ATM1979
Google
Sadly this hotel has really deteriorated in service in the last five years and with their increased prices -we will not be returning. The rooms are tired now and do need to be revamped, the cleaning is lacking any attention to detail and is the bare minimum. Turn down is a cursory exchange, on many nights the rubbish was not removed, no new water, curtains not even closed, a drty phone remained for the week - not to mention them removing clothes from the bed or folding anything - it is the bare minimum! We had the same bath robes for our five nights here! Phone charging station- not a deal breaker but most upmarket hotels have these, if I need to charge my phone and need to use it at the same tome then I should be able to but I can’t here as the plugs are too Far apart.|There are no luxury touches here, very basic amenities and the pillows have polyester filling, AC is extremely noisy and does not work very well. ||Around the hotel, the towels provided for sunbeds are threadbare. One day we removed the previous occupants water glasses and coffee cup, a staff member came and took the coffee cup and left the glasses which remained there the entire day. The pool is fairly unclean they should invest in a robot cleaner.||Breakfast every day is a disaster, the staff on (apart from a senior staff) couldn’t care less. Once you sit down no one greets you to ask you what you would like to drink or how things work. It’s a small buffet and you feel like you are bothering staff every time you ask for something. The whole process is painful, can I order eggs or not, if you do you are made to feel inconvenient and what you end up receiving is so abysmal without any care. I asked for boiled eggs and they were raw. This happened two days in a row and you would expect they would be embarrassed but no not a thing just shrug shoulders. They are only interested in lunch and dinner.||Lunch, we just did on one day. Service again painfully slow and like pulling teeth. Can we order water, nothing arrives. We waited 25 mins for drinks and our order to be taken, it’s just not acceptable. Tiny portions, asked for bread, yes but nothing arrived. ||Dinner, is excellent and I can’t fault it, most of the senior staff on seem to be trying hard and food was very good but maybe try and be a bit more welcoming or happy to see guests. I would also say they don’t seem to be too familiar with the half board concept and don’t really explain this to you properly. ||It is important to point out that this is our third time at this hotel and unfortunately we found the service in general to be on the whole pretty average, the staff seem alot younger and the service can come across as transactional. There were two staff that were not like this but unfortunately it’s not enough to carry everyone else. |We witnessed one of the guys (blonde hair) be very rude about guests who had a mix up with their lunch booking, he would not let them have lunch. The whole thing was very bizarre, I think there may have been 30 covers that day but maybe they didn’t have enough food because they could not fit them in or offer them anything not even a drink to compensate. However his whole manner stomping around muttering in French was quite embarrassing. Just demonstrating a lack of hospitality experience. |Similar odd conversation took place between the receptionist with short blonde hair when we were looking to go somewhere off property for lunch, no no we always let guests eat at the restaurant even if no reservation- I said are you sure at least 3 times as that was not what happened on Sunday she assured me it was. Weird I thought and we had lunch. Then on Sunday we asked to go for lunch and she completely turned the story around and said they were full and could not accommodate us, i reminded her of our conversation which she said I misunderstood- what? Such odd weird behaviour and clearly lying to cover up for what she said. ||I believe Mirelle retired since our last visit so perhaps her leaving has caused this change and the staff are being left to their own devices.|But ultimately at £900 per night for a basic room the overall experience just does not meet expectations, if you are charging that then you need to do better, much better.|You are closed for almost half of the year, therefore you need to start investing in the property otherwise you will no longer have your high paying overseas guests.