Kroger

Community Safety Concern at Kroger on Buffalo Speedway I want to share an experience at the Buffalo Speedway Kroger that left me very unsettled, in hopes it raises awareness and encourages improvements. During a recent visit, I was unexpectedly approached and hugged from behind by a man I did not know. Despite telling him to stop, he continued, and I later saw him bothering another customer. This all happened in plain sight of staff, which was especially concerning to me as a senior. The self-checkout cashier and customer service employee acted quickly to raise the alarm, but the response from management was delayed; actually I went up to him after being called 3 times by his staff. While I understand stores are busy and managers have many demands, customer safety should always come first. What worries me most is that after being asked to leave, this individual was still able to follow other shoppers into the parking lot. That makes me wonder how secure customers really are at this location. I’ve tried reaching out to Kroger leadership for reassurance and follow-up but haven’t yet received a reply. My hope is simply that this situation prompts better security protocols so that everyone—especially seniors and families—can feel safe shopping here. District Managers will not return my phone call—SHAMEFUL

Check the prices! They have a big display advertising spindrift soda buy one get one free. I did not get one free. I was told after I checked out that the sign had expired. Here I am waiting in line at customer service to fix their mistake. Well, at least the wait gave me time to fill out a review.

The employees are really nice. However, they need to do a better job on their e-coupons they advertise products at a certain price and it's not made clear what needs to be clipped with an e-coupon and I'm jumping through too many hoops with damned e-coupons If you're advertising it for $1 I want it for $1. I don't want to have to wonder if I'm getting everything at the proper pricing. At this location more than any other one It's not clear. Use the orange color thing to show me like other facilities, don't have it in small print.

I went to kroger today and tried to buy some pork rib. I usually don't buy it from Kroger, more often from heb, central market or whole food. When I picked the right one and asked the female employee to cut it. She told me no and then walked away. I never experience this before and I felt this is so rude. She even didn't give me any explanation even I know it may be because of kroger policy or whatever. She should never reply like that to a customer. We then continued our shopping in heb where we bought much more what we need compared to kroger. There were so many people in heb then kroger. The product in heb is cheaper and with more selections. No wonder kroger is closing its shops nationwide. The service and the product price make a big difference when comparing to other competitors.

The current “improvements” occurring at the Kroger store on Buffalo Speedway reveals how little the customer matters. When store changes are being made why not think about how confusing it is to the shopper. A simple guide of where to find your familiar items in new places would help.

We hosted a family reunion recently in Houston Texas. We purchased sandwich platters and other foods for one of our family events from Kroger on Buffalo Speedway. The food platter presentations were very appealing and the food was delicious. They all were helpful in the success of an enjoyable event.

This is a nice Kroger. I just seems more upscale most likely because of the location. They have a huge selection of floral, fresh fruits and produce. There is ample parking. You can also walk around to other shops in this area. This plaza has so much to offer! Follow my Instagram: nancyuche_ for more nice photos.

I was paying for my milk and I overheard an argument between a black gentleman and a Spanish gentleman. The young clerk that work for Kroger's was being rude at first and the customer went off. Over heard him tell the customer u better pay for that. Seems like the gentleman just wanted to scan that item last. As a cashier at a company you should not be arguing with a customers. It went on for 20 mins. seems like his co workers did not even try to stop him from going back and forth with the guy. I will be shopping at Heb, felt uneasy witnessing that.

I like this store and the pharmacy people are very helpful. I often go here in the morning. They lock most of the doors and put chains in front of most checkout aisles so one cannot go through. If there was a fire, it may be difficult to exit at the far north corner of the store - how does the fire dept approve of this?

