Gen G.
Yelp
Be very careful with this restaurant, most especially with online ordering --the staff, especially the manager, is all after the sale and are very unsympathetic and unhelpful to their customers.
I ordered 2 bowls of ramen on their website and the site directed me to several online delivery apps for processing. Since I have a Door Dash account, I opted to order through it. I was very surprised when I arrived at the restaurant and saw two sets of my order. Door Dash had a system glitch and processed two orders - and for some reason, charged two credit cards. What made the matter worse was that the erroneous order was charged on our Revenue Director's credit card whom I hardly know, and who is based in our Chicago office. We used her card when our office had a food delivery for lunch some weeks ago.
With that, my top priority was to process the refund right away. This restaurant manager (who refused to give his name) refused to help - gave me all sorts of ridiculous reasons as to why he cannot process the refund. "You can try calling Door Dash but we cannot guarantee." I wanted their assurance that if I do walk away without the food, and cannot get a refund from Door Dash, they will at least give me a restaurant credit for what I paid for, because I know that eventually, they will get paid by Door Dash. This (silly) manager said they only prepare the food, the money never goes to them. I argued that it does not matter where the money is - since I paid for the food, I should at least be able to use it in the future.
When he realized, after 20 long minutes of talking to him, that I would not go away, he finally took his phone and called Door Dash. He had the number all along! And he knew the exact process on how to get a refund! I realized he stalled me because he thought I would relent and just take the order. (I would have done so if it was charged on my card. The order was on my Director's card and I have to process the refund ASAP and at the same time get an assurance that if I leave there without the food, and end up not getting refunded, I would still get a restaurant credit. But this restaurant did everything they could to keep their sale and not help at all, I reached the point where it was all about the principle and not even about the money anymore)
Door Dash processed the refund in less than 3 minutes (three minutes!) but since the restaurant was the caller, they could only email the refund confirmation to them. I lost it when the manager refused to forward the email confirmation to me.
I was polite all throughout this craziness, but I lost it when he said "I make impossible requests." A restaurant credit and an email, apparently, are impossible requests for them. I left the place very upset (and very hungry : ) The ramen wasn't even that good -- I certainly can get something like it somewhere else hassle-free. Be careful with your transactions with this company, most especially online orders.