val val
Google
Terrible customer service at this Kroger. I went to return a pet collar for $7, and the experience was frustrating from start to finish. First, the rep, Felicia, took forever to even acknowledge me. She was just standing there, clearly not in a hurry to help. When she finally did, she processed my return without even asking how I wanted the refund and automatically gave me store credit.
I told her I wanted it back on my card, and she asked if I had the card. I explained that I paid with Apple Wallet, which is how I originally made the purchase. She immediately said no, even though plenty of other stores allow refunds through tap, and the terminal at her register had the tap option. She didn’t even try—just had an attitude like she didn’t want to be there.
Now I’m stuck with a useless $7 Kroger gift card. What am I even supposed to do with that? A simple return turned into an unnecessary hassle because of her laziness and poor customer service. Do better, Kroger.