Kroger Marketplace

The layout is spacious, the aisles are well-organized, and the convenience of hitting five different "to-do" list items in one building is unbeatable. Whether you’re prepping for a party, fixing a car, or just grabbing dinner, you will leave feeling thankful you didn't have to make three different stops.

As much as I like store, make sure you look what they are putting in your bags, because an item was not put in my bag, unfortunately I realized that when I got home. Customer service kept me on call 5 times, with no help. Then after I got pretty agitated, they told me to just go back to the store and get my item, I wanted a refund. Check out was pretty pressuring, since the person after me had already put their items on the belt and the cashier started scanning them, so I was like, ok, she must have done her job, but no. I guess you can't really trust anybody to do their job properly. Thanks Kroger Customer service for nothing.

Extremely upsetting experience at Kroger tonight at approximately 8:30-9:00PM Monday January 19th 2026. There was 1 pod of self-checkout lanes open at this location and 1 attended lane. The open lane was attended by one cashier and no bagger. When I joined the line there was one woman in front of me with a full shopping cart being checked out by the cashier. A line quickly formed behind me with 3 more people joining the queue. When the cashier had finished checking out the woman in front of me, one of her coworker (who had been attending the self-checkout lanes) came by to inform her that there were no baggers available. The cashier and the woman in front of me then had to spend 10+ minutes bagging all of the items. All this time the cashier obviously could not attend to me or the people in line behind me, meaning we waited 10+ minutes in line for 1 person to check out. Just as they finished bagging her items, another coworker (seemingly a manager) came by, stopping the customer as she was trying to leave to apologize that no baggers were available to attend to her as they were all moving carts or working on donuts in the bakery. All in all, I spent approximately 30 minutes in the checkout lane from arriving (with 1 person ahead of me) to leaving with my (bagged by myself and my cashier) groceries. This is not to mention the several people in line behind me, who arrived about a minute after I did and were still waiting after I left. Note that when I left, a bagger had still not arrived, and there didn’t seem to be anyone outside gathering carts when I walked out through the parking lot. I would like to note that the cashier in this scenario was an absolute rockstar and did no wrong, it is the rest of the Kroger Royal Oak staff that failed her. It shouldn’t have to be said, but it unfortunately seems relevant here that the cashier and the customer in front of me were both petite women of color, while the other coworkers they interacted with were white. I’m not sure if that played a role in this interaction, but it did leave another nasty undertone to the whole situation. There are a few preferable scenarios that should have or could have happened here, and I wouldn't need to be leaving this review. 1) The (presumably manager) could have offered to help bag or cashier groceries. 2) The manager could have reassigned one bagger to bagging duty. Rather than having customers wait half an hour to get through the only open checkout lane, they could have reassigned a bagger for 10 minutes and all of the people waiting in this line would have made it through the lane. 3) There should have been staff already available for all needed roles. At the end of the day, the person working self-checkout should not need to also work the job of bagger. The manager should not need to work the job of bagger. The cashier should not need to work the job of bagger. And the baggers should not all need to work other jobs to keep your business running on a slow Monday evening. There has been a trend at this location of lines stretching into the merchandise for the (two maximum) attended lanes and the self checkout pod. The Kroger self-checkout system is a nightmare too buggy to support all of the customers at self-checkout. If you feel the need to cut costs by limiting the number of employees and downsizing the attended checkout to 1 lane, at least make sure you keep enough people around to run that lane efficiently. Again, thank you so much to my cashier, you were brilliant and you should be paid for the two jobs you are currently working. I’m sorry your coworkers lacked empathy and the management at your store is failing you.

This was my second time trying pickup at this Kroger, and I’d recommend avoiding it at all costs. First time I did a pickup order, my order was delayed by four hours. When I arrived, my order still wasn’t ready, with no explanation or even a greeting from the pickup team. I wanted to give them another try. This time, I placed my order on Saturday evening for a 3pm-4pm pickup on Sunday. My order was received and confirmed. At 1:53pm on Sunday, I get an email saying my order was canceled. I did not cancel it, and I did not authorize anyone to cancel it. When I contacted the store, they said they can see the order is canceled, but they can’t see who initiated it. I called Kroger’s customer service, and I was told the same thing. The representative even contacted the store, and they reiterated that they can only see that it was canceled. Don’t use this Kroger for order pickup. Terrible experiences, and a lack of accountability.

