Kroger

The worst run Kroger you will ever visit. We don’t have a lot of close by options so we go back even though we should know better. Make sure you check the expiration dates on everything you buy. Tonight the line for the self check out had over 20 people in it.

Real time review: Sunday 8/3 8:42pm No actual registers open, only Jonathan(whom won’t stop singing the very same song over and over, day in and day out. Change it up or shut up, bro), and then maybe the “manager”, who was hovering and talking to the security guard. WHY are people full on grocery shopping and then going to self checkout? The registers and cashiers should be available for them. Most of the people are old and can’t work the checkout, so the one person for 5 registers ends up belong that one person. It’s just a mess. God speed if you go this Kroger.

Hi Kroger, this store has been turning customers away about 15 minutes before the posted closing time. If the hours have changed, please update them online. If not, this location may need a reminder to follow the listed schedule — it’s frustrating to arrive and be told you’re closed early. For anyone else who’s experienced this, consider suggesting an edit to the hours so they better reflect what’s actually happening — either Kroger updates them officially, or the practice gets corrected.

This is my store, I'm in it several times a week. Call and get your Kroger Coupons mailed, I saved a dollar on sugar cookies with m&m, paid .83 cents. They always have something on sale and try the sushi, it's pretty good, but I wish they would get better packaging. My sushi always slides and doesn't look as pretty as it did in store.

I have been a lifelong customer of KROGER stores, but this store in Cedar Springs is disgusting! Most of the people at the registers are very unpleasant, rude, bad-humored, racist, and provide terrible service. The customer service is the worst! I have had the worst experiences at these stores three times, and it is impossible to file a complaint because they only ignore it. The last time they had to refund me a purchase that had been charged incorrectly, and what they did was charge me twice more. When I read the complaint, the cashier got very upset and was very rude and contemptuous of me, and the customer service woman was even worse! That happened on July 16th at 8pm. All the KROGER stores I have visited have been good, but this one is not. This is the worst store I have ever visited!

I shop here all the time because I live close to this Kroger. I’m getting tired of some of store associates here that are outright rude and disrespectful. I am a person of color too (though Im not African American) and frankly, it feels like there may be some racism involved as well because of the way I’m treated when I treat everyone I encounter with kindness and respect. Kroger, please stop hiring store associates that think they can treat people this way for absolutely no reason!!!!

Kroger, are you closing 15 minutes earlier than your posted hours? Please update your website and business profiles, or speak with this location — turning customers away before closing time creates a poor experience.

I don't know how they do it, but the prices for seafood and meat on sale weekly are fantastic! There is a huge selection, and the guys who work in the meat market are super friendly and nice. I don't shop here often since we normally purchase large quantities, but when I do, I have yet to have a bad experience!

I like this location. Only suggestion I have is "bagging training. I had 9 can goods in one bag (could have been done bled) and then another with one Mango and 3 bananas, another with 2 crates of Raspberries which could have been combined, a pint of milk in one bag and 2 cups of yogurt and a pint of blueberries together. Save bags. Yogurt and milk together All the fruit could have been in one bag Double bag, heavier bags

The produce selection is terrible. One of the worst I've ever seen. Somehow all the bananas are always bruised and rotting. The apples are tiny and super over priced. Rotting lettuce. And this isn't a "one off" occasion. I've been to this store at least 10 times in the last 2 months and it's the same thing every time. Got a rotisserie chicken on my last visit and it was the driest, nastiest chicken I've ever had. Another thing that annoys me is the main entrance is always blocked off and they make you enter through the exit. I get them doing this late at night, but I went at 5pm yesterday and they had already done this. Then when you enter through the exit, all the register lines are blocked off so the only way to get into the store is to go through the already crowded self check out area. It's terrible traffic flow and probably a fire hazard to have that many people crammed in such a small space. The only reason I am being generous enough to give 2 stars is because as terrible as this store is (and it is AWFUL) it is still slightly better than the location on Maple.

The hope is that someone someday will read these reviews and realize this store is mismanaged. Still no customer regard whatsoever. Although I'm sure their phone text are so important that there is no time for customers. Not sure why phones are even allowed but maybe they being paid to text. Sure not being paid to help customers.

