Lani T.
Yelp
After Belmont Park, we were looking for a place to eat and since we had a great experience at a another location, we decided to dine at this location. When we arrived, there was already a line and then an IPad where you had to put yourself on a waiting list. Us not being from there, put our name on the list and went back to our car to wait for the text message that out table would be ready. It did specify a time, however, that time came and went and still no text. Mind you we were quoted to be sat right before 9 but because we relied on the text message like it said, we just continued to sit in the car. Come 915, still no text and so I ask my Husband to go and ask about our table. He then waved us down to go to the restaurant. At this point he looked upset so I asked him what happened. The response that they gave him was, their text message option doesn't work because it's a new system and that we had to wait outside not in the car for our name to be called. How are we supposed to know that when there was no sign at all saying that the text message option didn't work. This is AFTER the initial text message saying that our name was on the list and our table would be ready at a certain time.
Anyway, My Husband asked to speak to a manager or someone so he can tell them about our experience so far. Here comes what looked like someone from the kitchen and the hostess and instead of taking fault or say that they could've been better at communicating, they kept telling us that it's a new system and the text message option doesn't work. Then another person came by, Melody, who finally understood what we were trying to say and was very receptive to our advice of putting up a sign that says to wait outside the restaurant and not in the car.
After our frustration was aired out, we finally started eating. The fish was fresh and one of my favorites were the scallops and the salmon. I was let down when they didn't have uni where I seen the foodies on YouTube saying that they had. But then again, it's a seasonal item.
We probably ate a little less than 25 plates and every so many plates you dispose, you can get a prize which is pretty cool.
So when you put your name on the list, make sure the text message option is up and running.