Kroger

This has been my go-to place for groceries for about a year. Today, they impressed me. As I stepped in, I saw Valentine’s balloons decorating the store everywhere. Thank you—this was a really great shopping experience. I have never had any problems with the staff here. They are always nice and supportive. The manager must be doing a great job to have such wonderful staff who are always smiling and helpful, especially in the checkout area.

Purchased some hamburger meat on Saturday. I decided to cook some spaghetti, so I took the meat out the freezer, it thawed and let me tell you I couldn't even stand the rotten smell. It was already 7.99 but to not be able to cook nor eat it. At this point I will be keeping my receipts. They are super super high a green pepper for .98 cents is crazy. Kroger is now like going to the corner store, you pay extremely high prices for spoil meat. One time I went here and a dead fry was on the shrimp, the guy in the deli grab a hand full and toss it out. Be careful what store you shop at. I will never shop at any Kroger going forward. Seasoning salt 5.89..lol

I bought rose bunches, pink one was fine the next day and the orange bunch petals just started to dry and turn brown the next day. I called the store manager and he said they are expected to last for a day or two. And he is RUDE. No wonder they have so many 1 start reviews. The store managers don’t care about customers anymore. This store will go down soon if they don’t change their attitude or service to customers. We have Whole Foods near by. Don’t need Kroger

Generally the store is clean and well organised. But customer service is really bad. Especially in their guest service area most of the time there will be just one staff and queue of more than 10 customers. Be ready to spend at least 30-45 minutes even for a simple service.

Although busy, we thank the team for a clean store, kindness, help, and professionalism during our visit. Thank you for your team's patience during the busy Thanksgiving Day Eve where there were a decent lot of people. May peace be upon you and your loved ones this festive season.

6:30 and there is 2 self checkout closes at the time your costumers most need.

Good place to buy groceries. Look for coupons or deals on the app. Selection of beef and chicken are better than other places. Reasonable prices; but seem to be increasing across the society these days. Large parking lot. Watch out for distracted drivers of other stores. Gasoline is Better quality than most other pumps by the street. Self checkout is slow. Should employ more workers and check out customers faster.

We love this Kroger location. Their produce is always fresh, and they have a good selection in their meat section. Sometimes they even have great deals on steaks! It’s usually busy though, so we make it a point to go there during the week.

I gave this store a lone star review a couple of years ago for a variety of reasons. But, wait, I have good news. At least for this visit. I visited the Las Colinas Kroger store mid morning to pick up a few products, including capers for a special breakfast: bagel and lox. We couldn't find capers in the pickle area. No, it's not the end of the world, but it would be a tasty touch. I asked a young lady dressed like an employee if she worked for the store. She said, "Actually, I'm in pharmacy, but happy to help." She walked me to the customer service area, got the location information, and took me to where I could find the product. Her name is Courtney. She's impressive because she went the extra step literally. This doesn't erase any bad experiences you and I may have had with this store, but it's nice to share something positive. I hope management will recognize her in some way. And with H-E-B just announcing their new Las Colinas store, they have new competition ahead -- and would benefit from team members like Courtney.

Cashiers are extremely lazy. All other departments are wonderful. Was there today at 12pm checking out on lane 3 and she didn't even try to bag one thing. So I didn't pay until my husband bagged all the stuff.

I AM DONE !!! Have been shopping at this location for seven years now and I am DONE. We always shop on Sunday morning early and in the past there was always one checkout lane open. Bern used to work Sunday mornings and was so nice and always above and beyond. Since she is not there anymore the checkout lane is spotty and I am not going to self-checkout a weeks worth of groceries at that tiny little station with the machine constantly accusing me of stealing when I am not there is just no room to put anything. We had the help is on the way lady come at least five times. to review the security footage. WTF KROGERS I spend thousands of dollars a year at this location. Krogers, you are giving up a long time customer because you will not schedule two checkers on Sunday morning in case one calls in sick.

All their isles had shelves stocked with a great varieties of almost every product imaginable. Loved this location! Store was clean, employees helpful and a good value. Visited several times during my stay.