I come to this Kroger quite often and have never experienced a long line such as this! In other establishments I've been to, I know management would usually ask the employee to open up a normal check out line and assist guests in checking out. When we check out- we have cold items that may start to de-thaw or melt very nice people work here- not their fault- I would just like to see a course of action for these kinds of situations by management. Thanks!

Around 10 AM on June 13 not that it's any different than any other shift or day This Kroger at Cedar Springs & Douglas is an absolute mess. The staff here makes lazy look like a full-time job. If you're hoping to find a single person working a register, think again. It's a ghost town up front--unless you count the seven employees standing around doing nothing while the self-checkout machines blare like a fire alarm. "Bing bing! Assistance needed!" And what happens? They scatter like you just asked them to do rocket science. Even the manager won't lift a finger--just gives you the classic Kroger shrug and hits you with a " talking to me?We can't do that." Can't do what? Acknowledge your presence? Scan an ID? Pretend like they work here? The apathy is next-level. The store looks fine on the outside, but inside it's a disaster of non-existent service, zero accountability, and a total lack of urgency. You'll walk out wondering why you didn't just go to literally any other grocery store in Dallas Let alone the entire Do better. #LazyTrash ps The first time I walked into this kroger I saw someone take an crowbar out their backpack and smack them across the head. This like 10 years ago and I've called it the crowbar ever since. it's been trashed for about 10 years. That's as long as I've lived here.

The Old lady name Annie was rude in wasn't to nice when I was getting ready to tell her I had more stuff in my cart she roll her eyes and throw her scanner at me if you going to hire some one make sure they not rude in old like her and she had gotten smart with me with when I told her I was paying with my card just make sure this her last time being on a register if she didn't want to do her job she shouldn have apply there to work she should have stay home

Visited this afternoon and it was really busy with what appeared to be limited staffing. The self service by the service desk were 3/6 working.

One of the worst experiences I have ever.!!! I walked in. I asked a question to a African-American guy name, Calvin and that is CALVIN and he was beyond rude and condescending. He repeated a question to me in a way of trying to make me sound stupid like your question is stupid and I'm like I'm asking you first what time does the pharmacy close? They need to get rid of this guy because he is a condescending arrogant jerk and I'm taking my business on Maple.

Today, Vanessa in self checkout couldn't have been more rude. I needed help in scanning an item. Not only did she not want to talk to me, but when she did, she called me stupid. Thru her mask she was wearing. Obviously, she is not happy working there, but that's not my problem. If you paid your people a decent wage, maybe they would actually care for the paying customers. Vanessa didn't care for us. She was too busy scowling and expressing regret for working here. I've noticed this location always places their most upset and angry people in self checkout. Not sure why. Oh well. One more reason to pay more and go to Tom Thumb, where they are actually pleased to see paying customers. The tension in this place can be cut with a knife.

This has to be the filthiest Kroger location in the country. I have seen third world airports that look better. If you do go, check expiration dates on everything! I have seen milk on shelves that have been expired for week. Employees are aggressively rude and unhelpful. This is a nice gentrified area yet this dump exists right in the middle of the oak lawn.

I've been going to this location for quite a few years and will continue to do so because of its proximity, decent prices and selection, and relative cleanliness. A couple of recent issues decrease my rating to 2 stars and I would not recommend this location to anyone for any reason other than proximity in Oak Lawn. First, more and more homeless people spend time in the parking lot. One of them used aggressive and racially demeaning language to try to get my SO's attention. Second, a very pleasant man who used to work the self checkout lanes early Saturday morning (when I usually shop) was replaced by a woman who clearly does not want to be there. Her attitude when doing two price overrides for me was incredible.

Ordered a cake online yesterday and paid. Pickup time is between 2:00-2:30 pm I get there...NO CAKE! The person who said he was the manager said sorry, the cake will be ready tomorrow. I called to check on the cake status NO CAKE! They offered me some day to two-day-old cake as a consolation. Never again will I mistake a kroger bakery for the real thing.

I walked in here after I voted, and I have never seen the place so filthy. Back by the bathrooms in the meat department it smelled like vomit. the air conditioning was working poorly, and the overall appearance of the store was just dirty very very dirty

Store was very clean and the experience was very pleasant UNTIL I got to the self check out line and the employee with name "ALLY" was extremely rude. She threw my baguette into the bag after it wouldn't scan and damaged it. Overall it was a pleasant experience until the interaction with that rude and hostile employee.