This store is generally clean and well stocked, carrying more SKUs than some of the older, smaller Kroger stores. Its weak point is the checkouts. There is often only one full service checkout open, and the self checkout line can be very long. Any glitch in the checkout can result in multiple long delays, through no fault of the clerk. Expect a long wait at the deli. These delays are a Kroger management issue, and this store is one of the worst.

This store's service has come down to a Walmart levels. 2 days ago, went to get propane gas tank, no employees in the counter for the day, told to come back next day. I went today 9-24-25 and they did not have at the store so go to the gas station. Ok go there and they she could not charge me so she send me back to the store, then come back to the station. For gods sake, how many i.......s takes to provide proper guidance? or run a large staff properly? this is how stores and companies fail, do you remember Kmart? you are going in the same direction. You might not think, but customer service is the single most important aspect of shopping, price is not any longer. especially in areas such as RO.

This is the best Kroger in the area. Always clean. Sometimes the checkout lines get backed up during the busy times. The best employee there is Stephen, who usually is working in the self-checkout areas. He's always on the ball. I hope Kroger gives that man a raise because you can't find a more helpful worker than him.

We popped in today for some ingredients for a couple holiday cocktails were making for a party this weekend. It was rather big order so we got in the checkout line and our cashier was Diamond. Diamond wise the epitome of excellence in customer service. She was incredibly efficient, kind, professional, and had a fantastic attitude. She even ran over to a neighboring checkout stand to get a specific bag for our alcohol. It’s not every day that you find someone who so exemplifies excellent customer service. Thanks Diamond!!

This Kroger is awful. It's always understaffed and the lines to check out are ridiculously long. Every time I come here I get unbelievably frustrated and say never again. The last time I came here I only needed two items but the lines were so long that I finally just abandoned them and gave up. Who is the manager, how is it acceptable to have customers walking out? It's a big store and has produce and fish items I would like, but I refuse to shop here until they fixed their staffing problem which will probably be never. :(

This Kroger is hit or miss. It's big and they have quite a good selection of products. Since it's a Kroger Marketplace they also have clothing, shoes and household items as well. Some of the issues I've experienced is not enough staff or staff that doesn't care. On one particular visit my digital coupons worth $38 in savings didn't go through and they sent me to customer service to fix it. After waiting 45 minutes and being told by 2 different employees either "that's not my department" or "I'm on a break" someone finally came to help me. I had to take out every item I purchased for them to refund it and re-ring it up all on a small customer service counter. I wish it was more consistent with their customer service. I will continue to shop here because of the selection and convenience of it being close to every thing but they could definitely use some improvement and better training for their employees.

Still complete crap. The have cancelled my order twice now today. And wontbtell me why, insisting I use their shitty "AI virtual assistant" which is absolutely useless. Kroger is the leader in how to screw over and alienate customers.

I had a bad experience at Kroger today. This morning, I bought mushrooms for $5. When I brought them home, I found over 40 bugs inside the box. I called Kroger, and the general store manager didn't seem very concerned and only told me to get a refund. At noon, I went back to the store and received my $5 refund. However, I noticed the mushroom boxes were still in the refrigerator and still being sold. The customer service staff were unprofessional -- they were chatting and laughing with each other instead of focusing on me or the issue I raised. It seemed like they were being paid to socialize rather than to help customers. The produce manager also did a very poor job. Many old fruits and vegetables with mold were left on display. Instead of checking and replacing them with fresh items, the team waited until customers picked up the old ones before putting new produce out. I saw that they had plenty of fresh vegetables in the back. The general manager is the worst manager -- he doesn't check all departments and shows very unprofessional leadership. If the regional manager keeps these kinds of leaders, then the regional manager is also showing poor leadership.

Purchased meat. The buy by date is the 16th February on the package. Today is the 15th February. The meat is simply rotten. I've noticed this with other meat, bread and vegetable purchases from various Kroger locations. Shame on me these many times...no more!!! I also realized, if you are able to shop at Kroger, you can afford 'Whole Foods' or 'Plum Market' where you pay same prices and get fresh food. Also, Kroger plastic bags are 50% thinner than all other stores. Don't take my word for it. see it all for yourself. Kroger was in court last year for price gouging and Kroger simply has not learned the error in their way. It's definitely a money grab. O well We accept it.

