Guy W.
Yelp
Taco night, stopped into my local Grand Ave Kowalski's for a few items. I literally shop here 4-5 times a week and spend $700 plus ea month.
Kowalski's can be expensive but I pay for customer service and quality. lately the service has been lacking.
I was looking for some guacamole and couldn't locate it anywhere, I approached the young lady in the deli, who was not waiting on anyone, and asked her if she knew where I might find it, she shrugged and said "I don't know", fair enough, a-lot of items in the store, impossible to know where everything is. She turned to a co-worker and asked him "do you know where the guacamole is? He looked at me and said, while waving his hand, "it's out in a case somewhere", the young lady looked at me and said "sorry" and they both walked away, I assume to help someone else. I thought they'd at least use those little walkie-talkie things to ask someone, Nope!
Now normally I'd just let this go, I'm one of those customers that rarely raise a fuss, I turned and continued looking for the guacamole on my own. After a few more minutes of this, and after much frustration, I decided to put back the few items I did find and leave the store quietly. Half way out of the store I stopped and said to myself, "NOT TODAY!". Today I complain. I asked the door guy for the deli manager but he said she was out or something, he offered me the option of speaking to the big guy, the Store Manager. He made the call. While waiting I went over in my head what I was going to say, I'm nervous, excited, so many emotions. Finally the manager arrives, we shake hands and I proceed to tell him my story, when I finished all this guy had to say was "well in fairness to them we are about 25% down on employees in the deli". HUH!? WTF does that have to do with anything I just said? So I said "does that mean you're 25% down on customer service as well?" Crickets. He said sorry, he'd talk to them, and we went or separate ways.
You know what really made me angry and forced me to write this review on Yelp, and every other platform I can find as well has badmouth them to anyone who will listen? The manager never offered to help me find the guacamole. Apparently Grand Ave Kowalski's is where the send the managers that lack customer service skills, or dates one of the Kowalski girls.
Don't cry for me though, I found my guacamole. At my new $700-$800 per month digs.