Heather C.
Yelp
While waiting for my $75 to go order I went to the bar and ordered a glass of wine. Of the 3 options to select from on the menu with Sauvignon blanc, two of which only offered a glass option, I chose the more Marlborough $13 glass (vs the cheaper us brand). The bartender poured maybe two sips and handed me the bill which stated $21 for the glass and almost $4 service fee. When I asked what the wine glass charge was from, he interjected back, that's for the cloud bay Sauvignon. I pointed to the menu where this was labeled as bottle only (with no price listed for the glass), and told him sure but I didn't order that, I ordered the whitehaven. He shrugged his shoulders and with an attitude said yah the one you ordered we don't even serve in glass so we input a new amount for the more expensive one. When I asked him why he didn't ask me first or atleast tell me that before opting for the upgrade since this isn't even an option on the menu, he dismissed my concern and said that's how theyve always done it,, as if I'm the wrong for asking why my bill was overcharged without consent. If I knew they would charge me that much for a glass of wine, I would have selected another option on the menu with a more reasonable price point. I also don't understand why I'm forced to a mandated $4 service fee being I just order to go, was waiting on the kitchen to prepare my food, and left a tip for the hostess even though I was picking it up.
When I asked the hostess if I could speak to a manger, she said they are either not her or they aren't available. I asked her to go check and when she came back with my food, I told her what happened and gave me the "I can't help you" reaction.
Then, to make matters worse, I didn't even receive my full order. I was missing the $15 appetizer I asked for, which was not crossed off on the ticket to show it was placed in the bag. I missed this detail in the midst of telling the hostess the wine menu discrepancy and left without my order being checked.
I used to love this place but over the last year, I've noticed service and health conditions have been sub par. Now with the price gouging and missing order items (second time this happened), I am officially done with ordering from here. It's not worth the money or the food quality. Not sure if it's new management but something has been off with this place and I've officially had enough.