One bar of soap for $6.49. Is that before or after the digital coupon and checking yourself out and bagging your own groceries?

The "Shopper" that works at Kroger to fulfill Instacart orders needs to attend a first-grade class on the food pyramid. Meat cannot be substituted for something that is not meat, and fresh vegetables cannot be substituted with something that is not vegetables. You also can't just ignore some items in the order like cereal; trust me, you have cereal, you're Kroger. Perhaps in their village people just ate anything they could find, but it kinda defeats the purpose of ordering if you don't get anything remotely related to what you order. Grrr....

Extremely rude workers here. I dread coming to this location. Self checkout attendants are selectively polite to who they choose. Disgusting attitudes and by the looks of the reviews I'm not the only one who has experienced this.

If I could give negative stars, I would give -10!! I just moved to the this area from McKinney and the level of service comparatively, is astonishing. People told me that there would be a difference between city life and suburbs but I wasn't expecting that to traverse into the grocery area. RUDE management, uneducated cashier monitors (everything is automated but there is a huge tv screen telling you are being monitored). I asked the mgr in charge what the customer service hours were daily. She replied complaining instead of answering the question..."there's only 3 ladies working right now, blah blah blah". After her rant, I asked again. "What are your Customer Service hours, she replied with 8am - 8pm. (It was 6:45pm and it was closed). In McKinney, if there is a price disparity with what is advertised versus what is charged, the cashier will automatically give you the lowest price. Not at this Kroger!! In addition, customer service hours are by the stroke of luck. Horrible Experience at this Kroger. I imagine that the no competition in the neighborhood gives them the right to treat customers however they want. I will drive out of the area for my next grocery trip!

The employees are poorly trained and according to the Manager, Hunter, "it is your job (as a customer) to check their work". Employees are not kind and respond as though they are bothered by any questions you may have. Employees have even acted inappropriately by following me around the store asking for my phone number....

I might as well add another disastrous review, but I know Kroger will do nothing about it. NOTHING. Did you know this is the only Kroger in their entire system which has no checkers? The only one. It's an experiment which has gone terribly wrong. Let's forget about this for a moment. The "Floor Managers" are smug, condescending...and uneducated. They are poorly trained, and do not know how to interact with the vast number of highly agitated customers, and there are many. Every minute of the day. Last Friday I went into the store, and the main "checkout" lines were closed. ALL of them. I asked a manager what was going on and she smirked at me, "We are short-staffed." I said, "you have no one to bag my groceries." She said ..."we are short-staffed." I asked, why can't you bag my groceries? She replied, "It's not my job." I then attempted to call Kroger to lodge a complaint, but here is another example of ineptitude at its finest. Customer service is in a foreign country, and they refuse to give out their location or anyone's phone number or email address. One last thing: There is a girl named Vanessa who is a minority, and pregnant. She doesn't want her job and makes no attempt to hide this fact. She is the rudest of the lot, dismissive, condescending and downright nasty. She needs to be terminated. I am retired. When I look at the way this store is run, it makes me very sad, and extremely angry. How far our country has fallen.

Yeah, Kroger has never really been on my list of favorite grocery chains. I've always felt like they come up short on selection, service and quality. This store is no exception. We stopped in here on our way home from the strip to grab the necessities for a cheese fondue. Fairly common ingredients, so we figured a dedicated grocery store would have them. Nope. They were completely out of fontina and shredded swiss cheeses. They had literally one loaf of French bread in the bakery area and for small potatoes, pretty much just the ones you buy and microwave in the tub. The store is extremely cluttered and a real pain to get around. It's not well-laid out at all and the parking lot is a royal pain in the backside. While it's convenient if you're in the Cedar Springs area, this Kroger doesn't have much else going for it.

This is absolutely the worst Kroger if ever been in. It seems in the DFW area the store is not trying to take care of the customers. This location doesn't even use regular cash registers. You have to do it all yourself. I drive farther just to go to a little nicer one because last time I had something that did not check out correctly and it was a long time before he actually just took care of it for me. Overall people in there seem super lazy and not anxious to help you and are super rude.