Food isn't organized in a logical way. Staff is below nonchalant and casual. Neither me nor staff could figure out how to swipe my coupons. Generally I don't like shopping at large chains, but even when I do, I get subpar experiences like this one.

Constant problems. Impossible to get help with things they mess up. It's hard to believe that a company that's this size is so hard to deal with. I just got charged twice for a pickup. It's going to make my account short, causing a lot of problems. I'm done with this place!

Everything about this place is terrible. From crappy meat, overpriced produce and perpetually long lines. You can now add common sense, I was just carded for a bottle of wine. You'd think the white hair, wrinkles, liver spots and male pattern baldness would have been a dead giveaway, but no. I don't blame the worker, she's just trying to keep her job, I blame the managers. If you can't manage a grocery store very well, then you should have at least one successful policy you can point to. Clowns.

Be very of digital coupons. Kroger customer service and digital app suck. I fell for on of their digital coupons. The savings didn't come off but the u scan attendant could not adjust it and customer service was closed after 8. In hindsight I should have insisted on a return right then. I went to customer service the next day and waited in line 15 minutes, like you always do at Kroger customer service. I mistook the terms of the coupon but I could not return it because it was alcohol. Before making a purchase decision based on a digital coupon, make sure consider whether experience will be worth it and insist on sale prices with fewer hoops involved

Grocery pick up is a joke. Who was the genius that decided to put ALL THESE CANS on one bag???!!! Appreciate it. Loved picking all of these cans up from the end of my driveway.

This morning right at the fro t of the cooler is a half gallon almond milk clearly labeled as a customer return. Unbelievable how little anyone cares about even attempting to do a good job. Thankfully the cashiers at this store are really friendly and helpful.

Avoid this store during the weekend! Very few checkout lanes open and the self checkout only has one lane available. Why can't Kroger employ more people??

There are four self checkout sections. Each section has six registers. There's only one section open, and, LITERALLY, 43 people in one long, Long, LONG line. I asked the manager if he knew how long the line was and he said yes but had no employees available to staff the 18 unused SELF-CHECKOUTS. Hey you corporate Kroger idiots: WHAT'S THE POINT OF *SELF*-CHECKOUTS????????

I believe this is the largest Kroger I've ever been in (that would be Smith's for you west coasters). Not very old but still clean and packed to the gills with a myriad of good stuff. They've taken a nod from Fred Meijer and his previous "Thrifty Acre" methodology. I must admit it's the first time I've seen clothes in a Kroger! So I bought a pair of shoes. The variety has naturally expanded in response to the influx in building size. Good for us. Prices are a bit steep, I'll attribute that to pandemic, for the time being. The parking lot is huge. The bathrooms are a bit battered, but clean. The lighting is a little bright in some areas, lacking in others, which is weird for a super-store like this. What little staff that I do see, seem overworked, but they're still friendly. When I first came in I immediately noticed a lack of cashiers and extremely long lines. A distinct problem in metro Detroit, even before pandemic. While it's incredibly frustrating for a guy like me, I'm giving Kroger a pass on this, my inaugural visit, due to the Covid situation and the "unemployment-paying-better-than-cashiering-so-we-can't-hire-enough-help" theory. I honestly have no faith that this will change in the near future. But I've been wrong before! Caution. Take heed. Unemployment benefits won't last forever and Kroger is making massive advances with their "Scan and Go". As many of you know, I refuse to use these machines just in general principal. I enjoy visiting with the check-out people too much. But fair warning to the lazy, when the day comes that I'm in a hurry, the lines are long, and I only have a few items, you might see me use them. If it then becomes a habit and I give into the corporate mentality, well, that will be a sad turn of events. 05/21

Horribly understaffed, no matter what time of day or week you go there's always huge lines and MAYBE one checkout line open. Lived in Royal Oak since 2021 and there have been no attempts at improvement I hate coming here.

No electric shopping carts EVER. Always broken dead etc. WHY CANT YOU FIX CARTS ? Apparently you don't want elderly or disabled people at your store, last time I was here a lady with oxygen tank was stuck in isle dead and no one would help her. I contacted front desk. Sorry no carts.

