Kaini W.
Yelp
The chicken (karage) is not fresh, the solution is very disappointed, the worst experience ever.
I ordered a combo named "karage spicy tongutsu" (like this) which cost almost $19 before tax. While eating the ramen, I also wanted to have some karage (the fried chicken). However, when I had the first bite, I was sure that the chicken was not fresh. Then I had a second bite just to confirm. It's quite smelly.
I called the server, first they wanted to offer me another plate of karage, but it makes no sense to change for a new plate if the chicken has rotted. I asked them to taste the chicken, and give me refund because I feel like vomiting and can't continue my dinner although I'm not full yet.
They rejected to try the chicken because they "serve all the customers with the same chicken, didn't make a special dish for you" , their food"has no problem", and they said "karage comes with the ramen in the combo, since you already finished your ramen, we can't give you refund."
That's ridiculous, 1st, I didn't "finish" my ramen, I only ate half of it but have to stop because the chicken made me feel sick. 2nd, that is not an excuse for avoiding the responsibilities.
Finally, they said the best solution they can offer is to five me a 15% off. I paid not because I accept this solution, just because I have other plan tonight and can't waste more time there. But I am very disappointed with what they did. I will never go to KUMAMOTO RAMEN again!!!