Charr D.
Google
I will open with saying that the food was good for cheap sushi. With that said, every item is 10 to 20 cents more than the Sacramento location even though the quality is worse.
Now my real issue: the staff and the restaurant system.
My friend and I are two rather small women who both have good but hard careers. She works in medical and I work in news. We decided we would eat at Kura Roseville due to how much I enjoy the Sacramento location near my workplace.
We were NOT greeted by anyone at the door. In fact, at that moment, it seemed like staff wasn't there. We watched a man who came in right behind us just go and sit down as we looked for a staff member, so we eventually did the same. It is worth noting that there was a blank iPad at the entrance, however, we did ignore it at the time.
After that, we simply had a good time for a bit. We each had about three plates when I ordered a water, hoping for the robot. There was not only no robot, but then a staff member came and explained that because we weren't seated, we didn't have a ticket due to how their system works. That's fine! We made a ticket then and there and apologized for the issue. We didn't have any idea and there was no staff around.
Well, after that very nice girl made us a ticket, a different woman brought me the water instead of a robot and then claimed we hadn't made a ticket (I told her twice that we literally had just made the ticket with the other girl), and then heavily implied that we were trying to eat for free. She and three others, all large women including herself, stood at the end of our row and stared at us for the next 15 minutes.
Where was this staff when we entered and why do they have the time to stand around doing nothing but threatening guests?
And if the system is so broken that people regularly eat for free (as admitted by the rude woman with the water) so much that staff needs to threaten normal guests, why is your staff not positioned where they should be in order to stop the entire issue?
Needless to say, we got out of there after only spending $11 each after tax, NO TIP. First place I've ever not tipped in my life. It was also the first time I was ever profiled and felt threatened in a restaurant.
Really disappointing, as I LOVE the Sac location