I usually stick to grocery pickup, but this was my first time actually going inside this Kroger location. For it to be a Saturday, I was pleasantly surprised that it wasn't overly busy and the shelves were well stocked. What really stood out to me, beyond the standard grocery run, was the cashier. I believe his name was Alex. He was incredibly fast despite the growing checkout lines. If you've ever shopped at Kroger, you know it can be tough to follow the final price on items while checking out. Alex took the time to explain exactly where the discounts were applied, and when one coupon didn't work, he didn't get annoyed or brush it off, he read the terms and overrode it. It was a simple transaction, but Alex's patience and attention to detail reminded me why in-person grocery shopping, especially at this location, is sometimes worth choosing over pickup.

Bought some of awesome, very delicious Beef Bacon, Spicy Queso Chicken Chips and Fruit Punch Zero here this week since they can be very addictive and healthier than most store-bought snacks too. I'm so glad they sell them here. Beef bacon is especially very rare to find.

Really terrible shopping....... I hate their digital coupons and buy 4 get 5 deals. Really bad experiences at this location.

there's not much of a selection though the store is pretty big. barely any fresh juices available. the cut fruit was also not very fresh.

Roaches by the self check out machines homeless people sleeping outside and too many people asking for money

I have been coming to this location for years. Everyone is always so nice and helpful. I make floral arrangements and the floral department always make sure I receive the freshest flowers. There is plenty of parking at this location as well.

I had a frustrating experience at the Kroger store 334 located at 6200 Highway 6 in Missouri City, Texas 77459. I went in to purchase a brand of makeup that I saw on sale online in Kroger's. When I found the product in the store, the sale price was clearly displayed. However, at checkout, it rang up at full price. I mentioned this to an employee at the register, and he told me to take a picture of the sale price and bring it to customer service, which I did. However, when I showed the picture to the customer service representative, Marion, she insisted on going to check the price in the aisle herself, as if my picture wasn't enough proof. I told her, "I have a picture of the product right here--you can clearly see it's on sale." That's when her coworker, Yolanda, chimed in and told her, "If you feel more comfortable, go check," which made me feel like they didn't trust me, as if I was trying to get away with something. At that point, I was upset. It was a small price difference, yet they treated me like I was being dishonest. I asked them to just return the item, but then I decided to call a manager. When Matthew, the manager, arrived, I showed him the picture and explained the situation. Instead of offering a resolution, he said, "We always have to check because you might have taken a picture somewhere else." He followed up with, "I'm not saying you're lying, but that's our policy." At no point did anyone apologize for the inconvenience or acknowledge how frustrating this experience was. To make matters worse, as I was leaving, Yolanda sarcastically said, "Have a blessed day," which felt intentionally rude given the situation. What they fail to realize is that if customers stop coming to the store, Kroger will go out of business--and so will their jobs. But I guess that doesn't matter to some of the rude unprofessional workers. This experience showed me that Kroger's customer service training needs serious improvement. It felt like they were more focused on accusing me of switching prices than actually verifying the proof I provided with my photo. To make matters worse, no one ever offered to resolve the issue or honor the sale price. It no longer feels like customer service matters--it's more about the employees and how they choose to treat people. That experience made it clear that Kroger will not be getting my business again. If this is how they handle simple issues, it's no wonder stores are closing.

I came to this Kroger near West University Place area because I have to make a connecting route from The Heights to Micro Center. It made sense on the map. I remember I came here before, but not doing my weekly grocery shopping. Employees are not as knowledgeable as other stores. Produce prices are not matching with the advertisement. For example, lettuce was $0.89 on the ad. But cashier ring up $1.38, so did the shelves. So, I asked cashier. He didn't know. So, he gave a lame answer, "it must be different item". This was just many things got higher prices. I spotted a moldy cheese on clearance. Not sure I want to buy any cheese at all. So, disgusting. I used wide angle lens to shoot the produce section because it looks empty and not fully stocked. The rest of store is fully stocked. This store is huge. There are lots of merchandise. It was pleasant to shop here, except produce. I hope there is a farmers' market nearby.

