Krispy Kreme

I ordered a fall menu dozen which should have all the new fall flavors. I placed my order online, so when I got there I grabbed my order and left. We were traveling out of town and didn't open the box till later. So we open the box and it's full of half glazed donuts and 2 of each of 3 new fall flavors. I was still chatted the 19.99 price instead of the glazed box or even the assorted box price. They should've told me they didn't have what I ordered when I picked up my order inside. I would've canceled my order all together. Communication is key and honesty would've been appreciated. I also had another 6 pack of chocolate frosted I had ordered. So it was a complete waste of my time and money.

Review for Krispy Kreme (Woodstock - Highway 92) Rating: 1/5 stars This review is the result of months of patience and dozens of attempts to give this location the benefit of the doubt. Having visited at nearly every possible time, early morning, late morning, early afternoon, late afternoon, and evening, it is clear that the issues here are not "bad luck" or occasional rushes. They are systemic operational failures. The most consistent issue is the menu availability. It is rare for this location to have even 50% of their advertised menu available via the drive-thru. While an occasional shortage is understandable in food service, this location routinely operates with a depleted inventory regardless of the time of day. You are presented with a full menu on the board, only to be told item after item is unavailable, usually without any explanation or apology. Compounding the lack of product is a persistent attitude problem at the drive-thru window. The staff is consistently dismissive and indifferent. There is an underlying sense of irritation when you ask for basic menu items, as if the customer’s inconvenience is a burden to the staff rather than a failure of the store. I have visited many other Krispy Kreme locations that do not suffer from these chronic shortages or this level of apathy. This specific Woodstock location is a clear outlier. When a brand relies on a specific "hot and fresh" promise, failing to provide basic inventory while maintaining a hostile service environment completely undermines that brand value. Ultimately, this store suffers from a profound lack of management and execution. Until there is a meaningful overhaul of how this location is run, do not expect a standard Krispy Kreme experience here. It is a gamble that rarely pays off.

Came by 12/13/25 @ 4pm and they had no original glazed donuts available for sale, came again 12/18/25 @ just before 6pm, and still no original glazed available! I drive by nearly daily on my way to work and I haven’t seen the light on in about 5 years. A donut shop that never has their signature donut available for sale, this should be their top priority! I really don’t know how this location stays in business, I won’t waste my time going back to try again! I promptly went across the street and bought donuts from DD instead.

Had problems with some of my donuts while eating them. Some of the donuts were missing their filling. So I called the store they nicely said they would replace them and give me two free donuts for inconvenience. So couple days later I went into get the replacements. Something that was suppose to be simple wasn't. The manager I spoke to a couple days prior. Told me she would inform all management and she also took down my information. So I don't understand when I went into get the replacements. Why I was question'd and why the crew member helping me kept saying little comments. Not only that she was rushing me and in doing so I messed up on using some of my rewards. So I lost my rewards/ points. I was using to actually buy more donuts. So I did just go to get replacements. Honestly after that experience.I myself wouldn't go back. I found the crew member that day to be unprofessional.

Visiting from out of state and drove 25 minutes to grab donuts because the website says the hot light is on from 5-7pm. When we arrived at 5 the hot light wasn’t on. We walked in and the girl working said they would maybe have fresh ones around 7. My husband mentioned to the cashier that the website says the hotlight would be on at 5 and she responded “oh we had some at like 4, we’re making stuff for an event now.” We left without buying anything. Huge bummer because we were so looking forward to this since we don’t have any Krispy Kreme’s where we are from

If I could leave a zero star I would. This place is pathetic. After we were ignored for the first 5 minutes... They only had glazed donuts and a few chocolate glazed and a few snoopy. We ordered a dozen glazed and a hot chocolate. She waddled around for another 5 minutes talking and carrying on with coworkers. Came and took our money and then went to make the hot chocolate. Well apparently the machine wasn't working. She offered to make a different drink but who wants coffee at 10:30pm? I said to just forget it and walked out without a drink that I paid for. Definitely won't be visiting this location again.

Ignore the good reviews, they’re either employees or bots. This place is just terrible. They are consistently out of original glazed (the most popular item) consistently not running the hot light, and are constantly out of the new items. Their online ordering sucks, and the staff either need to be paid more with have higher standards or the place just needs to close. The worst part is our reviews are likely never seen because a robot just replies to everyone with a generic “hey so you actually need to contact us at this website” just wait, they’re going to do it to this reply to. That’s repetitive and annoying, no one wants to visit another website to feel like their complaints are being heard.