Yet another terrible customer experience at this location. I come to this grocery store virtually daily. I should be regarded as a valued customer. Meat bar is deserted yet again. I wait 10 mins before being told the meat clerk is at lunch. I am then told that there is absolutely no one in the store that knows how to work the meat bar and I "should just wait". You are already failing if you are telling a customer that frequents this location and is spending their money here constantly to wait for service. Gets worse when manager April approaches me. She looks at me with an incredulous look akin to "How dare you bother me?". She speaks curtly telling me that she is not trained to work the meat bar (every manager should be trained to work every dept) and that she "doesn't know when the meat clerk gets off their lunch break". Jeez, you really have a grasp as to what is going on in your store, don't you lady? This location is being poorly managed. There should always be multiple team members on the clock trained to work the meat bar for precisely issues like this. Fortunately Ally jumped in and with no training figured out how to work the meat bar and assist me more promptly. That is 5 star service. Thanks Ally!

Okay but tell me why they had three types of jock itch treatments but not a single yeast infection or female itch medicine? Tf?

It's all self checkout. Takes forever. The system isn't efficient at all. The same number of employees are standing there doing nothing while they watch you work. I will not be back.

Came in for my emergency medications. Jessica never made them, nor called to verify information with the prescribing Dr. They are now closed. She was extremely rude as usual. She is always extremely rude and has mixed up my meds. She told me to take 60 mg of vyvanse at night when I picked up my very first script of it. I dread when shebis working because of what a collasal nightmare of a human She is to deal with. Not any help, ever. Personally had I been dumb enough to hire such a rude employee, I would have fired her months ago. I always hear her being rude and short with other people as well. She needs to be in a no human contact position.

They don't accept Apple Pay despite saying they do on Apple Maps... I just wasted 30mins shopping to find out they don't take it.

Pharmacy is A-plus. They really do a great job. I got my Covid 19 vaccine here and it was a bit of a wait but it was well worth it. Make sure you make an appt online. I'm in healthcare so I had to bring my clinic badge. Also this Kroger has the best selection of ice cream. Also a bonus is a lot of hot people come here so you can grocery shop and man shop

I was in there just now my card got flagged yesterday for fraud and I thought it had been resolved it hadn't. The cashier wouldn't help at self check out then on my way out I was on the phone with my bank asking why my card hadn't. The security man makes a snide comment of maybe pay your bill. After him and the same cashier had made a comment about me walking in the door they close at different times each day. The store is always a mess, staff is rude. You'd be better off spending the extra few cents shopping at Tom Thumb. I know I will

I hate that I live so close to this location but this one just sucks. Apparently, being able to read and comprehend a pick up order is not required here. EVERY TIME something is wrong with my order, whether they forget it or get me the completely wrong item. Not to mention, everything here is self help, so I don't understand why lanes aren't open and why lanes get so backed up. Workers just stand at the front on their phones. Just avoid this one and go to the one on Maple.

Okay yesterday I saw a giant rat in the shampoo aisle and today my son saw a big rat in the charcoal aisle. I give four stars because the employees are super cool here lol but please do something about the rats (attention: corporate) lol

Worst experience with a pharmacy! I Just moved back to the area and my doctor of 20 years sent in a prescription refill. The pharmacist told me they would need to speak directly with my doctor before refilling. After they spoke with my doctor, they refused to refill the prescription because "it would not be their 1st choice of medicine". My doctor said this was the 1st time that has happed to her. I have not had issues at any other pharmacy in the DFW area with this medication, and I trust that my doctor of 20 years knows what medication is best for me, rather than a pharmacist that has never met me or knows my medical history.

People are rude. The store is understaffed. They only have self checkout. The place sucks!

A filthy store. Rude and unaccomodating staff. Food shelf life expired. Avoid at all costs.

Love having the convenience of this store if they actually stayed open until disclosed hours. Humans are so lazy now.

Prescriptions are never ready when I go to pickup and they are so rude about having to fill an rx on the spot. And such bad customer service, they all seem miserable at this location.