I bought a rotisserie chicken for $7.99 and found a live fly dancing around in it. Bottom line a live fly in the food is a sign of filth and uncleanliness. I spoke to the store and they wanted to give me another of their filthy chickens, which I did not want after the filth of the first one. I asked to speak to a manager, and spoke to Josie. She finally agreed to give me my $7.99 back. I went by the store tonight and they wanted to give me a gift card. I did not gave the card with me I used and so they could not give me credit. I wanted $7.99 cash. Bottom line. They sold me a fly with a chicken around it and could not make good on their promise to give me the cash back. It was only $7.99, is it worth losing a loyal customer? Just know this Kroger is unkept and filthy if they have giant flies packaged in the chicken.

This Kroger is a great, standard-issue grocery store. Everything is usually stocked including seasonal items. The staff is always cordial. I have heard one lady who stocks the seasonal aisle (wears glasses) is incredibly rude to customers sometimes, but I have never personally had an experience with her. Otherwise, all my experiences with my boyfriend here are great. The pharmacist at the pharmacy is also awesome. Would recommend!

I ordered curbside because I'm sick and didn't want to go in and have everyone look at me crazy. Never did I think Kroger would actually have the audacity to send expired food on my order. So if you're looking for a place to order curbside, skip this location. Pictures for reference.

Not to be confused with Kruger (where you get killed if you fall asleep), Kringer (where they keep saying really awkward inappropriate things to you during check out), or Ogre (aka the President). We shop here literally almost all the time literally, literally, so I literally can't be so mad about it because after all literally it is one of the places that we rely on literally, and by the way, have you read the word literally lately? And the fact that is 24 hours when almost nowhere else is makes a huge difference to us, and I'll come here at 1 or 2 or 3 in the morning and get my chicken for the next week - but therein lies the problem, because a lot of times the chicken will be old or expired and it really drives me crazy. The dates on it will range anywhere from 10 days out to much more commonly one or two days out, and it will be bad by the time you get it in your fridge at home. Or the cats will rip it out of the bag and eat it but that's not Kroger's fault. Still, let's blame them anyway. Some of their other products are good, but they can be high in price as well. I do manage to get my mustard (Colman's English) cheaper than expected here, and some good fruit and veg here - but it depends on the night. Then other times they will only have a couple of registers (self serve) open and they will be problematic, glitchy, and it will be time-consuming. Some employees will ring you up themselves, others ignore you and send bad vibes. But I have to give them a good rating because they are open so late and because it is a good resource for me. In other news, Roger Federer said he was conceived inside this store. I was like "K Roger, whatever."

It's a grocery store and a very nice one at that. So much fresh produce when you walk in and the bakery products were the best.

Love this store and the staff is always friendly, but the bathrooms are always so gross and never clean.

I had my order cancelled and I didn't know why. Called and it was because some items weren't available. It should be my decision if I want to cancel the order. And also I have been receiving some really small pound cakes. I don't know what they are doing. Please get it right.

It is concerning that there is only one staff member managing the financial center, particularly when there is a lengthy queue. In my opinion, it is poor customer service not to provide assistance to employees when it is evident that they require it. It appears that customer satisfaction is not a priority, and it is assumed that customers will patiently wait regardless of the circumstances.

I stopped here to get some coffee (I need it before a run) and my friend needed to pick up a few things. This was a really nice store (relative to my experience at New York City grocery stores). The store was clean and aisles were wide. There was so much stock on the shelves! It was really a paradise for me. I used the self checkout so can't comment on friendliness of staff, but I found what I needed and was in and out super quick. I'm a fan.

Thank you so much for making this beautiful cake for my mother's 70th birthday! I added the cake topper and other decorations. The cake turned out exactly how I wanted it to look and it tasted delicious! Thank you to the bakery department! 8-26-23

Great experience. I actually lost my wallet, and returned to the store to ask management if someone turned a wallet in. Store manager was so accommodating. Security was nice as well. Turns out I dropped it in the parking lot and it was still there when I got there. Miracle. So grateful.

Curbside Is Awesome but the Kroger App is a Huge Disappointment!!! On line clipped coupons are never subtracted from my online orders, and I've made sure they were clipped!! Corporate needs to correct this. Watch your totals.

