Kroger

Around 8:00 PM tonight, I visited this Kroger location to purchase a 12-pack of beer. I greeted the cashier and presented a valid U.S. driver’s license issued by the State of New Mexico. The cashier examined my ID and stated she was unsure whether alcohol could be sold in Texas using an out-of-state driver’s license. I calmly explained that a New Mexico driver’s license is a valid U.S. ID and that, by that logic, Texas residents would not be able to purchase alcohol in other states either. At that point, the cashier accused me of being rude, which was not the case, and then told me to take my business elsewhere. This interaction occurred in front of other customers. This situation reflects a lack of basic training regarding valid forms of U.S. identification. There are 49 other states in the U.S., all with different driver’s license designs. An employee working in alcohol sales should be able to recognize and accept a valid U.S. driver’s license, regardless of the issuing state. I believe this incident should be reviewed, and additional training provided. Customers should not be denied service or treated disrespectfully simply for having a valid out-of-state ID. After posting this review, I noticed multiple prior reviews describing the same issue. This appears to be a recurring problem, not an isolated incident. Kroger management should be aware and address this to prevent further customers from experiencing the same situation. Cashiers name is Myrta

Shut down all but one assisted checkout lanes? Check. Replace them with at least eighteen self-checkout kiosks? Check. Make sure that at least a third of those self-checkout kiosks are shut down and unattended at any given time? Check. What do customers want? Small personal carts. What do customers get? Seventy thousand large unwieldy carts that that are completely inappropriate for the self-checkout kiosks. Customers choose cheap plastic carry baskets instead. No cheap plastic carry baskets to be found because they are all being used and/or nobody has bothered to put them back at the entrance. OK, Kroger, I guess I'll do your job for you. Scan an item, put it in my bag. Scan an item put it in my bag. "Error! Please make sure to scan all items!" Wait patiently for the attendant to come over and watch the little video and enter their code. Scan an item, put it in my bag. Scan an item, put it in my bag. Scan an item, put it in my.... "Error! Please make sure to scan all items!" Leave my groceries there and walk out and go to HEB instead where they respect their customers' time.

The guy that works in the deli has poor communication skills and does a really bad job at following basic instructions. Since when do you leave the Styrofoam container sitting on the glass with the sides on top. Didn't ask if we wanted to pay for it there , did we want a plastic ware pack so we could eat , did we want some sauces or even if we wanted anything else. He is very rude that isn't the way the workers should be acting. Sell that chicken and the rest of those sides don't just ignore the customer. That mashed potatoes didn't come with gravy since when? I just didn't like the over all attitude he was giving us. If you don't want to work go home. I think at this point Kroger doesn't even care. They do have lots of prepackaged food in the deli area but warm food deli forget it. The chicken looks great but the guy acted like he was taking it home and I was cutting into his meal later. Not sure why I didn't get sauce with them expensive strips but I should have because they was very dry. I think as far as customer service is concerned they failed horribly. As I was leaving I told the security and he didn't even act surprised. He said the man always has a bad attitude let him make it. Let him make it man come on let me make it I was about to buy a family piece chicken box and he stopped me with the way he threw my stuff up on the glass. Like no sir I don't want nothing else from you or Kroger acting like that. So yeah I don't like the deli man but they got good food there if you don't have to deal with anyone to get it.

I was in the parking lot getting harassed by a homeless couple asking me for money. I told them to leave me alone when they started following me. I told them I didn’t have cash. I had to scream at them to leave me alone. No security guard was outside. But I did find security inside by the Pokémon vending machines buying Pokémon cards. I do not want to come back to this location if I am going to get harassed and security isn’t doing shit about it. Kroger do better!

I started shopping here years ago because of the great produce they had. Now, they've got the worst around. Moldy fruit, hard as a rock peaches, soggy kale, etc. Also, seems like it doesn't matter what time of day you get there, never a cart in sight. Time to move on to a better store. UPDATE: have been back several times and it seems their moldy produce issue has been resolved. Next, I'll shop for other items they were lacking in quality to see if they've improved. So, I'll upgrade them a star, for now. UPDATE: It looks like they've improved dramatically, their cashiers are actually friendly now, greet and thank you as well. The produce has also improved dramatically. The shopping cart situation has also improved, seems they have their employees go and collect them more often now. Update: seems they've improved dramatically in every category I dinged them on, awesome. The parking is well organized, shopping carts are inside the store now and the shelves are well organized.

