Krispy Kreme

Attempted to grab a coffee in between a late flight, with my 2 toddlers, on 8/18/2025. The employee advised the person before me that there was no coffee available. When it was my turn, I asked if they had espresso. She said, "Yes, but I dont feel like making it." I advised her that I actually came for espresso. Her response, " Oh, I'm sorry. I don't feel like making it. It takes forever to reboot and clean." I proceeded to tell her that she was choosing not to make the order, and no apology was necessary. It was such an unfortunate experience. We're all trying to get where we need to go. I understand that your store is closing in 20 minutes but you're there for the customers.

I ordered a caramel coffee (hot) and has this aspect like dirty water . The heater of the machine coffee was broken so I asked some ice to try to safe ……. Was five dollars for “this” and she even put some cream … I have to open the cup and put some cream and off course I finish with my hands all dirty before my flight. Is inefficient and taste horrible for five dollars . I put in thrash. Never ever come back again . This store just sell donuts and coffee , is to much ask some service and product with quality??

This was on the 13th. Not busy. But such a lack of enthusiasm from kid on other side of counter. Just got 2 donuts for a snack because our flight was very soon and everywhere else had huge lines. The donuts are tiny. Like 2/3 the size of a normal one. And I was weirded out they don't take cash. I guess the airport doesn't but seems strange. Don't like the fact that girl seemed sad.

The absolute worst experience at this Krispy Kreme. The people working this location don't know what they're doing. It's total confusion. I ordered 3 strawberry iced donuts and got 3 strawberry filled donuts. I wanted to get an iced coffee but the line for coffee was so long I didn't even bother because they were so slow.

Worst service in the ENTIRE world. The young lady taking orders while you stand in line is shorter than the doughnut case so you can’t hear her. She doesn’t speak up but looks confused when she can’t t hear you. The young lady at the register is short and uninviting. She pushed my coffee across the counter without saying a word. I guess it was for me. They are busy here, but that is no reason to have lackluster customer service. Everyone behind the counter is working at something or with someone. If I ever stop at this location while traveling I will remember to expect subpar customer service. I did hear one employee tell another they needed help with the line because he was stocking. He jumped in and helped get the line down. They work well together, just short with customers it appears. The countertops where customers sit are dirty; full of crumbs and wet spots. I actually think I see hair on the counter; eww.

We were in line waiting to order at the Krispy Kreme in the Hartsfield Jackson Airport in Atlanta. There was a very long line and the cashier T. Gray was on her cell phone the entire time. When you went to purchase your donuts she didn't greet you, she just gave you a look as if to asked what you had in your bag so that she could ring it up. She wasn't able to move as fast because she had her one hand tied to the phone. The women who gave us the donuts was friendly and courteous. It was not a good look for Krispy Kreme at such a busy location. Everyone in line was looking at her with disappointment. This was on 5/20/2025 at 9:07 AM. I could not read her first name due to her apron strap was covering it. My receipt says that the server was Jerome, but the woman cashier was T. Gray.

We come off the escalators and there was a krispy creme stand. Beware, the doughnuts are not made here but delivered in. They were at least one day old. And customer service was there but with a negative attitude.

I visited the establishment yesterday and was greeted with a comforting smile by this young man which his service honestly made my day after having complications with my flight. Donuts were decent although I expected them to be a little bit more fresh.