This is one of the cleanest and well stocked Kroger's in Houston. Out of all the years I've been to this Kroger I've only had 1 negative experience. Produce selection: 4 When compared to others Kroger's this location has a decent sized produce selection even though it isn't as large as HEB's. Everything always looks fresh and you'll always find what you need if you're just looking for the basics. Packaged food selection: 5 What they lack in the produce department they make up for in the packaged food department! They have a wide variety of packaged food that you wouldn't find anywhere else and they are always on top of the food trend. For example, this spring they were the first location in Houston to have Oreo eggs and they had green tea dark chocolate! You'll always be able to find what you want here and maybe even something new! Service: 4.5 What I love about the workers is that most of them are extremely friendly and make you want to come back. One time, I was looking for an item because I really wanted to try it. Even though I told them it wasn't important they called in other employees and helped me searched every section to try to find that item. I have had one bad experience here which was when a cashier gave me an attitude for asking a question about the gift cards and then didn't scan my Kroger's card before ringing up my purchase. Which lost me 120 points. However, those employees are few and far between and most of the employees are sweet and helpful. Tips: For the floral department, they have a clearance section which is hidden away in the back! The flowers are marked down by more then 50% sometimes but they are still beautiful even if they aren't perfect. Also, if you don't like the wrapping they will re wrap it for you free of charge!

I don't usually review grocery stores, but I make an exception when they blow me away! This signature Kroger was like walking into a Whole Foods but with Kroger prices! Inside is very clean and they have free samples everywhere. I was amazed to find a bulk section that sells dark chocolate covered everything for $8/lb. chocolate covered espresso beans? Pecans? All the same price and they were delicious. Their small shelves for grab and go donuts actually had Bavarian pretzels available for 0.99 cents. I mean these are the pretzels you find a the mall for $4. As I passed by the seafood aisle, they had pre-made frozen seafood for sampling. It tasted like it was from a restaurant, so I promptly bought some to cook later. To sum it up, check this Kroger out, if you are in the neighborhood. Maybe I have ghetto grocery stores in my part of town, which is why I was easily impressed, but as Arnold would say, "I'll be back."

Terrible quality control on curbside. Rotten blueberries. Paid for large watermelon and got less than half of the size purchased. Etc.

Notice No fresh fruit. It's the lead display and has no grapes or cantaloupe. Nor bell pepper It's odd that they should continue the display We asked a worker and they said they'll get grapes tomorrow. Hmm

Patrick that works at the 528 Kroger in Webster Tx for self checkout was rude and he needs to be nicer to old people who don't understand or are having trouble with the machines

It's one week post Hurricane Harvey. All the local free standing Starbucks all closed. This is a nice clean Kroger. There is a cool upstairs indoor "patio". They open at 6:00 and the Starbucks is making all your favorite drinks. I had a good double espresso. Staff is friendly and helpful.

I have always shopped at Krogers they say their fruit is always very fresh and it is true ,but it's tasteless because it's to green and i like my fruit to be tasty ,so my fruit i will buy at another store.

Okay this review is for the Kroger clicklist that they have at this location on Buffalo Speedway now I've come to the store plenty of times I actually like the store but for the past few times I've used clicklist and I've use clicklist on a regular basis they have been extremely slow. In the past when I arrive I will have my groceries in 10 or less 5 min if I am the only person in line. I don't know whats going on but it needs to be re evaluated. I am giving 3 stars for the click list service.

