Kroger

Shut down all but one assisted checkout lanes? Check. Replace them with at least eighteen self-checkout kiosks? Check. Make sure that at least a third of those self-checkout kiosks are shut down and unattended at any given time? Check. What do customers want? Small personal carts. What do customers get? Seventy thousand large unwieldy carts that that are completely inappropriate for the self-checkout kiosks. Customers choose cheap plastic carry baskets instead. No cheap plastic carry baskets to be found because they are all being used and/or nobody has bothered to put them back at the entrance. OK, Kroger, I guess I'll do your job for you. Scan an item, put it in my bag. Scan an item put it in my bag. "Error! Please make sure to scan all items!" Wait patiently for the attendant to come over and watch the little video and enter their code. Scan an item, put it in my bag. Scan an item, put it in my bag. Scan an item, put it in my.... "Error! Please make sure to scan all items!" Leave my groceries there and walk out and go to HEB instead where they respect their customers' time.

I was in the parking lot getting harassed by a homeless couple asking me for money. I told them to leave me alone when they started following me. I told them I didn’t have cash. I had to scream at them to leave me alone. No security guard was outside. But I did find security inside by the Pokémon vending machines buying Pokémon cards. I do not want to come back to this location if I am going to get harassed and security isn’t doing shit about it. Kroger do better!

One star is too much. I've been here a few times. There's a young man who works at the service counter, he's very disrespectful and he knows it's okay to be disrespectful because management isn't going to do anything about it. I went in today and was totally disrespected by a deli worker, I asked one of the nice ladies as self check out to give me a manager she called for one but they never came. She also informed me that he probably wasn't going to come because he really doesn't care like that. So a trash manager will produce trash workers. I go to this store out of pure convenience, but I will blame myself for going back after being disrespected the first time. I know nothing is going to be resolved. The first time I went and was disrespected by the young man behind the service counter, I spoke with the manager who literally looked at me like I was trash. Like I said a trash manager will produce trash workers, and that only turns this Kroger into a trash store.

I really like my local Kroger. The people who work here are great, especially Priscilla and Ryan who are always amazing. The rewards program has honestly saved me when I’ve been low on cash, and the gas station is incredible for knocking 30¢ or more off per gallon. The quality and variety of goods could use some improvement, but as an H-E-B stan I don’t mind splitting my shopping between the two. Kroger holds its own and keeps me coming back

The guy that works in the deli has poor communication skills and does a really bad job at following basic instructions. Since when do you leave the Styrofoam container sitting on the glass with the sides on top. Didn't ask if we wanted to pay for it there , did we want a plastic ware pack so we could eat , did we want some sauces or even if we wanted anything else. He is very rude that isn't the way the workers should be acting. Sell that chicken and the rest of those sides don't just ignore the customer. That mashed potatoes didn't come with gravy since when? I just didn't like the over all attitude he was giving us. If you don't want to work go home. I think at this point Kroger doesn't even care. They do have lots of prepackaged food in the deli area but warm food deli forget it. The chicken looks great but the guy acted like he was taking it home and I was cutting into his meal later. Not sure why I didn't get sauce with them expensive strips but I should have because they was very dry. I think as far as customer service is concerned they failed horribly. As I was leaving I told the security and he didn't even act surprised. He said the man always has a bad attitude let him make it. Let him make it man come on let me make it I was about to buy a family piece chicken box and he stopped me with the way he threw my stuff up on the glass. Like no sir I don't want nothing else from you or Kroger acting like that. So yeah I don't like the deli man but they got good food there if you don't have to deal with anyone to get it.

This is one of the worst Kroger I’ve never went to. Adam and Jesus are the worst manager that refuse my return . I’ve never have any issue with returning something when it’s from another store . I wasn’t near the store I frequent so I just went to this Kroger . They said they can’t refund me item I’ve bought from another store and that it was above $10, which I’ve never heard before . They also said the receipt has pass one week already and that I can’t return past that. They also said the item was $10 so they can’t accept the return . I’ve read the Kroger return policy on their website and it said that I can’t return the an item to any Kroger store and I have 30 days. If you don’t have a receipt and the purchase is above $10, it will be refund as a store credit. So I guess the management don’t know their own policy or they just want to discriminate. It also seems like I’m not the only one that complaint about poor management . If you wanna feel discriminated , go to this one. I’ll be writing to corporate about them . Their name is Adam and Jesus.

Extremely disappointed with Kroger's management. Manager Jeff was rude, lied, and displayed poor communication skills when I tried to discuss making coupons more accessible to vulnerable populations. Despite being a loyal customer for 14 years, I won't be returning. The store clerk, Elise, was kind and patient, but the manager's behavior was unacceptable. I'm switching to H-E-B due to this experience and my grandmother's similar issues with Kroger's coupon policies.

If I could give no stars, I would. This is my local Kroger that I’ve been shopping at for years, most of the staff knows me…but today I was shopping with my boyfriend and they decided to call the cops on us? We overheard their security and other staff while we were just trying to do self-checkout. Poor service, all around. Regardless, I was able to scan my own items, since they don’t have people working the registers most days, and pay for those items. I will really rethink my grocery store choice after today, though.