Very professional, kind and helpful KK location. Thank you to Ryder for her exceptional help in getting the order fixed and ready for delivery in a timely manner! I will definitely be using this store in the future and highly recommend

I decided to stop by one night after work on my way home (Thursday night). Even though the hot light wasn't on, my doughnuts were still super fresh (despite the fact that it was about an hour from closing). I also visited the bathroom, which was one of the cleanest restrooms I've been in recently. The workers were friendly and got my order together quickly.

I am unable to explain what has happened to KK and my hope is that this is isolated to the location. Staff was friendly enough. They simply didn't have what I wanted due to weird circumstances and a lack of planning to have product available. My latest two visits to KK resulted in no sale and I had to go to DD across the street to buy donuts. Both times I visited the store around 8AM to buy donuts as a special treat for the Holiday season. The first time I was informed that the "system" was down and they were unable to conduct any sales. It seems the skill to add and calculate tax manually to a total has been lost, so cash is not a viable alternative without a computing system to calculate the amount to pay. The second trip, a couple of weeks later, there were no glazed donuts available and there would not be any ready for 2.5 hours at 10:30 AM that day. Any KK fan knows the glazed donut is their signature item using a specific yeast that makes theirs unique. I was very disappointed.

Doughnuts hottttttt Service good Ambiance Hey Krispy Kreme! Two twin guys were very nice

I have been to this location about 6 times in the last 4 months. I don't not own a donut shop, but in order to turn a profit it might be good to have a variety of donuts, besides 1 or 2 options such as plain glazed or lemon. I would think most people would prefer chocolate glazed, and maybe a few other options. Just about every time I've been in the last 4 months, no such luck. If it's later in the evening they should still have the most popular available varieties until closing time. What's the point of staying opened if you have no donuts!!!!!

Doors locked and shelves empty. It's only 7:53. Love their donuts but not so much this location. Wonder if this place is closing down?

Excited to get hot donuts on my one cheat for 40 days of dieting. . Ordered 2 hot donuts and the girl put them in a bag and mashed them to where all chocolate most of the glaze was on the bag and outside of the bag. It's been a while but I KNOW KRISPY CREME HAD MUCH BETTER SERVICE A SHORT WHILE BACK. Asked the manager if he would eat these and without saying a word refunded my money.

Doors were locked to the lobby so we could not get in to order, and the drive thru was blocked by a parked car (with no one in it) so we could not use that either. It looked like there was only one employee in the store, and by the looks of the other reviews this is not uncommon. That was our first and last visit...so disappointed. I would give zero stars if I could.

They don't deserve any stars!! It is Sunday, I go in and ask for 4 of the large yummy cinnamon rolls, a guy with a mask does not say ANYTHING grabs these 4 tiny rolls with 1 hand throws them in a bag, and walked over to the register. Feeling confused, I said no I want the large ones, girl with hat stated " That's all we got, take it or leave it". I left it!

Showed up today and they were basically out of doughnuts. Saturday morning at 9:30 am. When asked when more doughnuts would be available the answer was 'this afternoon'. This store is struggling.

The woman with the dirty tattoos in the drive thru was very rude. The first time I was at the window and asked to scan for my reward she kept saying she couldn't hear me when I was practically yelling. Then she told me she couldn't scan for my reward so she took my number instead. Even then I didn't receive my free donut so I went back a second time and she said I needed to order it at the intercom and basically to come back another time to get it. Her attitude was egregious. I do not recommend going to this location if good customer service is part of your expectation or when redeeming rewards.

a donut place that has no glazed donuts. You had ONE job. Indifferent staff after I waited in their drive thru for 15+ minutes, I'm greeted at the drive thru with "we don't have glazed donuts." Then make more!

If the HOT light is on....it doesn't mean anything. Average service at best. I came by 5/29/24 at 6:30pm EST to use a coupon and requested a dozen hot glazed and got 13 cold donuts. I experienced multiples years of never turning on the HOT sign by store workers. Corporate has removed the customer service number to complain and I messaged them 4 times in 5 years and never got a comment, a return call or letter to even acknowledge my concern or caring to have the problem fixed. I wished I lived closer to another location.

Got my Easter donuts today! They were so cute and delicious. I wish they made them regular size but it's ok the minis were cute. This place is always on point!