One star is too much. I've been here a few times. There's a young man who works at the service counter, he's very disrespectful and he knows it's okay to be disrespectful because management isn't going to do anything about it. I went in today and was totally disrespected by a deli worker, I asked one of the nice ladies as self check out to give me a manager she called for one but they never came. She also informed me that he probably wasn't going to come because he really doesn't care like that. So a trash manager will produce trash workers. I go to this store out of pure convenience, but I will blame myself for going back after being disrespected the first time. I know nothing is going to be resolved. The first time I went and was disrespected by the young man behind the service counter, I spoke with the manager who literally looked at me like I was trash. Like I said a trash manager will produce trash workers, and that only turns this Kroger into a trash store.

I really like my local Kroger. The people who work here are great, especially Priscilla and Ryan who are always amazing. The rewards program has honestly saved me when I’ve been low on cash, and the gas station is incredible for knocking 30¢ or more off per gallon. The quality and variety of goods could use some improvement, but as an H-E-B stan I don’t mind splitting my shopping between the two. Kroger holds its own and keeps me coming back

This is one of the worst Kroger I’ve never went to. Adam and Jesus are the worst manager that refuse my return . I’ve never have any issue with returning something when it’s from another store . I wasn’t near the store I frequent so I just went to this Kroger . They said they can’t refund me item I’ve bought from another store and that it was above $10, which I’ve never heard before . They also said the receipt has pass one week already and that I can’t return past that. They also said the item was $10 so they can’t accept the return . I’ve read the Kroger return policy on their website and it said that I can’t return the an item to any Kroger store and I have 30 days. If you don’t have a receipt and the purchase is above $10, it will be refund as a store credit. So I guess the management don’t know their own policy or they just want to discriminate. It also seems like I’m not the only one that complaint about poor management . If you wanna feel discriminated , go to this one. I’ll be writing to corporate about them . Their name is Adam and Jesus.

I'm not usually a Kroger fan but this one does make me reconsider it ! I love that this location isn't over crowded whether I come during the day or right after work. It's always clean and well stocked too They have plenty of self-checkout stations which is nice, but I usually opt for a regular check out lane because the cashiers are always so sweet and actually make small talk with you. Generally all the staff is very upbeat and positive in my experience which is refreshing ! This location also has plenty of parking ! The lot is huge ! And it's easy to get in/out of as there are entrances/exits on both sides (convenient since each street is a one way)

Prices charged at checkout are routinely higher in than price shown on shelf near product. When I told employee this happens on almost every shopping trip, he confided store manager does this intentionally to increase store's profits. I'm only shopping at HEB from now on.

By far the better selection of produce, etc between the 20th and 43rd st locations but this store is NOT staffed. Even with nearly 2 carts full of groceries expect to bag them yourself. I've had to do this on multiple occasions! I keep coming back solely for the larger and fresher selection of food over the other stores.

Everything. Dirty, dusty, sticky food items everywhere. Inventory lacking compared to other stores. Then, at check out, must have ID to buy beer...really? I'm 60 years old. ID was in the car. Employee explanation...it's the manager's policy. These are some of the reasons why I stopped shopping at this location!!! There are other Kroger stores not that far away...Google recommends that you go to one of them, or even a competitor, versus coming here. I was across the street at another store and I just needed a couple of things. SMH This store gets nothing right and has completely reaffirmed my decision to stop coming here. Now I'm thinking about just not patronizing Kroger (my grocer of choice) at all.

Did the online pick up and all of my items were perfect and in place and the produce was well picked out. Service was a good pace considering it was Memorial Day and there was plenty of parking for pick up on the side of the building so away from the hustle and bustle of the store front.

I recently came to this location because it's near my house, and I always go here for money orders (Western Union). So, I was in a situation where a money order was stolen, and I reported it to Kroger, but i was told it was the Western Union company's responsibility. I took care of it, went through the process, and approved my refund. I could go to any Western Union to retrieve the money/Kroger, and the young Hispanic lady did not know what to do; as i explained to her, it is like processing a Western Union transaction, and i have ID, tracking number, etc. She called someone else and told me I needed the receipt. What??!? Lol, i have the tracking number, e-mail, and case number... chez, it is like processing a Western Union transaction. He left, and she was so confused she just advised me to go to another Western Union, and she said, "i don't even think i have enough money for that refund"... just wow!!!! Know the job you applied for!!!