PROS - They now have Planters Cheez Balls on shelves! As of this writing, they are $1.99 with card for the 2.75 oz canister. - They often have great sale prices and closeout deals including on organics/non-gmo products. - They have a few clearance sections scattered throughout the store including bakery and (hidden in the back of the floral department displays) a clearance floral section. - Lines tend to move fast (especially the self-check lanes). - They also have an impressive array of organic and nonGMO products (second only to Whole Foods) which is a huge plus. - Simple Truth Organics are guaranteed. Don't like them? Return them at the Courtesy Booth for a full refund (even if you only have the packaging left). CONS - Refrigerated/Frozen stocking methods: Last week, I saw 8-10 baskets full of frozen/refrigerated items (almost the entire length of the back refrigeration aisle) just sitting in a line down the middle of the aisle at room temperature. There was only one person who was leisurely stocking the area while these items slowly fell below optimum temperature. Not good. - Their store branded (Simple Truth) organics are VERY hit or miss. While most are pretty middle of the lane or pretty hard to not get right such as Organic Milk, below are some standouts. -- Simple Truth Organic shredded Mexican Blend cheese Excellent! The best such blend I've ever tried (organic or not). -- Simple Truth Organic Yellow Taco Shells: Typically I purchase Whole Foods' Organic shells but decided to give these a try. BIG MISTAKE. Not only did they taste stale, but there's no way to re-close the box once you open it. --- Simple Truth Organic White Cheddar Mac & Cheese: I typically buy Annie's but decided to give Simple Truth Organic brand a try. BIG MISTAKE! When I opened the box, I was absolutely STUNNED. There was hardly any macaroni in the box. I was in utter disbelief but cooked it anyway. Checking the box, it states that there are about 2.5 servings at about 1 cup per serving prepared. Once it cooked, I put the noodles in my 2 cup glass measuring cup only to find that there was barely 1.5 cups in the entire box! That's significantly less product then claimed. --- Simple Truth Organic Honey BBQ Sauce It was super watery and bland. It should be renamed a glaze.

I live in New York City. it was my first time for grocery shopping from that store. Looks like everything well organized aisles and cleaned. we would be able to find everything very easily what we looked for. I did not spent for a long time and we used self check out. their self checkout register looks like not complicated at all. Hopefully if I come back to Houston, I will go there again if I need something else. Thank you Kroger see you until next time

My go to grocery store if l don't want to fight the chaos at HEB. The sales are worth it and l prefer the service here.

This Kroger is so convenient to stop by after church Sundays! You might be interested in knowing that they ALWAYS have a wine tasting station setup on Sundays. Makes shopping a little less stressful :P Items are always stacked and stocked neatly in this store as well. For those picking up dinner, the Delicatessen has a lot of variety. From sushi to chicken, to a salad bar, you'd be hard pressed not to find something to satisfy your tastebuds. I have noticed that the prices on some items are higher at this Kroger (location location location), but at the same token, convenience trumps price sometimes. Kroger seems to me be less hectic than the HEB across the way too (or maybe from my direction it's easier to get to). In any case, I find myself shopping here quite often.

Every time I come to this store it's well stocked, clean and friendly employees! They have a nice selection of plants and flowers. Really like this Kroger's!

I noticed you started charging a convenience fee of 60¢ for cash back at the register. Here's a Halloween BOO to that. Y'all must feel pretty secure that you've got the Houston market locked. What an annoying little thing to have pop-up. It's petty. You have no expenses related to it so it's pure profit. Something Uber would do. I know it's only 60¢, but here's my question:. When I pay you in cash, can I now expect a fee credited to my bill. Please advise.

This cute little pineapple I find just absolutely adorable! It was like a little bigger then my hand cute for kids. Kroger in my opinion is a much better grocery store then rest of them I love there quality of fruits and honestly anything your looking for you'll find there. There flower department is also very nice!! Sometimes it gets a little busy and difficult with parking but good things come to those who wait right.

Customer Service representative, Bill U., is exceptional. He is knowledgeable and proficient. He "multi tasks" with ease and efficiency. 5 stars.

Bill took me out of a line where I was next and sent me to self check out because it's faster the girl will check you out. Not only did that not happen, I waited 12 minutes for her to clear a mistake on my register. I had time to walk back to Bill and said I didn't appreciate what he did. His response? It is what it is! I returned to self checkout and my register was finally corrected minutes later. I remarked to the lady that they need to get her some help. Her response? It is what it is. What customer service! HEB across the street is looking better every day.