Kroger pick up has been horrendous the last few months, and going inside doesn't make it any better. Slow slow slow and always out of stock. This location could do better.

It's a nonstop problem at Kroger! One or two checkouts open and a giant line at least half way back to the back end of the store for self checkout... Do better Kroger!

Lines out past the mid store aisle. Only self checkout open and only half of those lanes open. Simply no one cares here

Cash withdrawal scam at Kroger. When you got through the checkout line with a card, you are asked if you want cash back. No mention of a service fee is on the screen, YET. You enter your PIN and get your card back and Once you are about to finalize the transaction, suddenly a message about a fee for the cash back appears asking you if you accept it. If you hit "no" the entire transaction is cancelled, not just the cashback and you have to run your card through all over again. You know damn well Kroger could inform you in advance of a charge to get cash, but they count on you being impatient and just going tbrough with it. Kroger is attempting to create a monopoly on retail groceries by buying up all competitors and merging. If they accomplish this they will bleed us dry with sky high prices.

I ordered a grocery pickup for the first time and set my pickup window for between 6 and 7pm. I arrived at 6:05pm, checked in, and got a call 5 minutes later that my order isn't going to be ready until 7:30. So I have to sit here and wait for an hour and a half. If I could give zero stars I would. I will never be back.

This place is absolutely awful about having enough lanes open. Loads of self checkout but very few available. They are characterized by this, not an anomaly unfortunately.

I see so many reviews stating the long wait times as the reason for Kroger's less-than-stellar reviews. Yeah, the lack of open registers sucks but I am a self-checkout gal, so I don't mind. Plus their staffing never bounced back after COVID (a lot of people didn't return), not that they ever had great checkout service. Staff is great but wait was awful. So my 2 stars isn't about the wait. My 2 stars is solely on product. First, their prices, even sale prices, are ridiculous. It won't break the bank but their "deals" are few and far between. Meijer is hands down cheaper for basics. Meijer also has better meats and, here is the real rub, better produce. This is a 2 star issue for any Kroger I have ever been to - their horrible produce. Overpriced for old, gross produce that they hold onto far past their prime. Their pre-cut fruit is always, ALWAYS slimy. I wonder if it's cut off-site, frozen and then shipped because anytime i buy it, yes I check the date, it's slimy and turns acidic within 24 hours. Their veggies are always the lowest quality. I think they get the bottom barrel from distributors because it's just sad. Not to say some things aren't decent but why pay more for decent, when you can go someone that has pride in their products and pay the same (or less) for great. It's just overpriced low/middle road junk.

I have shop to this store several times and I had the most horrible experience and I will never shop here again!!! I came to this store where I had roses and a cake which was reserve for me. As I got in the store I picked up more items. While in the self checkout I'm checking out not thinking about anything. My son say mommy that lady is watching you and keeps walking over here. If I'm able to post the receipt on here I will! So I looked and this young lady name Patricia comes over to me and say are you going to pay for the roses? I looked at her and said girl please leave me alone with the nonsense. She then gets a younger guy and they both looking at me which I later found out Patricia told him to watch the people with the flowers..... First of all, the flowers were the 1st thing I ring up and secondly I wasn't even finished my order she approach me in the middle of my transaction. After I finished my purchase I spoke the manager at customer service which I didn't appreciate at all the way I was treated. The young lady had 2 options she could've look on her screen to see what transactions I rung up already, or she could've wait until I was done the transactions to see if I was going to ring it up. She choose to tell the boy to Watch me???? My question what gives her the right or even tell someone to watch me? WHAT would make her think I'm going to steal when that's the first item I rung up. I'm wondering if I was a white woman would she had done that. I'm a business owner and I to have my own store!!!!! So I don't appreciate the way I was treated and you must watch who your talking to because you never know who people are. PATRICIA!!!!!

My first impression was there was zero carts and I had to walk to the other side to grab one. I get being short staffed and everything but still there should've been at least some thing for me to grab to do my shopping. I do like that they do have a clothing section now for seasonal items which is always great to bring in new things to bring people to Kroger. But I also didn't like how I went up to the deli to grab some thing and they were closed and only did grab and go but they're grab and go was completely empty. I understand we're going through a pandemic and there's a short staff of people to work places but maybe they would have better luck if they hired their wages and pay their employees fairly where they were more competitive with places that didn't have this problem.