We came when the hot sign was on and it's just so satisfying to watch those donuts come down the conveyer belt and go through the sugar waterfall. I got a heart shaped glazed donut which is just like the regular glazed but a heart and no hole... But I ate it before the pic. The pic is also missing one lemon filled which was sweet yet slightly tart and lemon filling only in the middle. But there's a good bit of it. They have new cake batter & Oreo right now. Surprised to see no Halloween ones yet. Their donuts are soft & sweet & doughy. So good. They do have some cake like donuts though but I don't get those. They had plenty of donuts today even though it's 7pm on a Thursday. They were mopping when we came through and it looked pretty clean except they got glaze on my box so it's sticky but other than that, nothing negative to say

lady was very rude we got there and hour and a half before they closed and they said there computers down with an attitude shut the door and locked before wd could even say anything we drive 30 minutes there and back it was the closest one to us and they ruined the whole the night with there attitude

This location is FILTHY . The windows and doors look like they have not been clean in weeks. The display cabinet had dirty empty trays and the glass was smeared with icing. There were random donut pieces, and powdered sugar /icing covering the floors in the kitchen. The countertop next to the cash register was covered with powdered sugar and icing. The tables and chairs were disgustingly dirty. There was a health inspection on the wall, but no health rating score visible. I will not be back. YUK

Just came here ordering Some doughnuts The employee had just checked someone out with cash he had a glove on but use the glove hand to handle cash So I asked if he could change the glove because he was using that hand He looked at me like I was crazy I said you handled cash he just looked at me and ignored me He thanked me skipped me and helped the next customer I said cam I have my doughnuts he said wait I'm helping the next customer I was like why he just smiled and kept helping the next customer I have never had such a bad experience just for asking to be sanitary I just to work in fast food restaurant when I was young I know about sanitary at the food restaurant what a horrible place

Hot and Ready. Sign was lit. Stopped in today for a dozen donuts. Person working at the counter was very nice (shy, reserved) but very nice. The donuts were fresh and hot. Very happy to have my sweet treat! Thank you KK

At this point, just close the business down if you can't hire better employees. They are rude and have no sense of urgency. Sat in the drive through for 10 minutes, to receive a "I'll be with you shortly" after asking if anyone was there. Last 2 visits have been terrible, and I won't waste my time going back.

The drive-thru line moves rather slow but service is good overall. The best part about Krispy Kreme is definitely their fresh, hot donuts. They are melt in your mouth deliciousness. The original glazed is the best, hands down. The seasonal donuts are also a favorite.

Went to this location this morning as they open at 6 AM it is 640 and there are employees in there and no one to take my order. They completely ignored me. I will be contacting the corporate.

Great customer service, Anne. Great selection and sooo fresh. Bought two dozens sorted ones to give to my local Fire Department to show my appreciation for showing up at my house Christmas Day Eve. It was hard to resist those doughnuts, but my AC1 has bee too high lately. Maybe I'll stop for coffee one of these days.

Management is awful as made apparent by the awful employees with no customer service skills. Been there several times and it's always a painful experience. Shame on me for going back!

I don't know what has happened at this location, but the last 2 visits have been awful. No donuts in display case. Have to ask what's available and the response is quickly mumbled. No original glazed at all either visit and forget the "hot" sign. Very disappointed this is what we get. Personnel don't seem to care at all. Will be going back to the KK on 41.

Businesses like this location don't even deserve to exist ! Last time when I was there the price of a dozen donuts was 8.99, which was about 5 years ago. Today is Easter and have guests from Germany , so I decide to have breakfast with them with my favourite donuts. Huge disappointment came after 20 minutes waiting at drive -through with 5-6 cars in front of me !!! Anybody guess what they tried to sell my for 15.99 ? BOX ORIGINAL GLAZED FROM YESTERDAY COLD AND SMASHED!!! Those employees can eat them after work hours and REMEMBER ONE THING ONLY!! Don't count on me to comeback AGAIN EVER !!!!! HOPE you will not last long ! Because you don't deserve peoples business!!!

Wow, just wow. The staff has no motivation to actually do their job. Except 1 person who seemed to be trying to take care of all the customers by herself. If the lady who was in the back off was the manager, it's no wonder there is a sign out front that says they are hiring.

donuts are smaller than they used to be and online orders are not filled until you are there...

Worst service I have ever had period. The guy working the drive thru was so rude it was unreal and they still messed up my order. Not a business we need in Woodstock to have staff acting the way they did, I guess when I want KK it'll be the one on 41.