This is my main grocery store that I use. The store is very spacious and always well-stocked. staff are very friendly and helpful.

I can't remember if I have been to this Shepard Kroger store, since I don't visit The Heights often. I was here because of Kroger Fuel and Kroger Rewards. I saved 80 cents per gallon or $10.50 for this fill-up. It was a scorching day. Temperature at about 100 degrees. Yeah, my bald head needed to cool off after standing in the sun pumping gas. The store gave me a wow effect. Everything is stocked up. There was not an empty shelf where I went. I didn't come here for my weekly grocery shopping because I was running errands. I don't want my groceries to be roasted with me in my car. Produce section is fully stocked. I guess Kroger is back to business. (I had to confirm it at my usual Kroger store at Elmside. Otherwise, were in trouble.) It might be the lightning. Everything was visibly fresher than other stores. No kidding. I will be back for a thorough shopping trip in a few weeks.

Very disappointed, went to do my regular grocery shopping once I'm checking out they tell me their system is not working and can't take my rewards number. I wasted 2 hours, gas and just to be told they could not help me. When call to speak to manager I was told he was in meetings all day and he was a very busy man. Also is it me or do they always try to push you to do self check out. It's like Kroger's trying to get employees for free. They only have one cashier and usually without a bagger. They want us customer sto ring ourselves out and bag our own stuff? Not only are we spending money by shopping there but you also asking us to work for free?!

The closest grocery store to the house. It's usually a choice between this for the HEB up the road. This store is dated and a little bit messy/ old, especially when compared to HEB. However, it works, it's fine, and Krogers tend to have daily or weekly specials unlike HEB. Not the best service but good enough.

Horrible service. Every single time. Zero sense of urgency, every time. Go to H‑E‑B, or literally anyplace else.

Preface - This Kroger location has a small bar in the middle of the store. My issue is really just with the bartender that was working the evening of 5/8/23. Granted, we walked up to the bar ~5 min before the 8pm "closing." The bartender let us look at the drink menu, scan the drink board, everything--before telling us they closed in 2 minutes, she had already cleaned up, and she had counted her register. Pretty subpar customer service. The bar closes at 8, we were there ordering before 8. Seems like an easy call to just let us buy a couple of drinks while we walk the store.

I used to love shopping here because it had everything you need in a convenient, not super busy store. Within the last year they have drastically altered the layout of the store and squeezed in a virtual kitchen, ruining the good thing they had going. I find it very difficult to find items now; they are grouped together in strange ways, not super logical. Specialty diet options (vegan, keto, vegetarian, organic, etc) that were once contained in 2 aisles are now randomly sprinkled across the store. Their produce section has also suffered, offering less variety of options than before. They still have a nice wine and beer section, so they have that going for them.

1 cashier ONE. Several people in line with full shopping carts. Not one person in line for self checkout..... read the room Kroger People want service. No wonder H-E-B Is taking your business. Won't be back.

Family restroom is dirty and cluttered. You can't get up to the sink. You would think that they would keep it better c

The staff here is attentive, friendly and smiley. From the check out people to the lady security guard. Thank you for what you do! It is a big Kroger too! Bigger is always better!

After numerous stops! I hit the vegan oasis! I am happy! I really like this Kroger's and I will be back! It has a nice selection of all types of things. It is in my route home from work and I was pleasantly surprised! Parking was an easy. Boy oh boy was it clean. I can get gas, a little pricy, but I don't care. It even looks safe! A winner all the way around!

What do you get when you combine an essence of Whole Sale foods, a Flagship Randall's, a regular krogers, a CVS pharmacy, a candle store, a small bakery with, a deli a kitchen appliance section of bed bath and beyond and stick it into one big a$$ building? THIS KROGERS. Just "Kroger's" is even misleading. They need to change this stores name to something like "Mega Krogers", the outside does not do justice for what I see inside. I never thought I would ever see a store as big as a smaller scale Walmart but this one takes the cake. It has everything here! I do not ever remember getting excited over a grocery store but what do you do when you need to pick up a $79 deep fryer at 11:00 pm and do not feel like running into "The people of Walmart"? You go here. My favorite section besides all of them? The isle with the dried nuts and fruits, I love the variety, everything just like Whole Sale foods has minus the traffic. Parking is not huge but adequate for the times that I have been here, a little run down but your visit inside the store takes all of that perspective away. I hate the self check out lanes you must go through after hours but that's a minor thing. The kitchen appliance area is huge for a grocery store, you can even find things that you can't find at Walmart and that is a feat in itself. I do not know if there are any other Kroger's near by that are as big as this and has as much things to get but if you havn't experienced what I have tried to explain you just have to at least step into here at least once to see what I am talking about. Shared in this parking lot is a Big Lots, Dollar Store, Radio Shack, Treasure Island Buffet (Americanized Chinese) and a few other little stores that I do not recall. There is a police station about half a block down so feel a little secure that you are not going to get robbed while inside the store.