H E B is going to run Kroger outta Dallas just like it did in all of south and Central Texas. NO CASHIERS. NONE. ZERO. Instead you're directed to one of the 8 of 16 self-checkout stations that's EVER OPEN. And 6 of those 8 are those very cramped former "10 items or less" stations. KROGER HAS NEVER EVER HAD 16 CHECKOUT STATIONS OPEN ALL AT THE SAME TIME - even when they had Cashiers. So if you have a cart full of groceries - Kroger expects you to: 1) Squeeze in with 5 other shoppers 2) Somehow bag 10 bags-full of groceries in a space hardly big enough to accommodate 3 bags 3) Perform acrobatics so as not to upset the constantly BARKING cash register, "Please do not remove..." "Please scan all items..." " Wait for an attendant." On one evening after work, "Lane 7" (one of only 2 larger checkout stations open) was being used by an EMPLOYEE to re-check returns into inventory. She slowly checked-in those items, would respond to any customer who asked for assistance, "I'm working returns" and then admire her nails and check her phone with irritating frequency. Does KROGER honestly think their Customers are impressed by those ALWAYS CLOSED 8 CHECKOUT STATIONS? Just IDIOTIC to take up that much RealEstate with idle decorative props when the space could be put to better use so: 1) Pharmacy waiting area is not a constant HIPAA violation 2) Make more room for the 6 smaller lanes that are reliable open. Invest in LIVING STAFF and CUSTOMER SERVICE rather than Cash Registers that stick a camera so up in your face it captures nose-hairs and cavities rather than Thieving Customers. I know automation is a necessity. But Amazon automation attempts to make the customer shopping experience more and more convenient and less of a hassle. Kroger seems to be overly committed to store designs and automation that DO NOT INCREASE CUSTOMER LOYALTY. They seem hell-bent on irritating the Ffff out of those of us who are biding our time & praying for H E B.

once again, i tried the cedar springs store. the checkout woman was talking to another female employee almost the entire time and didn't even look at me. when i tried to pay, i put in my debit card by mistake, the screen asked for a pin. i told the checker i didn't have one several times while she just stood there and glared at me. finally, she cancelled it out and i was able to pay with my mastercard. those female employees have the worst attitudes i have ever experienced in my life. every time i walk into that store, i feel like every employee hates me, especially the females. i am an 82 year old white woman and try to be polite. they are rude, angry, and sullen. they never offer help or act friendly. none of them. i have NEVER had a pleasant experience with any of them. even when they only had self checkout, the females who bagged the groceries, had a bad attitude. who trains these people? they turn off customers instead of trying to be helpful. read all the negative reviews. this is the worst kroger in dallas. I even wrote Kroger's HR department at their headquarters to complain abut the service. not going back EVER.

Pharmacy is BEYOND AMAZING AWESOME Customer Service. Any department after that, WORST Customer Service EVER!!! I went to cash the lotto tickets and they said we have a line and can only cash 1/2 of them because I had too many, it was 14. There were 3 people behind me. Maria the manager said call corporate on her if you don't like it. Don't worry I called Corporate on Maria's ass. If it was not for the customers, the store would be closed. The self service machines are the worst ever. Don't go there unless you are desperate.

HORRIBLE I CANT BELIEVE THIS IS HOW YOU ALL TREAT VETERANS IT IS A DISGRACE AND IS TRULY DISHEARTENING I came into this Kroger after flying in from Love Field to get my lady some beautiful flowers they had a sale going on wasn't greeted not one time was helped by a man in the store and he was pleasantly polite but the two women in the self check out the heavy set Latina and the medium built African amarrican lady an absolute disgrace just rude as rude can be didn't care that I didn't live there. so many instances to reveal but one in particular I grabbed a toothbrush on a rack that had 4 or 5 underneath a certain price point rung it up at register it showed a different price I said ma'am this is coming up for a different price then advertised so I offered to show her but her lazy self scanned it with her Gun and said nope the price is right I said but there is multiple ones hanging up under the discounted price she said it was wrong and didn't offer to honor it or fix it so I said hey can you watch my items everything is scanned already I'll go grab another toothbrush she said okay I wasn't gone 30 secs before she took all my stuff out it to the side and let another customer use the lane and it wasn't like all the other lanes wasn't open it wasn't even busy in there then I come back and say what happened she said I waited as long as I could and I said wow thanks for the welcome to Dallas and then I said is this how you treat veterans and she got an attitude with me and I had to wait almost another 5-10 mins to rescan and pay for my items . never ever again will I come back to this Kroger and don't get me started on the medium built black lady got mad at me because she had to scan her badge on a register. I hope you all read this and understand you choose that job don't make us as customers pay for your mistake smiling and being nice will always go over better.