Came in here on a Sunday, 10/21/18. Their fresh fish counter was pretty busy, they had 25% off all fish. I bit and bought a pound of lake perch for $5.25 a lb. I cooked it the next night for dinner. When I opened the pack it smelled of amonia, but at that point what was I to do? I was pissed already. So i fried it up and ate it, and it was bad. Do not buy the "fresh" fish here or at any Kroger. I have no idea where to buy fresh fish anymore. Superior is gone in Royal Oak now as well. What do I do about it? Return the cooked fish to Kroger?

Of the Kroger stores I have been too, the layout of this one was pretty confusing for what I'm used to. Many of the products I've found at other Kroger stores, or even name brand products I've found at other grocery stores were not at this location. It may have been because I was there on a Sunday and everyone was taking all the items, but I find that highly unlikely. The aisles are very tight and the registers were incredibly full. Even the parking lot seemed quite narrow. On this trip, I tried out their self-scanner device that you use while you shop. Halfway through my trip it errored out and cleared everything I had scanned, so I gave up on it and put it back. The thing that irked me the most though, was the produce selection. The tomatoes not only were very small and limited, but many were moldy and sitting out in plain site. This held true over at the pepper, onion, banana and green bean locations, just to name a few. Someone has to notice these things who works here and walks around in that area. To see white, blue, etc. mold on produce that is not that color. It was shocking.

I have picked up around 150 bucks in groceries. I have been in line to check out longer than it took to shop. This store has lost all care in customer service or shelf restocking. I'm not placing blame on any employee but from owners on down just a complete clusterfuxk. Avoid this place if you can there's a Meijer a mile away that is way better.

Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. Who really knows how much personal and banking information Kroger collects from you when you check out? Hollywood Market is right across the street.

Don't even bother. This is by far the worst grocery store in the area. When this place first opened up a couple years ago I was happy as hell to have it here. Fast forward to today and nothing is in stock and the wait times to check out are absolutely horrendous. They only have one self checkout lane whenever I have been there. I get that you may not have the staffing to open up more registers, but the very least you could do is open up the rest of the self checkout lanes including those on the pharmacy side. I don't know if the problem is lack of employees or just poor management but there is just no reason to shop here. Go to Hollywood market or Meijer instead.

I was totally embarrassed when I tried to use my United Health Care card for food items. The cashier claimed it was because of a power outage. Strange how it only affects UHC cards

I really appreciate Kroger's convenient location and spacious parking lot- I never have trouble finding a spot. The best times to shop here are the middle of the week, especially for meat and fresh vegetables. If you're a salad person, I don't suggest shopping on Sunday as most of the fresh greens are wiped out. Sunday salad scaries! Prices and specials on beef, poultry and produce keep me coming back. There cheese section is well stocked, and the have a "$5 and under" cheese basket if you just want a taste or want to try something. I will say this location definitely struggled during the COVID-19 transition period. Employees frequently wore masks below the nose and lines to check out extended almost to the back of the store. I think this was tough at the beginning for a lot of places and noticed improvement as time went on.

