Nick N
Google
I had a very disappointing experience at this Kroger on June 19th.
Among other groceries, I purchased a 6-pack of craft beer using the self-checkout. As expected, the register prompted for age verification. I’m 43 years old, and while I understand the need to check ID, I clearly do not appear underage.
An employee named Patrick came over, scanned his card, and then asked for ID. I showed him both my driver’s license and national ID, which are non-U.S. but written in English and clearly display my date of birth. Without taking a proper look, he abruptly said they “don’t accept non-U.S. IDs” and that he couldn’t help. His attitude was dismissive and rude, with no attempt to explain the policy politely.
I left the store frustrated, only to realize later at my hotel that I had paid for the beer but never received it due to the refusal. I went back to the store and again encountered Patrick, who maintained the same rude attitude and claimed I hadn't paid—then told me he couldn't check because I didn’t have the receipt.
I asked for a manager, and the assistant leader, Joe, came to speak with me. He said the person who could verify the transactions had already left for the day, and I’d have to come back tomorrow. Again, no help or effort to resolve the issue.
While I was waiting for Joe, I witnessed another customer purchasing beer at the same self-checkout (#10 at 16:44)—and Patrick approved the sale without asking her for ID. When I questioned Joe about this inconsistency, I received no response.
The way this situation was handled felt disrespectful and discriminatory, and the double standard in ID checks is unacceptable. I expect better treatment, transparency, and professionalism from a store like Kroger.