No stars for you NEVER AGAIN!!! THE KRISPY KREMER was social BUT were's the service? Should have read the reviews before ever getting in that drive thru line took FOREVER. At 9 am doughnuts were day old cold and hard WHAAAT???? Ordered coffee with cream and sugar for black mud hot chocolate was cold milk with powder. Save you time, health and money STAY AWAY. Rays on canton rd has nothing to worry about. Service 50x better even on a busy day.

Absolutely terrible. Screamed at for trying to go through a drive-through and told to come inside. When I did everyone was rude and disrespectful. They should retrain their staff or close their doors. I will not be surprised if due to their behavior a fight broke out just like you see on the internet.

Seriously out of glazed doughnuts at 3 in the afternoon. I asked when they would have more and said they weren't making any more for the rest of the day!!!!! OK yet another horrible situation at Krispy Kreme !!! I pull up to the drive-through at 3 o'clock and I am told they are closed until 4:30 in the afternoon ???? This store really needs new management half the time the inside is closed and you have no choice but to go through the drive-through too many problems here I will not be back EVER AGAIN!!!!

I usually avoid this place because of past experiences, I seen the sign advertising cinnamon roll Sundays only, since this is Sunday I thought id go there against my better judgement. So when get insid, after several minutes of standing at the register, a young lady comes and asked me if I wanted something. I said yes, I seen the sign and want to get some cinnamon rolls. She says we don't do that at this location, I said well you need to get someone out side to take down all of those signs and posters on the building. I still made an order because I wanted the order number off the receipt for a review because unless there's another way you can't use their "we care" website. It's a third party thing. So I just decided to go with what I know work, I don't want them calling me for anything because I'm not ever going back.

This place was supposed to keep us from going down 41/75 for donuts. Service is horrible. Hot'N'ready-to-go home more like it. We would go weekly if these issues were not constant. Sorry Y'all, but be better.

I have tried to get donuts on my way to work several times between 6:00 a.m. and 6:30 a.m. Most times the doors are locked an no one is at the drive through. Store hours start at 6:00 a.m., so store should be opened.

I went through the drive thru I want to say I was the only car so my service was fast and easy. The donuts were delicious as ever. The area seems pretty nice and clean.

Ordered a chocolate covered cream filled doughnut, and there was no cream inside. I won't be back. What a shame just moved to the area.

Walking inside, the only donuts that were available were days old, when I asked when new donuts would be made, I was given a rude answer saying "we don't know." Then watching the employees working on the donut conveyor belt, no hairnets or beard nets were worn and literal sweat was dripping onto the machines. Obviously this is an extreme health code violation along with extremely rude service to a paying customer. This will get reported as a health code violation immediately. I highly suggest not eating here until management fixes the issue and fires all the employees, or closes down immediately until everything is cleaned and sanitized and retrain the employees.

Ordered a original glaze (hot sign was on) and a small hazelnut iced latte. Service was service fast. The gentleman who took my order was very nice.

This place sucks. Got 2 hot chocolates and a dozen donuts. The hot chocolates were ice cold. Also, the girl working the window was either the most introverted person ever, in which case she shouldn't be working the window, or she was just rude. Hope it's the former. Don't come here.

The coffee (hot) was awful worst ever! I've never had a bad cup of Krispy Kreme coffee before tonight! The workers seemed overwhelmed and confused. I had a free donut and coffee as a birthday gift from KK. I bought a additional donut, blueberry. The reason for the three... they for the third time at this shop could not scan my rewards at the drive through window. This location frustrates me. Third visit and third time the scanning of the ap was an issue the second time the cashier, differs from today said "you can go in the ap and add the purchase" too bad I forgot to do that huh? The whole idea is scanning the app at the restaurant. Who has time to save and go through 6 or eight steps to add, rememberers to save receipt?

they were "out" of almost every coffee at 10:30 in the morning, though the worker was obviously being incompetent on purpose. she randomly left us waiting while trying to order, then when we payed, left us waiting for a full 5 minutes. even then, she made the wrong drinks and because we were in a rush, didn't refund us. took about 20 minutes to get a simple half dozen and two drinks.