Although busy, we thank the team for a clean store, kindness, help, and professionalism during our visit. Thank you for your team's patience during the busy Thanksgiving Day Eve where there were a decent lot of people. May peace be upon you and your loved ones this festive season.

Please rid those Sales vultures in the store!!! We started getting used to dodging the First Convenience bank sales chicks and now we ALSO have to dodge the Spectrum sales reps. They DEFINITELY HATE the word No!! I'm not shopping for a car, just my essentials.... My husband and I have been shopping here for over 10 yrs. There's a few employees that have been working there that long who make it a point to speak to us when they see us. Too bad this location has been going down over the past few years like the others. The produce is rarely ever fresh like they claim it is in the commercials. The past couple months, I've been having to make a 2nd trip elsewhere just for some fresh produce.

This location needs more reliable workers. My grocery pick up order is NEVER ready at its scheduled time and it's very frustrating. I can always expect to receive a call stating they only have two people working and my order will be ready hours later or the next day. The few times that my order has been ready on time, they are usually out of a few of the items I need. My order has only been 100% in stock and accurate at this location one time.

What ever you do, do not use grocery pick-up from this location. Always late, always leaving out items. It's shocking how unorganized this service is. Jack is awesome, he needs some competent help cause this is a nightmare.

The business is good but at night they are absolutely NASTY with their attitude was in the process of checking out a $160 purchase when their register wouldn't accept my rewards number.. I asked for help and the guy basically shrugged me off as there's a long line behind me. I ultimately walked out with nothing bought and am more likely to drive the extra 15 minutes now to WinCo just to avoid the unpleasant workers

Quick checkout typically I wish the stated prices were what rings up at the register. You have to watch it

Carlotta was one of the nicest cashiers you could meet, and with good taste in beer, to boot!

If I could give ZERO stars, I would! This Kroger has the WORST customer service I've ever experienced! Their staff are not polite or efficient, but rather rude and completely miss the mark. I'm originally from Houston and waiting for the HEBs to open up so Dallas Krogers can learn a thing or two about treating customers right. When I've done curbside pickup with HEB and they don't have an item, they would call and get things straightened out and even ask what I'd like done instead. But here, they say it on the app and you can't even select an option and then just give you a paper and say it wasn't there. And LOOK how she put my eggs in the car. Like REALLY?! Disgrace!

extremely rude at the customer service desk, The lady at the customer service is extremely rude and doesn't have a pleasant demeanor, When asked for a shopping bag she saI'd "can't you see I am working on something and you can't wait"" is not OK, I do not write reviews good or bad but I was extremely disappointed and offended by the comments, I will not recommend this store at all. I hope this branch manager will role up selves and takes the reviews seriously and train its staff properly,

OMG where to start. The cashier last Friday was extremely rude. Things are a mess and they have way expired items in the dairy section. It's a mess. It's a very large store and one half (the produce and wine side) is nice and clean and the other half is a disaster it's almost like a dollar store, disorganized and dirty. Employees are rude and ignore you when you ask questions. I hate the self checkout, their machines don't work well half the time, they only give you like 2 seconds to bag your things a lot of times it goes "PLEASE PLACE ITEM IN THE BAG" when you have already put it there and it makes me feel like they are watching me to see if I'm stealing anything. so I try to always get in a cashier lane but those are slow and the cashiers are rude. And the restrooms are DISGUSTING. Its too bad Target doesn't carry as many things but I'll try to do as much of my shopping at Target where the employees are nice and useful and avoid this Kroger from now on.

I miss my old supermarket! Change always happens and nothing bigger than knowing your favorite supermarket does not exist in the state you're in. So they have Kroger and I find the prices here are WAY TOO HIGH! This make me miss my old supermarket, Publix . The cleanliness is not the same, the food prices on everything makes me want to shop elsewhere like Target or Costco. They do have a few positive spotlights but they aren't the supermarket of my choice. Even the pharmacy operates differently. They aren't as fast and efficient as my old place. It you need something in a hurry, this place will do but expect to pay a lot for food of any kind.

