered to change this review if provided (privately) with said CCTV footage.
They haven't responded to my request (made 23/02/26), despite claiming they were able to access the footage during a 10 minute phone call.
As they tacitly admit, they were needlessly unpleasant the first time I contacted them.