Matt K.
Yelp
So...I guess I have to give a single star rating to get this to post. I tried to give it no stars.
I understand restaurants are doing their best during Covid-19. That goes without saying, but let me just explain how today's takeout order went.
1. Called in to place an order for Buttermilk Pancakes and Cornbread Pancakes.
2. Was told that the order would take 45 minutes. Ok, I'll bite since this place has a 4/5 star rating.
3. Upon arrival noticed that the establishment was busy and understandably so for a Sunday. Arrived to pick up my order after 40 minutes. Told the woman (who appeared to be in her 40's/early 50's, had blond-ish hair and was fairly tall) that I was there to pick up. She asked for my name, etc.
4. She then proceeds to tell me that it will be ANOTHER 45 minutes because half of their grill was out. Apparently, they lost the pilot light. How hard is it to relight? I'm seriously interested in knowing this. 5 minutes max? Anyone?
5. I told her that I just waited roughly 45 minutes for said, two orders of pancakes and asked her if I heard her correctly that it would be an additional 45? She then proceeds to ignore me and look off in to the restaurant. At this point I am talking to her left ear with zero acknowledgement.
6. She storms off and walks away from me. Yelling back at me as she walks away "I'm going to check the tickets!"
7. Comes back and says "there are two tickets in front of you" Ok...so, what does that mean? She offers no explanation. I asked her if that's roughly 5-10 minutes? To which her response was "it could be that or it could be 6-8, or it could be 10-11 minutes". I go to sit down and wait patiently.
8. She comes back within those 10 minutes and says I'm all set.
9. I said that I hope she has a nice day, to which she replies with attitude "I hope you have a nice day as well". My response "Oh, mines great! I hope yours gets better and improves" she replied "Mines fantastic" I leave her with a "Doesn't sound like it!" And walk out.
Upon arriving home, here's what we were given...burnt, falling apart, dry AF pancakes with no taste. Literally we each took a couple of bites and they ended up in the trash.
Their website touts the following:
"Kristin's opened in Braintree, November of 2003. The restaurant has won the Best of Braintree Best Spot for Breakfast eight consecutive years. We offer many menu items available only at Kristin's."
Who did they pay off for this nomination and award for eight consecutive years?
Better yet, how do I get my $15-16 dollars back?
Recommended? Heck no. IHOP makes way better food than this. Keep the attitude. Your customers don't want to receive it from you. We are trying to be nice and come and enjoy your food/establishment during these tough times to help YOU out. We'll share word of mouth with our family/friends good or bad. You don't want to make the wrong impression folks. Terrible.
STAY AWAY. Go to Ashley's! Here's the address and details:
Ashley's Restaurant
916 Washington St
Braintree, MA 02184
https://www.ashleysbreakfast.com