My visit to Kroger this evening was a firm reminder of why I prefer shopping at smaller, neighborhood-oriented, customer-focused markets. For one thing, Kroger is huge -- but not huge and somewhat welcoming in a Meijer sort of way; rather, it's impersonal and cold in atmosphere. It's shabby in its presentation, even though the store is fairly new. As I walked in, there were no baskets available for shoppers only looking for a few items; you'd have to get a shopping cart. I decided to go cartless, as all I needed was some ground turkey for my dogs. The first thing I noticed on my way to the meat department was a conversation (20 feet away) between a customer and a clerk at the deli counter. Actually, I couldn't hear the customer, but I could definitely hear the clerk maintaining, shrilly: "I'm closed! I'm closed!" How nice. I realize that it was a few minutes before 9 pm, but... really? I finally found the ground turkey and Kroger offered a 3-lb. freshly-ground pack for $3.66 a pound -- that's 67 cents more per pound than I paid just days ago at one of my favorite local markets, Hollywood (they'd closed at 8 pm). Then, I noticed another 3-lb. package, encased in a tube, from a national brand -- but with no price displayed. This was a real problem at the meat area -- prices were either not displayed or were not displayed under the corresponding item. It was very hard to determine prices. Anyway, I figured the tube would be cheaper than the Kroger pack, so I grabbed it. When I reached the self-checkout area, I asked the attendant if the station was open (the station number's light was dark). He flicked the switch to light the number, but said, "it's open now, but won't be in a few minutes," referring to the imminent closing time. He wasn't unpleasant, but he made sure I knew it was almost time for him to leave. You know what? I'm the customer, and I really don't care if it's close to the end of your shift! You're should be willing to assist with checkout as long as I'm in the store -- hopefully, with a cheerful smile! That's just part of good customer service, and I'm sure that there's someone else out there who would be happy to have your job if you don't like it! I didn't appreciate the remark at all, and it was completely unnecessary. I checked the price on the scanner and found the tube of ground turkey to be more expensive than the Kroger pack, so I had to void the purchase and return all the way back to the meat display to get the other package. It was an inconvenience that could have been avoided if the meat items had properly-displayed prices. Well, Kroger is what it is -- a factory grocery. The overall vibe of the store is one of corporate indifference. They're not glad that you're there. I get the feeling that they believe they're doing you a favor by being open and taking your money. I'm really, really, going to avoid going back in that place. UPDATE: While cooking up the Kroger brand ground turkey, I found a 3-inch-long hair in it. If I could give zero stars, I would.

I was very excited when this grocery store opened about two years ago now. Its clean on the inside. It's about half a mike from my place. Usually have nice deals on fruits. I love the fact that I can get all my grocery shopping done the head over to the gas station and save 3 to 10 cents per gallon all all within the same shopping plaza. So convenient! I wish they had Apple Pay though. Their western union machine sometimes doesn't work. The customer service line is usually long. So you can find yourself waiting in line for so long only to find out that it doesn't work. Happened to me on a few occasions.

COVID-19 version. I went here to get some provisions yesterday and although there were constant announcements reminding Shoppers about social distancing, many of them were acting as if nothing eas going in. If you are a stickler for social distancing, you may need to stay away from this place for the time being. I hate to do this but I think it's important for some people to know.

It's like they tried to copy Meijer , ugh hate Meijer. Haven't been there in five years or more. I don't need furniture, clothes and misc when I'm food shopping. I'll stick with my GROCERY store. You can have this place it sucks. this store is just to big and the lay out you can wander around for hours, I gave up, lettuce was all rusty looking yuk and got tired of looking for things . seems unorganized to me

I reported store to Attorney General. The last two visits I've seen a few employees wearing their face masks [UNDER THEIR FACE!] You don't get a choice people--you're in public! Management isn't doing their job of instilling in the employees--the importance and legalities. Took 20 minutes on hold and one disconnect before I finally got to a manager to inform. Unacceptable on all fronts.

Okay so, I like this Kroger because it's big. There's options and it's clean and organized. I love that produce is regularly being stocked and every week my bf and I go out of our way to drive here. However, I have noticed something concerning. Pricing! We use a lot of eggs so we buy the 60ct pack. I always thought the price was abnormally high and I have been right! We regularly pay around $9-10 a pack. One week outside of normal routine we stopped at a nearby Kroger in Westland,MI on Merriman Rd and the pack was $3.15 now it's $2.75 there. I decided to open the app and search another Kroger nearby this royal oak location in hazel park and the price is $6.55. At the royal oak township location it's $5.89 WHAT IS UP WITH THESE EXTREME VARIANCES FOR KROGER BRANDED AND PACKAGED EGGS?!?! Not cool. It makes me wonder, what else have we been overly paying for

Happy to see this Kroger's is close to my house, only a couple of miles away and it's bigger than the previous location at 13 and Woodward. Not sure about them selling clothes, but if there are people that buy that stuff, great. This is a great place to pick up day to day, dried non perishable or fresh items. We go here if we don't feel like overpaying for items at Holiday or Hollywood market.

This is by far one of the worst Kroger's I have ever been to they never have staff your stuff is always out of stock. And if you want to check out you will stand in line for 30 fing minutes. I have been coming to Kroger for two years it never gets better.