I went to Kroger's on 11th St. and bought an egg plant I slice it open at home in front of my guest and they were appalled it was filled with worms Kroger's do better inspect your produce

NEVER AGAIN. My pick up order was cancelled AGAIN - that's twice in 3 weeks and 3 times this year. No call, no notice, no explanation. They clearly do not understand how insanely this inconveniences people. This literally impacts my entire day. Had I had some notice, I could have made plans. Last straw. Taking my business to H‑E‑B.

Never use the pick up here. I've waited more than 30 minutes multiple times. I won't be using this Kroger ever in the future.

Definitely should be able to give zero stars. The employees, at this location, are the absolute rudest people in Houston! My husband and I have pretty much quit shopping here because of the extremely poor customer service, not to mention the fact that they are always out of so many items! We will spend our dollars at H-E-B !

The curbside pick up system is absolutely awful. Each time I've picked up my order I wait minimum 30 minutes for my order. This is supposed to be about convenience and it's actually super inconvenient. On top of that, the curbside team is rude and always has an attitude. I'll go to HEB to pick up my groceries instead.

Do not buy gift cards from this location of Krogers. They are selling fake gift cards and are not backing them up. I am out of 100.00, and the store manager is not taking responsibility. I bought the card 10 minutes ago, and it has "already" been used. The pharmacy is the only good part of this store.

I placed an order for delivery on 1/27/23 through Kroger's app. Delivery was received. For some reason the tortillas I ordered were replaced with "oat milk". That was not Kroger's fault, but Instacart. The issue was with the oat milk. The expiration date was 4/9/2022. As of tomorrow, 2/9/23, it will have been expired TEN MONTHS. The oat milk was dark brown (not the creamy white/beige it is supposed to be) and had large clumps in it even after it had been shaken. When I called the store on N. Shepherd to tell them I was sold this expired product, the woman at the courtesy booth hung up on me. I had to call the main Customer Service number. I made it clear to the woman at the courtesy booth that I was NOT SEEKING A REFUND, MERELY ALERTING THEM THY ARE SELLING PRODUCTS THAT HAVE BEEN EXPIRED BY NEARLY A YEAR, in a normal, non-hostile tone of voice. Kroger has been a clusterF lately when it comes to abysmal customer service. Horrible and greedy company.

DO NOT PURCHASE VISA GAMER GIFT CARD! NOT WORTH THE HASSLE! UNABLE TO USE UPON PURCHASING! Activation Status receipt Purchased from KROGER 312 VISA GAMER 25.00 Balance $25.00 Purchased 7/22/2020 @ 1:34p My son received a $25 visa GAMEON gift card for his birthday. He registered the card under his name because he wanted to make a purchase online. During registration all the information required was his name and address. As of today he is still is unable to use the card. It keeps getting declined. I have contacted Visa and after a forty minute hold the representative said they would need my sons birth certificate, Social security and my Texas drivers license faxed over to them to unblock hold on the card. I am not comfortable sending my sons information over nor my information for a $25 gift card (he is a minor and NO WHERE on the card or during the registration process did it mention YOU MUST BE 18 to register GIFT CARD-it's very deceiving because it also has a huge attractive game controller on the card which naturally my brother bought as a gift for my son because he is a teenager) I contacted Kroger card support to further escalate the issue of being unable to use the card to be greeted by Angela who was rude and yelling at me for registering my son and said it is no longer Kroger's responsibility to handle the issue. I asked at that point to speak with a supervisor. I spoke with Cynthia who was compassionate and helpful (reference #1433415). After speaking with Cynthia and waiting on hold for fifty minutes it seemed she had reached a resolution. She told me to call visa at 1-888-853-9536 and gave me a reference #349204225 to have the card unblocked. I called visa back again and After another 30 minute hold I spoke with a representative. To my surprise they needed to speak with my son to authorize discussion about the Visa gift card since it is registered under his name. I said my son is a minor, he is not home, he is at camp for the week. They would not listen after that point. Once Again I called Kroger card support, this time I spoke with Vickie(supervisor) and she basically told me there is absolutely nothing she can do I would have to discuss the matter with Visa. I explained that I spoke with Cynthia and that she had just helped me to get the card unblocked. Vickie said that was untrue, Cynthia merely called visa and that they would still need more information to have the card unblocked. Vickie then spoke with Kelsey(manager) and she said that I would need to contact visa. I said as a frequent shopper at Kroger I am disappointed at how this situation has been handled. One I do not own a fax machine to just simply fax over my sons information to visa, nor do I feel comfortable going out right now unnecessarily with COVID-19 a pandemic! To fax over my 14 year old sons information for a $25 gift card he received as a GIFT!! Two as an avid shopper at Kroger for MANY years you are telling me that as a merchant you are unable to DO ANYTHING to further assist your customers! I'm totally disappointed in Kroger's customer service. Very poor resolution in regards to this matter especially considering all of the facts and information I provided over the phone.