I do love HEB most of the time. However, these past couple of years I have been earning a lot of Kroger loyalty and points. They not only give me discounts on gas, but send me customer exclusive coupons. These coupons often times are straight up free items with no purchase necessary. So they have earned my patronage. I usually just stick to the locations near my house, but this one is by far the biggest and cleanest of all Krogers. It is open 24/7 and seems like it is never really busy, as opposed to the HEB across the street which is a mad house.

This is my favorite "filler" store (where I go for al my supplies after Whole Foods/Trader Joe's). The best thing is they have all my kitty supplies at reasonable prices. Most importantly, I sometimes have to go a bit late in the evenings and I always feel safe to park and shop. Some other things I like about this store: - Great salad bar - Customer service is quick and friendly for stamps, etc. - Self-check out is easy and efficient with paper and plastic bags - Great cheese shop - Nice gift card and greeting/note card selections - Love the wine selection, can always find some great choices and sale items at a good value - Love that they mail coupons customized to what you usually buy

This place is awful. Their shelves are seldom stocked even with their own mediocre selection. And they just refuse to stock some very normal items (no Windex or Pinesol...ever! Like they refuse to carry basic products). Went for fresh basil today (none) and some half and half (which they have half and half the time). I'm not going at 2am. I'm going at 5pm on a weekday or noon on the weekends. I just don't get what their problem is doing the basics of their job. They were also out of paper bags tonight. The entire store. And I grabbed a hand cart during COVID and got goo all over my hand when they are supposed to be disinfecting all the handles of incoming carts. PS. 2 employees were just hanging out in the cart area. If it weren't the most convenient location to where I live and the only place close by with water jug refilling, I would never step foot in here again.

This kroger has a wonderful deli and 2nd floor dining area. They have most of what I need although I feel HEB has more of my healthy items like bags of flax seeds and essential oils but that's across the street if I have to swap stores for the day. I frequent Kroger more because there is less traffic to battle with in and out.

Curbside service is great here Buffalo and Westpark. All the people have been extremely helpful and courteous.Saturday Darnell won the prize he was over the top great!!!

Ok, best 24 Hr Grocery Store! Plus -fresh produce -deli section - you can tap on an order and return in 15min -fresh orchids -plenty of cashiers (vs. one on West Gray) -best great value cupcakes -get their Kroger card for savings Areas of improvement -meat selection - ie. ribeye cuts thin and pricey -improve quality/taste of take away deli prepared food

I really do like this Kroger. I usually go to the Med Center location, but my new place is in between the two. This one is really nice. I got to get used to the set up though. It's a little different than the other location, which is fine. The parking lot is pretty big. You might have to walk far at times, but there is always parking available It's a pretty big store and the wine selection is actually very good. They also carry a good amount of organic foods as well. This is definitely going to be my new regular grocery store.

Absolutely no cart corrals. Carts are dumped all over the lot rolling into people's cars withvonly one worker running around trying to catch them. Get it together, Kroger!

They are getting as rude as heb. Went earlier every empty parking spot ad Kroger shopping carts in it told manager that was walking around( doing nothing) he was calling I witnessed employee looking at his phone while watching behind himself and walking away from front looking for a place to hide.

I love this store! They always have what you need and quite a bit of what you didn't know you needed. Employees are helpful and kind! I love the flower section and the people there are very helpful and creative. The deli lady Shirley is really helpful and funny, as is Sarah the bakery lady. Sarah makes the best cakes!

This by far is one of my favorite Krogers I been to. There is so much going on at this Kroger. There were employees greeting customers, they were handing out samples, and they were staying busy. This Kroger is probably one of the most organized and cleanest I have been to. I subscribed to the weekly special on my email, and I always receive great coupons and special that they are having. One thing I liked a lot is that all the lanes were occupied and were on. You know when you go to another grocery store and just two or three lanes are open I hate that. There were no lines, everything went fast. This is a great place to get all your grocery needs. Loved it!