Lucy W.
Yelp
The food tasted amazing, which, I don't think I expect anything less. I've eaten here with my boyfriend probably more times than I can count on the top of my head.
Dining in experience has always been amazing and I have no complaints whatsoever on that. So I will give them that.
However! This is where things go downhill. I often order takeout and/or delivery since I live in the area, however, this really ruins the experience for me. I called one night for a pick-up order, a guy, which I assume is the owner (when I went to pick it up, he was wearing glasses, giving me the stink eye) picks up the phone.
I always order the Beef w. Black Pepper Sauce, which is 黑椒牛肉 in Chinese. This time, no different. I get the same thing, but when I tell him what I wanted, he angrily said "We don't have that. Do you mean Steak w. Black Pepper Sauce?" I was like ?????? I've ordered it over a dozen times and your employees have all had no problems identifying the item on the menu. They have it on the menu!!! It's under the Rice & Pasta section.
He gaslit me 2 times into saying they did not have the item. I called 2 times because the first time I called, my boyfriend was the one to tell him, and he said what I wanted was not an item. I called the second time to double check and he said they only have Steak with Black Pepper Sauce, which I assume is the one they state is on the front cover of the menu. But guys, is it just me or the owner literally doesn't know what he is selling himself?
I, then, was convinced by him, and got what he said was "what I wanted" which was the steak. Then, guess what? Oh, yeah, guessed right, it was NOT the same thing. Because first of all, he asked "How cooked do you want it to be". And they never ask me that for the original Beef w. Black Pepper Sauce.
And all in all, the steak, was cut into strip pieces, and tasted awfully dry, even with the sauce. I even got medium rare but it didn't help at all.
Overall, not a bad place, henceforth the 3 stars. Food is good. But if I ever see the guy with glasses, giving me an attitude at the front desk again, I don't think I will ever come back again. How do you not know what is on your OWN menu???