I used to really like this store, but found that shopping here and using their app. is very frustrating. I have to sign in each time, and I don't have time to plug in a password and user name each time. This store does have a nice selection of grocery items, but so does HEB, which I have found to be better, friendlier, and they offer specials that I like more.

Kroger fills the items on the pick up order that they want to. You're welcome to go somewhere else for the remainder. Impossible to contact to cancel your order. They are a complete crop failure.

This Kroger always has what I am looking for, the place is always clean, and the prices are good compared to other options in the neighborhood and Houston for that fact. This location has a good sized Starbucks and the seating area that has a TV. Their is also a wine and beer bar in the middle of the store with Tv's that will have sports games on. The bartender is super chill and an all around good dude. Never had an issue with any of their produce or meat department products. Anything that they are out of they are happy to offer you something of better quality for the same price or give you a rain check to come back. Great freezer section and deli too. I love getting their fresh bread in the bakery as well. This location also has a pharmacy with a drive up window on the North side of the building. Make sure you give them your Kroger Card # to get the fuel points. Many lanes for check out so this process is fast. Pick up some gift cards on the way to the register and get 4x the fuel points and then use them to pay for your groceries. If you have a large truck with a 36 gallon tank like me the cost of the gift card is offset with the gas savings.

Idk why but this place never has fresh strawberries while the one off studemont always does.

Yea, unfortunately I only visited this location because of closure at a closer one. As always the overnight stockers we're doing their part of putting great products on the shelves for our purchasing. Store and isle was full of boxes, and items on floor and a lot of excuse me, was in order. What I didn't like was my full basket of perishables at checkout, and they only had the self serve registers open. Which led me to scanning and placing my bags on the floor, it led me to continuous stares at the young lady that acted as if she didn't realize all my groceries would not fit on the counter, so I needed her to clear my screen with her scanner, continuously, so I could complete my transaction. Why she looked frustrated I didn't understand, I was the one that was working, and she was watching, then came glory by the name of Anita. Mrs Anita smiled and said let me grab my scanner to assist you, she even graciously scanned all my coupons with a smile and no attitude like little Julie. That changed the entire visit and experience of shopping at this location. The store is in a strip center, with multiple stores, great parking and location.

Everything was great right up until they stopped selling the dog food that I pick out If they didn't want my service they should just put a note on the door saying for me to f$&k off

Getting tired of feeling unsafe when going to this Kroger. There are always questionable people loitering around the Red Box (tonight a guy harrassed me as I walked away from looking for a movie). My wife has had people approach her in the parking lot. They need to patrol the lot & stop people from loitering!

Generally we were happy with this location and used to go here often. Unfortunately there are a couple of cashiers on the weekends who get into arguments with one another or the manager. We've had issues during the week with them ringing things up incorrectly and voiding out the entire order rather than make the correction (I'm talking about $250 in groceries that took an hour to select. All voided out, requiring manager intervention, holding up the line, the whole deal). Other issues include special needs baggers who don't handle groceries properly and cause damage. I'm not meaning to sound disrespectful of special needs employees. But having your purchases (unintentionally) smashed is a hassle.

