Bonnie C.
Yelp
Kroger at 6580 E. Main St., Reynoldsburg. This store is the worst Kroger on the planet. I shop at Giant Eagle most of the time because this Kroger is appalling. A few weeks ago, I purchased a graduation card along with a few other items and accidentally left the card on the counter. I called when I arrived home and asked Cust. Svc. to retrieve the card and leave it at the Customer Svc. desk. The Cust. Svc. rep, who was a bit snotty, confirmed that she found it. The next day, I stopped in to pick up the card. There were at least 12 people in line at the Cust. Svc. desk (there always are 12 people in line at the Cust. Svc. desk) and one hapless associate (looked like a teenager) behind the desk. The phone was ringing and he wasn't efficient with calls. Two of the people in line said that they were paying bills and doing exchanges and told me to go to the desk and ask for the card, which was in a bag behind the counter. While I was standing at the desk, another Kroger associate started talking loudly to the poor clerk. I asked for my card, and he yelled, "I'm not talking to you and I won't talk to you until I finish with this guy." I then said, "Call for a manager." No manager arrived but apparently the guy called Security. Meanwhile, another customer came up behind me, called me a bitch and spat at me. The customers in line were getting really angry. I told the Security guy to deal with the spitter and I would take up the matter of the card with Kroger Corporate since there were no signs of a manager coming to the Cust. Svc. desk. I have filed a formal complaint with Kroger Corporate - I won't be returning to this Kroger EVER and I want my $4.99 plus tax (cost of the card) since I had to buy another card from another merchant. I used to use the Pick Up, but there's frequently a problem - bad broccoli, bad bananas, etc., - which forces me to go into the store and to the Cust. Svc. desk, where there are always a 25-30 min. wait. I am a senior and I am finished with this Kroger. There are never enough cashiers - ever. Giant Eagle offers a pleasant, clean and friendly shopping experience. Kroger does not. I'm done with this store. Save yourself and run to Giant Eagle of Walmart.