Perhaps this is more indicative of where we are headed as a country instead of just specific to this particular Kroger, so I won't take any points away for the empty shelves in these recent photos. I'll only mention it's alarming since unless something changes, it seems like the worse is yet to come. I cannot even fathom being a parent with a child that relies on baby formula and not being able to find it. Seeing that shelf totally empty each visit is sad to me and I don't even need formula for my family. The 3-star review is for "everything else". The largest issue I have with this Kroger is the checkout process. Literally every time I go there, at least one product rings up wrong or a coupon doesn't work for some inexplicable reason. And don't roll your eyes at me when I complain, even if it's "only" 80 cents. If I chose a product based on the sale price, even if it were 10 cents wrong I am going to point it out. My assumption is if you get enough of us complaining over 80 cent errors maybe you'll get your act together and be more accurate in the future. I also don't appreciate when I OFTEN see other customers at this specific location reach up and over the seafood counter glass to point at what they want and your seafood workers say nothing about it. The glass is there for a reason, I don't want some hairy-a$$ arm hanging over the fish that I'm about to buy!!!

Pretty bad experience here last Friday around 9:15 pm. There were a lot of people in the store, they closed the self-checkout lanes and checking out was extremely slow. I was looking for some specific items and every employee I asked was unhelpful, and they were out of a couple of things or the shelves were such a mess that I couldn't find them. But the worst was the cashier...I made a little joke about the lines, and she almost bit my head off...telling me that customers expect too much (like not standing in line for 25 minutes on a Friday evening, maybe?), that they can't hire more people and that she's tired of customers complaining. As soon as I paid she turned off her light and left my stuff for me to bag. Funny, the Target a couple hundred yards north doesn't seem to have those issues. The employees there are actually helpful and nice! Checking out during the evening can also be a bit slow there, but overall it's a much better experience. Hell, even the Wal-Mart seems to be better stocked and have better service. The great thing about this Kroger is that there are many better, friendlier options nearby. Next time I'll go to Sprouts, Whole Foods, Target, Wal-mart, or drive a bit to the Tom Thumb by the Four Seasons. But I'm not coming to this Kroger again.

Not sure about the walk in part at this location but the kid filling my instacart order was great! Placed an order and was here with the hour. He messaged about replacements right away and very responsive. Will use again. Thank you kelvin!

As far as appearances go, one of the nicer grocery stores in Irving. Unfortunately, it's a pretty inefficient one. On almost every visit I have had to wait 5+ minutes in the checkout line because the cashiers and baggers are just not productive here. For the most part it's your regular old reliable Kroger. They recently added this new section of pre-frozen, pre-cooked self-serve dinners that you scoop by the pound into little tubs. They selection of these types of meals is really tasty and fairly affordable.

I am basing this on the cheese counter - on sale cheeses are BONKERS good deals. (yeah, sure, they are coming up on their "sell by" date - but cheese IS AGED!! so who cares as long as you eat it within a few weeks of purchase). Things that cost $20 normally are massively marked down.

I'm giving two stars because they have great produce. That is really the only reason I go to this store. It is FILTHY! The lines are always fairly lengthy and sadly, the customer service ranks lowest of any grocery store. Last visit, the self-checkout machine was disgusting. the attendant was present, but she was busy dancing around and playing with her co-worker. She had the time to clean the machines, but I guess she felt the urge to dance instead! Go girl! The self checkouts are notorious for calling for attendants so come with your patience. The filth that is in this store is unacceptable. I'll pay a little extra and go to Whole Foods just down the street.

What a disappointing experience. I often need money orders for random amounts due to my job. I stopped at this location and waited in line at the money center. I needed a money order for .40 which is a small amount. I was told that the minimum was $1, which I agreed to, and then the employee at the next register said it was more than that and needed to be over a dollar. They called the manager, who took a while to call back. I told the employee I was okay with purchasing a $1.40 money order and paying the fee. The manager called back and said it was a $10 minimum. I have NEVER heard of a policy such as this and have gone to other stores without issue. I asked if this was a Kroger policy and was told it was the manager's discretion. How incredibly unkind of the manager to refuse the sale. It wouldn't matter if the money order were a penny or $10; they would have received the same amount for the money order. I went down the street to the post office, where they were okay with selling me a .40 money order. I have never heard of minimums being placed on money orders, and the staff and management were just being difficult. It would not have affected them just to be kind and sell the money order, whether it was 40 cents or $1.40. This is no way to treat customers and is a significant turn-off to wanting to return. Inconveniencing your customers is a great way to turn them away from your store. Do better.