Compared to the other grocery stores in the area, this Kroger does the job. It has pretty much all that you need. They have a good selection of organic foods, their deli department is decent and their sushi spot puts out a delicious variety to grab when you're on the go. This is one of the nicer Krogers in the area, and it's a plus that they have a gas station too. I will gladly come here before stopping in at that hot mess of a Kroger on I-10 & Studemont. This store is constantly busy and I try to avoid going here after work hours. I like that they have a bigger selection as far as toiletries/cosmetics and over the counter medicines. They have a good beer & wine section but be aware that the beer prices can be higher here than other stores such as Wal-Mart or your run of the mill convenience store. My complaint about this store is that their meat prices are hit or miss. Sometimes I can find some good deals and other times not so much. It's a downer if you try to shop on a budget. Every time I've been here, they have enough cashiers open and their lanes for self checkout move fast and are hardly busy. Good spot to do your shopping and fill up your tank.

Since moving into the area last night was the first time I actually got real groceries. I mean I've bought a few items here and there but because I've been out of town or working almost every weekend since I've moved in there was no point in purchasing groceries for them just to rot. I had been in and out of a few spots in the area and most are just so small or kind of scary. This location looks like a newly renovated or opened location. It's not as wonderful as the other markets I'm used to but it is my new "Home Kroger". I also like it because it has gas. After my grocery shopping, which is at least $100 each trip, I've earned 10 cents off per gallon. It's a pretty good deal save an extra 3 bucks or so.

Yeah this Kroger is smaller than your typical grocery store, but it has most everything you need, and never gets as busy as those other ones. You can still get what you need and move on pretty quickly even on those busy Saturday and Sunday afternoons. Also, parking even at the very back of this small lot is still not far of a walk to the entrance. The only thing is the meat and fish counters are a bit smaller than others, something more uncommon may not be found here, and they'll run out of common produce more often than other stores in the evenings.

So now that I'm living in the Heights, this will be my new Krogers. Went in on a Sunday late afternoon with my cousin and was pleasantly surprised. There are sushi samples...yum and tons of fresh produce. They had some great prices - buy 10 items and save --so a bottle of Powerade was only $0.38 - wowza.They have a huge selection and cater to most needs. It wasn't super busy and there were a few open lanes so checkout was quick and painless. Definitely a go to place..the only thing that I didn't love was the girl that was singing in the front - it really took away from my shopping experience. Overall, it was a thumbs up.

This has to be my favorite Kroger. Even though there is one not two blocks from my place, this one takes the cake (even more so than the one on West Gray which has virtually no parking). So, after that comment, this location has a lot of parking. Call me weird, but I love the half-sized buggies and this location has them! For some reason the location close to my house doesn't have them...and I hate full-sized buggies. Inside, they had a live band playing. Talk about an interesting twist to my Sunday grocery shopping. I stocked up on produce and the only snag I found was looking for fresh ginger. They didn't have any! What was labeled as ginger was actually yucca and was beyond its expiration date...it was molding so bad that we actually told someone (but do you even know what yucca is? exactly). Anyways, I had to settle for jarred ginger. When I got home I noticed that two of my strawberries had mold fuzz starting to grow, but all the others were fine. But hey, you can't really tell when you're in the store if ALL are going to be good. I opted for pre-packaged onions (2 for $3!) since I just hate cutting onions. Great selection of organic though of course more expensive. In all, I just love the atmosphere and layout. Organic produce is right up front and other organic foods are the first few isles. We were able to get a mini-chopper for like $10 too! Saves me a lot of time when I make my homemade dumplings...

This review is for ClickList... I've used clicklist at this Kroger twice now, and both times, I was waiting for them to bring my groceries out for at least 40 minutes each time. It doesn't make sense! They make you pick a time slot to pick up your groceries, so there is NO excuse for the groceries not being ready to go when you arrive. I know that this issue is isolated to this Kroger because I've asked friends how long it takes their Kroger clicklist to bring out their pre-ordered groceries and they do it in less than 5 minutes. I will never do clicklist here again, because I honestly could go inside Kroger to pick out my groceries, checkout, and load my car myself in the same or even less amount of time.

