Howard C.
Yelp
I recently dined at Kyle G's Oyster House & Wine Bar with my girlfriend and wanted to share feedback regarding our experience.
Upon ordering, I inquired about the price of a dozen oysters and was informed they were $21. After placing the order, our server returned to let me know that was the price for a half dozen. I understood this was an honest mistake and ordered a full dozen instead.
Unfortunately, several issues followed. The lobster on the sampler arrived ice cold, as did the butter and Old Bay dip, which were completely solid. The accompaniments provided--one cocktail sauce, one horseradish, and four saltines--were insufficient for the amount of seafood served (1 1/2 dozen oysters, half a lobster, two shrimp, and half a dozen clams). I had to ask the food runners three separate times for additional condiments since our server was tied up with another table.
My entrée, the shrimp bowl, was severely overcooked to the point of being inedible. Throughout the entire visit, no manager ever came by our table to address any concerns.
I do want to note that our server was outstanding--attentive, professional, and the highlight of the evening. However, it was clear he did not have the proper support from the kitchen or management team, which impacted our overall experience.
Prior to this visit, I had spoken very highly of your restaurant to my girlfriend, and I was disappointed that the experience did not reflect the reputation I had described. The final bill was $246, and unfortunately, the quality of the food and lack of management presence left us feeling let down.
I'm sharing this feedback in hopes it is received constructively, as I know the high standards Kyle G's is known for.