Kroger! What the heck happened to you?? I was a fan of this Kroger until the past year. Sadly, there are few options in this area for grocery shopping at a reasonable price. Plus, the location is very convenient and I love getting nice discounts at their gas station. But dang, they are in need of serious help! This Kroger has turned into an expensive Aldi. Why on earth do they not employ more people to bag the groceries and to fetch grocery carts? It is not uncommon at all now that we have to bag our own purchases. I am not above this at all, but it is very difficult to keep an eye on prices that ring up as they are being scanned. At least half the time, something rings up incorrectly. I have now just selected a grocery cart in the parking lot because most of the time, the only carts in the store are those that are broken or frustratingly stuck to another. A few days ago during my shopping trip, there were LONG lines of customers at the registers with only four employees working. Oh, and one employee to assist at the self-check section, so several of those registers were closed. No managers were visible. NONE. I felt really sorry for those employees who were working their behinds off and trying to keep up with the mounting customers. Come on, Kroger. This is one of your most profitable stores. You can definitely afford to employ more people!

This is our "go to" grocery store during our weekend getaways since it's right down the road from our usual hotel. I do like grocery stores that offer sales. I love saving $. Kroger requires you to have a loyalty card but you can easily pick one up if you don't already have one... otherwise you'll be paying full price for sale items. I'm not 100% used to the set up of this store so I always end up forgetting something and having to trek back to the other side of the store. Personally I feel like the set up is a bit odd... doesn't seem to flow well but hey, that's just me. I do like the self checkouts, especially when I don't have a ton of groceries. Makes checking out super quick. Employees always seem friendly.

I've been a Kroger customer for 20 years but that's about to change. Today after work there was ONE employee assisting about 15 self-checkouts. I waited probably 15 minutes just to get them to clear a screen (which happens all the time I don't know why) and lots of other people needed their screens cleared too. What a great way to lose customers, I'm moving my business to Tom Thumb.

Customer service at this Kroger is just terrible. Don't even try to go to the customer service desk. There is always 10+ people in line and one person working.

I would give this store 0 stars but I had to select 1. Was shopping at this Kroger and went buy quinoa when I came across a pleasant surprise. There was literal human feces (poop) on the shelving and between the bags of quinoa that was making them stick together. The smell was atrocious and the manager had nothing to say for it. Do not shop here. Below is the picture of the feces (poop) on the shelving. The manager took the bags away so I was unable to take a picture of that. It was a disgusting mess the picture does not do it justice. The smell over took the aisle.

Awful experience. With a cart of almost $300 in groceries, I was not expecting to have to bag them myself. After a discussion with the cashier, the option was for her to help bag the items or I would be leaving them all there, period. I refuse to bag groceries when I am not getting a W2 from Kroger. Do better !

This Kroger needs to do better. I go here because the prices are good and they reliably carry major brands. Overall, the experience is terrible. My two main complaints are: - There are never enough carts, no matter when I go. Also, the carts that are there always have one wonky wheel which makes navigating the cart very difficult. - I don't know why they have so many check-out lanes when they are never more than 40% utilized, even during peak Saturday rush. The self-checkout software needs an update because it can't handle if you scan too fast, too slow, don't leave 10 seconds in between items for it to reset itself, or even breathe in its general direction. You'd think they would make it easier. I have been going here for years though, because I don't want to pay Whole Foods prices on everything, so I guess I'll still be back. I hope they step up their game when the Sprouts comes in and there will be competition.