A new Kroger grocery store. Large parking lot, gas station in the lot. Inside is a large clothing/housewares and small toy section, in addition to normal grocery sections. Starbucks, flower section, small sushi counter, large prepared food area. Liquor tasting area, that isn't staffed very often. Decent beer and wine selection. Some of the aisles are cramped when passing other shoppers. Clean, new, most of the employees are polite. Two problems: The store has the online order/pick up in the lot service- Click. Store employees are shopping much of the time, using large special carts that block the way for traditional shoppers. The meat quality is lacking for the area, mostly lower end choice. I asked for a roast that wasn't out in the display, the employee left the fat cap on but hid it by arranging the blood diaper over it. I emailed Kroger but they didn't care

I really loved shopping here, especially because of the great variety of organic and vegan products all in one place...But I won't be back. Lately, it's always something... No shopping carts in front, few (if any) cashiers with even self checkout lines stretched to the back of the store, products sometimes less than fresh and frozen items partially defrosted or obviously refrozen. Today's Kroger adventure involved two different sale items that didn't process in the self checkout, along with one item that scanned multiple times. The system required "An Attendant" to edit, but no one seemed available. Standing there, not able to process my order and leave and unable to get any assistance made me realize how utterly ridiculous it was for me to keep coming back to this horrible store.

Thumbs up!! Kroger Marketplace has stepped up its game from being just an ordinary chain grocery store. The store opened in November 2016 and still has that new smell to it. Everything is bright and up to date. Kroger Marketplace has a gas station where you can apply points earned from the food and non-food items you purchase at the grocery store. The produce dept. has a nice organic section that is reasonably priced. You can find everything at this store and then some. They even sell furniture and small appliances. The deli has its own kiosk for customers to pay for their food. Starbucks of course found a home in this new market. There is a seating area for customers to enjoy their food from the deli, café and/or Starbucks. Customer service is unbelievable; four employees smiled and greeted me. Not that I look for this from employees but I was taken aback by this and have to admit it made me feel good to be shopping there. Even with the cashier, a supervisor bagging my groceries struck up a friendly conversation. And it didn't feel forced or fake like at Trader Joe's. Honestly I'm still stunned by this experience :) I look forward to future one stop shopping at my new marketplace.

What I like about Kroger in general is that they seems to have good prices on certain items like lard, flour, some dried beans, and possibly certain other stuff. I thought this store was impressive when it first opened. This is one of those marketplace stores that have an expanded general merchandise section. But I bought a pair of shoe laces there today, took them home, tried them, realized that they were too short, and then I went back to the store to try exchanging them for a longer pair. I was told that the customer service desk was closed and would open at 8am. I didn't think there could be such a thing as the store being open but no staff present willing or able to operate the customer service desk. The store manager I talked to very briefly made no attempt to try taking care of my problem. The other employees I talked to were snippy, would not let me talk to the top manager again, and seemed to act like I was asking for something I should not be asking for. Like I was the problem and not them. I'm not sure whether I will avoid all Kroger locations or just this location.

This place consistently has long lines. Poor selection of fruits and vegetables. Staff is typically rude. I wish Royal Oak/Madison Heights had a better option after 8pm.

No matter if you come on a busy weekend or at 10:30am on a Monday you will wait in line for minimum of 30 min to checkout. Countless times I have waited for close to an hour just to check out. Shopping also sucks because the store is never properly stocked. Don't waste your time

Before shopping here, I didn't realize this store was larger and offered greater selection of home goods than traditional Kroger locations. It was such a pleasant surprise! I was in a hurry and needed a can opener to make dinner. I was prepared to get something basic -- something adequate but not as nice as what I would have gotten if I had more time to research or shop around. Ladies and gentlemen, this store sells no fewer than five can openers! I was not only able to make dinner that night but also feel good about the purchase the next day. Better still, the can openers were on sale for buy one, get one half off with a Kroger card, so my shopping companion got one too and we saved $12.

Severely under staffed. Only one cashier. Guest services was closed and I was on hold 30 minutes while in-line wanting to speak to someone

Only two lines were open for carts so each line had about 8 people. 2nd time it's been like this out of the last two times I've been here. Will go elsewhere from now on.