La Bastide Saint-Antoine - Jacques Chibois

We booked a suite for 3 nights(£400 per night) to include breakfast (£40)pp each day.|Room 11, tired, wicker balcony chairs falling apart. Cracked sink, cracked bathroom tiles,. Balcony overlooking large Air con unit. Breakfast sparse, cereals , fruits etc with pre cooked fried eggs. Reluctance to cook fresh fried eggs!! Dinner menu so limited.. set menu upwards 90 euros. one course from 3 set menus.. prices for each dish 45 - 55 euros! Dated food and poor quality. Head waiter extremely rude.. we don't drink, no alcohol free beers etc.. only given a mocktail.. prune juice with red fruit ..awful. Plastic flower display outside the breakfast room. Pool with broken sun umbrellas, tiles by pool chipped and dangerous. A terrible experience of Grasse and a Relais et Chateaux hotel....we expect much much better!! Needless to say the reception did not ask us if we had enjoyed our stay!

Lovely boutique hotel but this place is really a destination restaurant with a few rooms. Very peaceful, spacious rooms, nice pool and fine dining restaurant which was disappointing. I ordered the chicken with lentils and veg and was served a dry old piece of chicken breast, with a few lentils and tiny wee carrot and asparagus pieces. Not what you expect from a Relais Chateaux Hotel. The breakfast however, was wonderful out on the roof top terrace. This hotel is not really walkable into Grasse, unless you're into hiking; it is quite remote and in my opinion, not very good value for money. Below standard compared to other Relais Chateaux hotels we've stayed in.

Got my Rolex stolen here and when I left the hotel they made such a fuss for me to go back for my watch. The staff are SO RUDE and they forced us to have dinner everyday. They clearly make their money on the dinner. One day the room wasn’t even clean and I had to beg for fresh towels. Waste of time. I lost thousands for my watch and had a horrible time on top. Don’t recommend. Looks nothing like the photos either. This place needs to be shut down. Staff at reception are nasty too.

Too little personnel. Food was ordinary. Both breakfast and dinner at the restaurant priced much too high for what we got. We had an ant invasion on the breakfast table one of the days. Did not stimulate appetite. The rooms had not been renovated for a long time. If priced reasonably it would have been acceptable. The people that worked at the Bastide were all friendly.

Shocking Experience at a "5-Star" Hotel – Neglect, Intimidation, and Police Involvement||||I stayed here with my family (including two small children) from August 16-20, 2025, in Suite 18, booked via Booking.com. As a Relais & Châteaux property, I expected luxury and impeccable service for the high prepaid price. Instead, it was a nightmare of neglect and coercion.||||Upon arrival, the room was in disrepair: the extra bed for our child was broken (replaced after reporting), bathroom taps were clogged with limescale and sprayed water everywhere, several lights didn't work, curtains weren't hung properly, and a lamp was completely shattered (I hid it in a wardrobe for safety). We had awful sleep the first night but chalked it up to travel fatigue.||||The second night was worse – we discovered the main bed frame was broken in the middle, causing it to shift and making sleep impossible. Photos from August 18 show the damage. This ruined two full nights of our stay.||||Reported on August 18; a representative (for owners Monsieur and Madame Chibois) visited, promised escalation, and made partial fixes (new bed from another suite, removed lamp, fixed curtains), but taps stayed broken. No follow-up from owners despite promises.||||On checkout (August 20), three police officers were waiting at reception. The representative accused us of causing all damage, claiming the room was "perfectly checked" – contradicted by our immediate reports. Police dismissed my offer to document the original issues and threatened detention unless we paid the restaurant bill (which we never intended to skip – stay was prepaid). With young kids present, this felt like pure intimidation and collusion. After paying under duress, my wife overheard the police and staff laughing about it.||||Additionally, the representative threatened to blacklist me from the entire Relais & Châteaux network if I complained – an obvious scare tactic.||||This isn't 5-star service; it's mismanagement and bullying. We left stressed and humiliated. Avoid this place – it's not worth the premium price or the risk. I've reported to Booking.com, Relais & Châteaux, and authorities.

Amazing restaurant (we didn’t sleep there). Friendly staff, incredible food

Not what is expected and disappointing. Hotel is living in the 80s and is overpriced. You drive in and feel like you are at a countryside stay, which feels great. Then you see the 5 star rating on the door as well as Michelin guide 2021, but it’s all just a facade. The hotel is outdated, the staff aren’t helpful, the restaurant is overpriced and rooms underwhelming. Our room was so chaotic, 5 chairs. Tiny. And AC was awful for summer heat. Bed was weird with 2 twins pushed together and overall we were not impressed or happy with our stay. At $410 a night it’s at best a $250 a night hotel. Pool was not nice, used towels lying around chairs, filled with chlorine and endless mosquitos. Left under whelmed, annoyed, ripped off, and covered in mosquito bites. Pass on it.

An incredible restaurant and experience - let down slightly by the fact that you can’t tip the team using card!