Have been coming here every Sunday for years. I am an early bird. I like getting there early before there's a lot of people. For weeks now, there have been no cashiers until 8:30 and it didn't used to he that way. Just workers staring at people be forced to check themselves out. Overheard one of them talking about that saying, "they have no choice." Have to call people when I need a produce code. I might as well work there myself if I have to check myself out every time. I still go to HEB as well, but if it's gonna stay this way, I'll just only go to HEB where I don't have to check myself out.

This place starts turning off lights on their customers at 10:15pm when they close at 1:00am! Who does this?? They literally turned off half of the lights. It's very annoying and awkward having stores trying to kick you out way before they close.

I never write reviews and I especially hate to leave a bad one. But this Kroger sucks. They have THE worst customer service of any grocery store I've ever been to. You can smile at an employee and they'll just look at you like -_- People have literally posted about this location in my NextDoor app and at the time everyone was going off about how terrible it is, I thought "It's just a grocery store... get over it." Well, then I had a truly terrible experience of my own. And let me preface this review by saying I KNOW it's not the end of the world, I understand it's not worth crying over, but this is about PRINCIPLE. I've been in customer service ever since I joined the workforce at 15 years old and I would never treat customers this way. They have a habit of rushing people out before they're closed. I've worked in customer service and I know that some customers will literally just meander around like they own the place, with no regard for the hours, for the employees time and personal lives. However, this location often cuts customers off before actual closing time (as early as ten minutes before on one trip) and is super rude about it. I was there recently, close to closing time because of life. After my experience, a man on cart duty in the parking lot said "Come earlier next time so you can get everything you need." I told him, "I run a group home for adults with mental illness, and in addition to that I have a separate 9 to 5**, and I'm a single mom-- so it's hard." (**which is actually 7:30-5:30, and an hour away, but 9 to 5 is just a common colloquialism) And he pretty much cut me off, threw his hands in front of himself, and real sarcastically said "Oh no, a 9 to 5! Say no more!" So leading up to that parking lot exchange-- I'm in the store about 20 minutes before closing and I am RUSHING around, so if anyone had seen me they would know that I had no intention of meandering and taking my sweet time. Eventually they come on the loud speakers and announce they're closing. I grab a loaf of bread and swing around to head down the aisle toward the back, where the eggs are. But instead I'm met with a security guard walking toward me. "You need to head to the front, we're closed." I said, "I just need eggs." He says again, "You need to go to the front-- we are closed." I pulled my phone out and showed him the time. 10:58PM (on an iPhone, which universally has the correct time, always.) I technically had two minutes left with which to go grab my final item. He just kept moving toward me. He got so close to me I was physically uncomfortable and honestly felt threatened into turning around. (And by the way he wasn't wearing a mask) I asked, "Are you serious? Honestly I just need to grab eggs, that's it" But he just got closer and closer until he was right up on me and I was forced to turn around and head toward the front of the store. The fact that I had been visibly hurrying, and technically had two minutes left to grab a single item, in a store that was not at all busy, and his only reaction was to bully me to the front is really unacceptable. If the situation were reversed, I easily would have allowed the customer to quickly go grab their item. If I were THAT worried, I would have offered to escort them to the eggs to ensure they didn't stop for anything else along the way there or back. It's not hard to provide decent customer service and make customers feel appreciated. I would have been SO thankful, apologizing and thanking him simultaneously the entire time-- and it would have stuck out to me as one of those moments where you're treated like more than a dollar sign. It doesn't take much at all to make a repeat customer for life. I spend SO MUCH MONEY in that store each month ... it's the only place we shop. But not anymore. I threw a bit of an audible fit and told them I'd rather start driving twenty minutes to HEB than ever give Kroger another penny. Again, it's not the biggest deal-- it's just the principle. I was walked up to the front like a criminal, with two minutes left, instead of being allowed to just run over and grab my eggs. A really simple gesture could have made all the difference in my experience, but this Kroger and it's employees would rather get out of the store at 11 on the dot than take an extra 30 seconds to make sure the customers who keep the lights on don't feel unappreciated and frankly, embarrassed. Being escorted to the front by a small guard with a complex was not how I wanted to end a long day full of mental health crises and paperwork before a mad dash to the store. Sheesh. And the condescension in the parking lot is was just icing on the cake. Seriously, if you want to be treated like a human being rather than a nuisance, skip the Kroger's in the Heights location and just head to HEB-- or even Walmart. Even they've been kinder to me than this joke of a store.

