Claude B.
Google
Tanya in Customer Service was extremely rude! She didn’t acknowledge my presence, presumably because the counter ropes were in place. She said we’re closed until 8am. It was 7:22am. So I have to come back? “Yes! Do you have something to return?” Yes, I do. No verbal reply, just her facial expressions. She proceeds to run her cash bags. Okay, she’ll help after she’s done. A lady walks up and asks if the deli is open. Tanya’s reply was curt, like why are you talking to me. “They open at 7, go back over there. Someone should be there.” Another lady comes up with sodas and a receipt. Tanya doesn’t acknowledge her at all. The lady and I are both standing there waiting for assistance. A third lady comes over for assistance, nothing from Tanya. Third lady leaves. Two of us still there waiting. Tanya finishes her count and goes into the office. Lady asks if I was ever acknowledged. “Barely”. I said, and that lady leaves. Tanya finally comes back out and is leaving! I ask if she’s going to help me. “No!” You ack as though you’ll help me after you finish your count and you’re just gonna leave? “Yes! I told you we’re closed”, and she storms out through the inside exit door and in through the inside entrance door and goes somewhere into the deli/sushi section, rather than around the CS counter! Rude as can be! I have shopped Kroger in FL, then started using home delivery when the stores closed in my FL area. Been shopping the Kroger on Victory in Tabb, VA since June 2024. NEVER has a Kroger employee or delivery driver been anything but polite and helpful, even when they may have been busy. I was so angry after Tanya’s treatment, I considered coming back or waiting until she came back to the counter and returned ever one of the 33 items purchased. Maybe even one by one! I reported the incident to a manager and told one of the ladies Tanya ignored that I would report her! Inexcusable rudeness from Tanya!