Bart Sz
Google
When choosing this place, we had high expectations that weren't entirely met. Shortly after placing our full order, we received appetizers, but unfortunately, there was a small problem with one of them. We asked the waitress (blonde) to come over, and after explaining the issue, she didn't know what to tell us. After an awkward silence, she finally took away the problematic dish and plates... and we were left to ourselves for a good 25 minutes - with no communication from her. During this time, we sat staring at the wall because nobody showed any interest in us - we weren't asked if we wanted a replacement appetizer or the next courses, no new plates were provided (poor service from the waitress). Meanwhile, other tables were being served while we didn't really know what to do. Finally, the waitress approached us and asked if we wanted the appetizer with the main course... After 25 minutes. Then the restaurant manager came to us and asked what was going on because he noticed our "sour" expressions. We described what happened and explained the situation. The manager behaved very properly. As compensation, we were supposed to get something free on the bill and something extra. The manager gave us the "something extra" right away - which was nice of him. Next, we received the rest of our order. The frying and grill experience was quite nice. The meat was of very good quality (no need to worry about freshness), but the side dishes for the meat could have been a bit more distinctive (though we're already accustomed to spicier Korean flavors, so it's a matter of preference). On the bill, the "free" item had a price, and there wasn't anything extra, so probably there was another communication problem with the waitress - but we didn't pursue it further considering that the manager was fair to us, and these were things we had ordered anyway. We recommend the manager, he resolved the situation wonderfully and was very nice, but not so much the waitress ;) It's worth mentioning that there was a malfunction in the restaurant earlier, but that unfortunately doesn't excuse the waitress's behavior. (the review was only posted after many months)
If I were to evaluate now (2025), it's certainly less premium than it was 2-3 years ago. The service is still mediocre. The selection of side dishes is too small - even with 2 people, ordering extra portions of sides is a must. If there are more people, plan accordingly. It's a good place as a curiosity to get acquainted with Korean barbecue.