This place is absolutely insane. It's like THE grocery store in the Heights on so many levels. And I don't mean that as a compliment. Seriously, HEB, had you gotten the Ainbinder site for a Central Market you'd be printing money right now. Kroger SIGNATURE. Lipstick+pig= ?? Seriously, I love that they try to market themselves as better but really it's just a bigger Kroger. A la the Twitter generation, I'm going to try a stream of consciousness review: Saturday, need to cook tonight. WTF is up with no parking, forget this, bye. A little shopping early Sunday AM to avoid the crowds. Nice wine selection but the State of Texas says I should be worshipping Jesus right now so I can't purchase demon alcohol. Cool. they have a cold case with ready-to-go meals like Whole Foods. But that sandwich was old when the dinosaurs walked the earth. Paper plates. Check. Sparkling water...check for half, the shelves aren't stocked. Hmm...bath salts self-serve bar? Awesome. Ack, no Lavender. I'll get the Frankincense and Myrrh. Smelling like Jesus is respect in its own way. Off to Whole Foods. *ring ring* Hey Karen, you know that my SUV got smash-and-grabbed in the middle of Sunday afternoon in the crowded Kroger lot? !@$!@# Ack, sorry, glad it didn't happen to me!! :( Enough said.

I don't know why I keep coming back to this store. Every time I leave more annoyed then the last time. First off, the Starbucks in the store is poorly managed. I've been at all times of the day when they're busy and slow. It still takes forever to get anything. Once I waited at the counter for a couple minutes while two employees chit chatted and clearly ignored me. I turned around and walked off and THEN the employee asked if she could help me. Yesterday, I went to pick up a balloon order from the floral department. I had 8 balloons. Instead of giving you a nice receipt or all the price stickers in one place, the lady put a sticker on every single balloon. When I went to check out, there was only one lane opened to be checked out. Everything else was self check out. Since the attended check-out was about 5 deep, I tried to pull the stickers off the balloons one-by-one at the self check out. Probably a stupid thing to complain about, but I found it so off that they put stickers on something that was so clearly going to be given as a gift.

Sundays are super busy! I like this location because all the employees are so nice. I shop here a few times a week because I live nearby and like to pick up whatever produce/meat that I am craving that day. I've never bought anything from their prepared foods section but they have a lot of stuff in the case. The hubs likes their soups so I will pick that up sometimes. They have turkey and ham sliced fresh daily in an "on the go" case. I tend to grab that and not wait behind 5 people who are getting specific deli meats sliced. Not sure what else to say about the place because it is a typical grocery store. Oh, do not go on Monday mornings because most of their produce section is empty from all the shopping people do on Sundays.

This Kroger is gross. And maybe it's not their fault, it's always really crowded, but the one on Studemont gets just as crowded, but not as gross. I once dated a guy who insisted this was THE "hot Kroger" in Houston. If anything, I think it must be the asshole Kroger in Houston because people are so inconsiderate. I saw multiple instances of people just leaving items in random parts of the store. Don't want those ice cream cones? Just leave them in the magazine rack! Picked up too many Luna bars? Dump them on the yogurt shelves! Don't want your opened and partially eaten container of yogurt? The gum area of the checkout line is the perfect place to leave that! The parking lot is a whole other story. Drivers are SO annoyed with pedestrians and pedestrians are SO annoyed with drivers. It's a lose-lose situation. If you want to brave all that, the selection of food is good....but you can find that quality in MANY other Houston grocery stores. You have a Whole Foods and several other Krogers all not far from this not-hot Kroger.

Use to be loyal to Trader Joe's before I moved now I always go to this Kroger. Always clean neat organized. Tight parking for how big this store is. Very friendly employees. The deli and bakery not as friendly and they are so slow(I'm use to a faster NE pace). Love the selection of Simple Truth products!

Most Kroger stores remind me my childhood, thus promoting a bit of nostalgia, though justxaposed with expensive prices slapped onto low quality stuff. This specific store has shown me that the sky's the limit with a grocery store. The Murray's Cheese (a great boutique dairy and assorted condiments shop from New York) boasts everything from batch olives to artisan crackers. I won't speak too much into their produce and various goods... But the wine selection is pretty superb. I'm really thankful for this outpost of an iconic grocery store, and I never thought I'd say that my experience here was pleasant.