I would give 0 stars if I could! This store never has enough carts brought back to the entrance area. The inventory is always lacking. The staff are so rude and unhelpful. I tried to contact the manager and he or her wouldn't even answer the phone. Remember the days when your local grocer actually cared? Those days are long gone

I have not visited this store but as someone who has family members in the grocery business I can tell you that complaints about any store these days are unfair. NO ONE WANTS A JOB AND IF THEY DO THEY DON'T WANT TO WORK. People don't show up for interviews and if they do they are hired if they have a pulse. They quit at the drop of a dime and/ or don't show up for their shifts and use lame excuses if they bother to call at all. The people who do show up for their job are asked to cover for the people that aren't showing up. It's a sad reality that people and their attitudes about work have changed. People need to have Grace when dealing with people trying to serve you and keep the stores going.

This is my go to store for grabbing a few items. I may not get everything at Kroger, but the main grocery items I get here. I have noticed that their sales have improved and I seem to be saving more. They do have a good selection of items. I know that anything I cannot find at other stores I can find here. Also, I love the fact that I can collect gas points and there is a gas station right outside of the store. Also, it is pretty easy to get in and out of the store particularly the self check outs. These are the lanes I go for every time.

Like Tom Thumb but more affordable. 1. Get the Club Card (save money) 2. Read #1 They always have 13/15 shrimp for $9.99 a pound. Try their seasoned chicken breast which they sell over by the meats and seafood area. Pretty tasty. Plenty of self-checkout counters but can be crowded at times. If you want to save more get the app on your phone and download the coupons. Once you punch in your number during checkout it will apply the club card and online coupons you clicked. I'm the Duke of this place so you better listen up!

This Kroger has a great selection of food and other items. I know I can find what I'm looking for here, and they haven't let me down yet. Only 1 time I went when lines were super long- but who isn't short staffed during this time? I get it & I understand that. All the other times I've been, it's been in and out no problem. Staff has been friendly, sushi has been great, flower selection is wonderful. They've got what you need & it's a great location too. I have no reason to not come back.

Selection has diminished; finding a cart that works properly is challenging, and ONE checkout lane open on Saturday before Super Bowl!! Who manages this place?

This store is unable to accept exchanges on 5 dollar item this white lady with red vest was rude to me and refused to exchange my item... I will be contacting the corporate office soon... and my bank to request a dispute on this item I have my rights ... Will not shop here again

Their grocery pickup is awful. Ordered pickup last week. Staff told me it wouldn't be ready at my 1pm pickup time. My order wasn't ready until 6-7pm. This week, they called me and said my 1pm order was delayed AGAIN except this time, my order wasn't ready until Tuesday at 10am. On top of that, every time I get pickup from this location, they are always out of stock of something. I have never received a complete order from this place.

I ordered my groceries on the app for a pick up yesterday afternoon, scheduled to pick up at 5pm today. I drive up, check in and let them know I'm there. A few minutes later, someone comes out stating, "We don't have your order ready. Can you come back tomorrow?" What? Are you serious? I ordered them because I needed the items on the list today!! They said they were short handed and someone called me to let me know it would not be ready today. I did not have any missed calls! I then just parked and went into the store to retrieve the items myself. Horrible, horrible customer service! I have always been a loyal Kroger customer, and the day I try to use their so called convenient online shopping experience, I am completely let down. I so regret using the app for ordering my groceries!

One of my cats has really bad gas and pukes a lot and only responds well to Blue Buffalo Sensitive System. This Kroger has Blue Buffalo pet food for almost half the price as PetCo/PetSmart. It's 25 bucks at this Kroger for a 15 lb bag and 40-50 at pet stores. Also, if you're lucky, you might see a random hair braid that's fallen out of someone's head on the ground! This is NOT guaranteed, so don't blame me if it doesn't happen for you.

I was staying at the NYLO hotel in Irving & I walked over to Kroger a few times. I was amazed at all the options and how big the store was. It was very clean, tidy and organized.

the Carts are mostly broken, squeaking, and never cleaned up at all, ever!!! Dirty parking lot always!!! Kroger, keep it up and your days will be numbered in this neighborhood. And, there is More cheap garbage for sale up laying out in front than a damn junk yard!