It's 7:30 in the morning Saturday May 6th, pull up to the drive thru, wait for 5 minutes before being told, "we're inside only right now." There was no sign, I had said, hello multiple times prior to being answered. So I pull around and park my car and walk inside. There is a person in front of me at the counter, no big deal. That person gets great service by the attentive, nice employee, and then that employee gets waved off by the manager, an older figure wearing a knitted beanie with a green pompom. The manager is clearly in a bad mood, and isn't afraid to let that leak out on any and everyone else around them. I begin to order, after being asked, "What you want?" with some attitude. I'll admit being taken off guard by the attitude I forgot to clarify that I was getting a dozen donuts, but then I get interrupted, "how many you getting?" I clarify a dozen and move on with ordering. For the last 3 of the dozen I say, "one lemon filled, two original glazed," the response I get is "one cream filled, two glazed." I clarify, "I'm sorry no, the lemon filled not cream." To which I get, "one lemon filled, one cream filled one glazed." Again I clarify, "no, sorry one Lemon filled, and two glazed." Again the manager tried to put a cream filled in the box. "No, I do not want cream, I want the lemon filled." The manager finally understands grabs it and tosses it in the box with a bit of sass as though I'd done something wrong or been rude, again leaking that bad attitude to the rest of their day. She hands the box off to the counter jockey who is a little quiet, which was of no issue. All in all the service and professionalism of the manager here is total trash. I get it it's early, all your employees probably called out cause they are hung over from Cinco de Mayo based on the few employees there wearing day old lash extensions half falling off, but the manager is supposed to be the one beacon of positivity on days like that. I was in the service industry for 4 and a half year, and had been promoted to management roles. It doesn't matter how hard it becomes, you are supposed to be the person to help the customer and lift up the team. Maybe I got you on a bad day, maybe it's been especially rough that morning, and I understand that. But I was in to get donuts to start my son's birthday off with a smile, and the rudeness and sass left a lasting impression on me for this store. As a recommendation, the next time you are short staffed, don't go inside the store only, people are willing to be lazy and wait in the drive through, hence why I waited 5 minutes prior to you tell me it was inside only. If you absolutely have to go inside only, put up a sign on the speaker. It takes just a few minutes to go into the office and type up a message and slap some tape on it to put it on the pole to avoid any confusion and irritation from a customer prospective, which may have also lead to less irritation on your end.

Came for the St. Patrick's day donuts, wasn't disappointed. The fresh donuts are always so soft and pillowy, and it's fun to watch them being made. The tables inside were a little dirty, but the donuts were good.

Open 24hrs on Friday and Saturday's and decent friendly service. It can sometimes be hard to get in and out of, but it's nice to have a Krispy Kreme closer to home now. Make sure to sign up for their rewards for all their promos and freebies. It definitely makes it worth it. The hot light hours are also available in their app. Not somewhere I try to come often, but will make my way here on occasion. As far as chain doughnut companies go it's one of the best.

I was soooo excited to try the cream filled original donut. What I received was a regular glazed donut sitting on top of a layer of cream! It's messy and was not as the menu listed!

The lobby seems to be never open when they say they are 9am on Monday - they should have their lobby open. I have really never had good service at this location even when they are open - I recommend taking the 20 min drive to the Marietta location.

In 1937 Vernon Rudolph along with two friends started a donut company with a "secret" recipe from he had obtained from his Uncle. The trio were so cash strapped that the ingredients to make his first batch of donuts were actually donated by a local grocer. Fast forward 80 years with over 1000 locations in over 25 countries the company now sells about 1.7 million dozen dozens a year. (If my math is correct that's about 20,400,000 a year.) This location off of highway 92 next to the Ruby Tuesday is located in an abandoned gas station. If you're going North on 92 just turn by the Ruby Tuesday and go behind the restaurant to get to the Krispy Kreme. In fact the couple of times I've been here I had to park in the Ruby Tuesday parking lot and walk up the hill because the Krispy Kreme lot was completely full and I couldn't even make it to the restaurant because the drive thru was so backed up. Have no worries...the folks here know what they're doing. They have an employee out in the parking lot directing traffic and inside they move the lines pretty quickly. (This Sunday morning I was 12th in line and I think I was in and outta there in about 8 minutes tops!) Of course friendly service and clean restaurants are the Krispy Kreme hallmark. This location is no exception... Hope you'll come by and get'em while they're hot.... 1014th review 12/17/2017

WOW!! Again this location at Hwy92 and 575 is having issues. The Hot sign is on but when I go in I see a system that is in serious need to attention. Doughnuts getting stuck and burned! The burned bits making it into the glaze and on doughnuts that somehow make it through the gauntlet yet look far from appetizing. So I settle for an already made "Cold" one. NOPE!! Something is up with whoever is making your formula because the glaze is seeping into the doughnuts and not creating the nice crisp shell coating KK is known for. I am no longer going to visit this location.

Waited 5 minutes at the window order before they would take my order, then another 5 minutes in line after the order to get to the pick up window. Awful service