Kroger Marketplace

We popped in today for some ingredients for a couple holiday cocktails were making for a party this weekend. It was rather big order so we got in the checkout line and our cashier was Diamond. Diamond wise the epitome of excellence in customer service. She was incredibly efficient, kind, professional, and had a fantastic attitude. She even ran over to a neighboring checkout stand to get a specific bag for our alcohol. It’s not every day that you find someone who so exemplifies excellent customer service. Thanks Diamond!!

This store's service has come down to a Walmart levels. 2 days ago, went to get propane gas tank, no employees in the counter for the day, told to come back next day. I went today 9-24-25 and they did not have at the store so go to the gas station. Ok go there and they she could not charge me so she send me back to the store, then come back to the station. For gods sake, how many i.......s takes to provide proper guidance? or run a large staff properly? this is how stores and companies fail, do you remember Kmart? you are going in the same direction. You might not think, but customer service is the single most important aspect of shopping, price is not any longer. especially in areas such as RO.

PLEASE GET A NEW SUSHI PERSON!!!! I’ve made 5 trips in the last week or so and honestly probably the best looking Kroger and have the most stuff stocked out of any Kroger in Oakland or Macomb county but omg if you like Kroger/Meijer sushi then this location actually sucks bad. They have so many sushi options but the raw meat/meat taste weird and chewy and the rice is literally always over cooked and mushy. I’m honestly so disappointed because the store is perfect but the main thing I get is the worst I’ve tasted since meijer on 16 and van dyke during pandemic

THIS is my new store. It is welcoming, well-run, well-lit, and clean. Staff are willing to answer questions and are very friendly. Sharon and Tatyana were especially helpful. This is in stark contrast to the one in Hazel Park that has consistent customer service issues, a scarcity of products being available. If you are in the area, I highly recommend this store. Five stars out of five.

Did an online order for pickup, went to the store after receiving the notification it was ready. Once we arrived realized we did not receive the code to enter the lockers via text. Went inside to the customer service desk which was unstaffed for 10 minutes as we stood there. Nobody was available to help us, all the check out lines were super long. Decided to leave. Called corporate customer service and the rep tried to call the store, was on hold for 15 minutes and they could not reach anyone. They basically told me to call myself. This store is horribly run. No one in customer service and no one answers the phone. Imagine all the quality control issues there are with this much of a backend mess. Drive a little further to a different one.

This store is generally clean and well stocked, carrying more SKUs than some of the older, smaller Kroger stores. Its weak point is the checkouts. There is often only one full service checkout open, and the self checkout line can be very long. Any glitch in the checkout can result in multiple long delays, through no fault of the clerk. Expect a long wait at the deli. These delays are a Kroger management issue, and this store is one of the worst.

I CALLED about free Friday digital coupon lady calls me HONEY and tells me there's the Saturday and Sunday sale. What the heck does that have to do with free item coupon ? 2 weeks I was cheated I'm not shopping there till fixes this. I will shop somewhere else in B.F.E. now there Stealing the downloads. If someone gives away isn't same as stealing there stealing it so I'm not shopping there then! I'm sick of fighting for something so petty my time is worth SOMETHING! Not just your time. I deleted screen shot proof cause my address listed on it. The coupons disappear like the 4x Friday it happens all the time. I'm not begging I will go somewhere else.

I find the selection at this particular Kroger to be far more robust and varied compared to other Kroger. The products are typically higher quality, my only complaint (and the reason I took a star away) is that they seem to have problems restocking their shelves. On multiple occasions I'd go in looking to buy something only for it to be sold out.