They're always moving stuff around. After shopping there I still have to shop Walmart or others to finish. More often than not I have to bag my own groceries. Most of their sales are on their own brands, seldom name brands. Their brands should be discounted as the regular price. Just a way to gouge another penny on their own products. I seldom talk to one of the employees who is a happy Kroger employee.

Never again! I waited in line for 20 minutes to be checked out. Only 2 people checking at 8 PM, 2 days before Christmas. Utterly ridiculous! No excuse. Unbelievable!

This location is steadily going downhill quickly. It used to be my favorite Kroger, especially when it was first built & I would drive out of my way, to shop there. However, today the carts stay cluttered throughout the parking lot. If you happen to find one, the majority of them are no good. No excuse not to get rid of those & purchase new ones. There is NEVER enough cashiers. Many times only one cashier, with a long line. I do not work for Kroger & therefore, will not use the self-checkouts. Not to mention, the ongoing issues, within the self-checkout. Baggers? Very rarely. And, certainly not enough to assist customers & monitor the parking lot. Once again, I do not work for Kroger & want an employee to bag my groceries. According to other reviews, these same issues have been ongoing for years & yet, nothing has been done. I don't understand why management does not "double-book" employees shifts, to allocate for the no-show employees. These issues are a reflection of management at this location. The Sandy Lake/Beltline Coppell Kroger, is such a nice store. It's not as big (fine with me), the parking lot is maintained, plenty of cashiers & baggers. The store is cleaned & organized. And, I often see management walking around the store. At Tom Thumb, it's all "hands on deck" when customers are standing in line. Employees are crossed-trained from other departments & even store management, assist on the registers. I certainly hope this Kroger will get their act together & fast. In the meantime, customers are shopping elsewhere. Too bad, there's not much competition in Irving. I'm hoping an HEB or Albertson's, will be built in our city soon.

This is the third time in a week I've walked out after seeing lines 10+ deep at the self checkout. Staff the store!

Zero checkout lanes open which was not ideal but tolerable. Self checkout attendant Olivia was terrible. She was absolutely rude and definitely didn't want to be there. She made it a point to roll her eyes at multiple customers including myself and a look of disgust on her face when checkout station requested cashier assistance. Also no need to yell "next!" to customers like a cattle call... nor use AirPods while on the clock in guest facing areas... very disappointed in service or lack thereof

It's clean and has good quality selection. More product than Target or Walmart, and fresher than Walmart. The only things I don't like are the prices. Some things are way overpriced. Also, I'm a busy mom and I don't have time to look through digital coupons. It would be nicer if they had better prices.

I've been coming here ever since I moved in around the corner because it's the closest grocery store to my home, but tonight was the last straw. The customer service is not only nonexistent, it is egregiously rude and always makes me question whether a close grocery store is worth the frustration and anger upon each visit. Many times they just throw your groceries into the bags, regardless if fragile or not, no simple hello or thank you, no eye contact, and an exasperated sigh of annoyance and relief as you walk out after patronizing this location. But this time, the cashier dropped a canteloupe melon and rather than acknowledging her mistake, she continued with the check out process as if to charge me for an item she just damaged and not saying a word. After confronting her and saying she dropped my melon and I would not like to pay, she snapped back saying she didn't drop it-- it fell from where she placed it. After saying she just got into my face about the issue rather than resolving it, she said "if I got into your face, you would know it." This is the treatment you all will eventually receive if you keep patronizing this location because the large amount of awful employees here are like cancer eating this place alive... No one decent will want to be hired here and all you're left with is the toxic portion of the community you don't see elsewhere in Las Colinas...

Disappointed that I had to maneuver around so many employees pulling product for online orders during my most recent visit. YES! I enjoy the convenience of online ordering and have only had a couple issues with order/pickup. Learned today that they will take coupons at pickup! NICE! There has to be a more efficient way for them to pull product than 7:00pm on a Saturday. They never have enough cashiers or baggers and just what kind of training do the baggers get? I don't understand the 3 items in a bag deal???