I really don't know what's going on here. Store is a mess...the check out sucks. Don't understand why this store doesn't have better service with the amount of money they are making? Lots better the self checkout was remodeled. Rarely...any carts or baskets. Seems I can post a video...dudes bathroom looked like a crackhead rolled thru. Different doors are closed at certain hours...odd. We stopped shopping here because they can't/couldn't clean their bathrooms. If the bathroom is nasty...you know the BOH is!

I am a Instashopper and I am so pleased with the service of this Kroger ! The employee named Simon HELPED ME SO MUCH . He also saw me Struggling putting things in my car and ran to help . A big thank you to this employee !!! I will be back to shop personally here soon and tell others !

Today I visited the worst Kroger on the face of the planet I went to the customer service area ( oxymoron) to cash a coin star and the time was 1350 The lady who is always rude was there and said she would be back at 1400 I went back at 1400 There was no sign that it was closed but at 1407 a low mid level management person screamed from the self checkout that it was closed I said the lady said she would be back at 2 she again screamed it is closed I asked why she doesn't put a sign up that it is closed and she did not reply just stood there never putting up a sign or apologizing for it being closed or not putting up a sign Returned several days later again there was no sign it was closed and after about 7 minutes another low mid level management screamed that it was closed Again I walked over to her ( this should be the opposite she should be walking up saying " sir I'm sorry but this is closed right now" And than she should have put up the sign saying closed but just stood there clueless in what customer service is really about Returned another 5 days later and at least there was a sign that it was closed this time I asked the same person who was screaming like a banshee the first time I was there when it would be open and she had no idea Returned about 6 days later and this time there was an individual behind the counter No smile No hello Her only question to me was why did it take so long for me to cash the coin star ticket I told her my "journey " of trying to cash it and she did apologize for it taking so long ( it was about 17 days )

I don't want to beat a dead horse, but man. I've shopped at this location once or twice because going to same grocery store can get a little monotonous but truly this one is an interesting puzzle. Layout wise it's fine, it makes sense. It's a bit cramped but they utilize the space well. The produce is always there. And there's plenty of meat, chicken, pork, and fish on display. The folks working the deli are pretty kind and do their job well. The fisher/butcher are also on their game. When it comes to check out it's kind of a nightmare. There's express self check out, self check out, and assisted self check out. Every time I go I swear there's like 6/7 people working the check out. But inevitably only one of them is actually fulfilling a role; and somehow it's always a manager. And the limit is set so low on both assisted and regular self check out, you're required to have someone there to help remove the limit. It's kind of ridiculous. Pile on that most of the clientele seem a bit impatient; it's a cocktail for disaster. The level of anxiety I felt by proxy having to assist a customer clearly not in her right mind in front of me while an employ just watched was interesting. You're a grocer serving a large diverse neighborhood. I'm not sure why the switch was made. But I'm sure it drove business elsewhere. Also, 6/7 employees standing around watching people instead of doing something. Very interesting.

This location has the rudest customer service desk! I asked where the ATM was the clerk on duty today at 3:15 PM directed me to the first convenience bank. ATM, I asked her for verification that it would accept other cards besides that banks because I was not a member because i. e. I have a Chime account and wanted to withdraw funds. She said the ATM is over there baby, so I proceeded only to see that it didn't take my card. I went back to the service desk and said just in case you don't know it and need to tell someone else that ATM does not work on all cards, it is only for that bank to which she said " oh I don't know anything about that" and I said well you should know something about it since you are the money services desk she then told me I didn't know what I was talking about and to have a good day. I mean where has customer service gone? Her proper response would've been oh thank you for letting me know, perhaps with a smile,, but she was very abrasive. I guess she couldn't be bothered to do her job today, is it really that hard to just smile and be helpful and give the correct information?

