Sylvia Dong
Google
If you're curious what it's like to be treated like a shoplifter while simply trying to buy groceries, this Kroger is the gold standard. The checkout staff have truly perfected a two-part routine: chatting endlessly with each other and ignoring customers entirely, unless they suspect you're stealing something. In that case, they suddenly become very attentive. (The staff working the shelves or behind the counters are at least friendly, though they usually have no idea what’s in stock.)
I’m moving off-campus soon, and honestly, this is the one Kroger I’ll never miss. The rest of the Columbus locations are friendly, helpful, and normal. But this one? A truly unforgettable exercise in how not to do customer service.