Regina M.
Yelp
My friends and I went here to celebrate a friend's birthday today, and quite honestly, I was disappointed. I believe this was the 2nd day of this restaurants grand opening, and there was nothing grand about it at all. First, they were slow. Second, they are overcharging customers, which is something I plan to make a complaint about it. I ordered a shrimp po' boy with fries, which is listed at $14.99 on the menu, but I was charged $16.99. When I asked the cashier about it, she gave me some lame excuse, saying the menu was old. If you are displaying one price, then that is what you should be charging until you update that menu. So, yes I will be filing a formal complaint with Los Angeles County Agricultural Commissioner/Weights and Measures. I doubt I am the only customer that has been overcharged since this restaurant opened.
The design of the place is not good. They have huge lamps obstructing the view of the menu. You literally have to bend over and look under the lamps to see the menu. I don't know who's idea that was, but it is an epic fail. Lastly, this place does not take any accountability if they mess up your order. You are required to check your order before leaving because if you leave the restaurant and then later discover something is missing, they will not replace "missing items." They have a sign posted stating this. That is horrible customer service. As for the food, it was okay. I was not impressed. Anyway, I will not be coming back, and neither will my friends. This place needs to do better. There had been another location downtown that was absolutely amazing. This location does not compare.