I have been going to Kroger for years and actually worked at a Kroger when I was in college. I have never been treated with such disrespect and unprofessionalism than when I went to speak to customer service that this location. My grandparents in law purchased a $100 Lowe's gift card at their local Kroger as a wedding gift for my husband and I. Last weekend we decided to use it on flowers and garden things, when we tried to use it the cashier let us know it had a zero balance. I had the receipt they had sent with it on me, so we went and spoke with Lowe's customer service, of course since the card was purchased at a Kroger there was nothing they could do. They agreed yes the receipt shows it was paid for but Kroger had not put the balance on the card. After speaking with multiple customer service people at Kroger and Lowe's for over an hour the KROGER customer service person on the phone suggested going to a Kroger store. So I did. The customer service employee at this location barely listened to what I was saying, she just looked at me and said I can't refund gift cards. I didn't ask for a refund, I was trying to see if she could but the balance on the card, if there was really anything she could do, if she could look and see if there was any activity on the card, anything to help. She got very rude, PUT HER HAND IN MY FACE and says "have a good day, next!" I know for a fact (since I worked at a Kroger) that is not part of customer service training. If you do not know how to help people you shouldn't work in customer service. If you don't know how to speak to people with common decency you should look for another job. I called to speak to the store manager, after telling him everything he asked for the number I called to speak to the Kroger customer service that suggested I go to a store, I gave it to him and he said he would call me back, he called back to ask when the card was purchased, then never called again. So basically Kroger STOLE $100 from a sweet retired couple that were just trying to get a gift for their grandkids. I will never to go this location again and I recommend if you need to go to customer service just got to the maple location.

Years after it first opened and still the same - angry, unhappy employees who don't care if you're there or know how to say 'thank you' or 'hello'. For awhile it had a good manager who cared about every customer, but then she left. So at this point it's one of the following factors or perhaps all three: 1) Long time employee(s) at that location who perpetuate the I don't care attitude. 2) A revolving store manager who gives up and changes stores. 3) A regional manager who either doesn't care or keeps looking the other way. It's sad - and I'm sure working there is not a happy scene - just look at the faces every time you go in the store. It's a shame, because this store could be a shining example of a diverse neighborhood. No wonder the homeless have taken the parking lot over. WAKE UP MANAGEMENT!!!!

This location is my neighborhood Kroger and I always loved it until now. There is an old hag that has harassed me twice now. Idk what her name is but she an old black lady that always wears a long skirt with beat up tennis shoes. This lady yelled at me upon out first encounter and now today she stood next to me and just stared with her bug eyes while I waited on another employee to give me a price check. I'm not sure if maybe she has no business of her own or if she just loves being in other peoples way but I'm really considering calling cooperate on her. Her lack of hospitality really should get her fired. You cant be in customer service being as gripey as she is.

This is a review for Kroger, not this particular store... I have been shopping with Kroger as a plus customer for years... I recently found out my ex is associated with my account and had been using my fuel points... The rep I spoke with stated she would remove my ex from my account, and refund the fuel points.. I asked if I should close this account and open a new one, but the rep assured me there was no need to do that, she would fix it... A month later I have an account issue because the customer relations credit on my account doesn't work in store for beer/wine like the rep that applied the credit stated it would.. The rep stated there are 2 numbers on my account, and 2 other household members... I realized it my husband's number, but not sure who the other household member is... I explained I don't know what they're doing, but no one should be on my account except me.. To make things more upsetting, Kroger sent coupons addressed to my ex at my NEW address (I was so pissed off)... I guess if you have more than one person in a household with a Kroger account they automatically link them... I mentioned this to the rep and she stated that doesn't happen... I told her something to that effect had to happen cause there's no dang way my ex should be attached to my account, and he dang sure shouldn't be associated with my new address... The rep stated she would fix it and explained the customer relations credit should work for anything except fuel (just as the previous reps stated)... The rep also stated she opened a ticket regarding the issue and stated someone from Kroger would contact me... I have contacted Kroger twice since then regarding this, and a month later I still haven't heard from anyone at Kroger regarding this issue... I have shopped in store and an associate stated there was a customer with the same issue (customer relations credit not working on everything in the store as it should be)... Kroger should just say the customer relations credit doesn't work on everything and fix their system...