karthik B.
Google
Kothu has always been my family’s favourite restaurant, which is why today was very disappointing. The staff member serving us was polite and kind, but service overall was extremely poor, possibly due to understaffing.
We waited over an hour for our food, weren’t given cutlery, and despite asking, never received water — which made it difficult to eat, especially with a hungry child. When we tried to get the food packed to take away, no one responded, so I had to go to the counter, get a container myself, pack the food, and leave.
Ended up waiting over an hour just to take the food away. Really hope management improves staffing and service, as this isn’t what we expect from a place we’ve always loved.