Marco Lucchino
Google
An exceptional stay in a truly magical setting.
The hotel, the grounds, and the surrounding forest are absolutely stunning are a true piece of heaven in the heart of the Loire. Every detail is carefully curated, and the atmosphere invites you to relax and disconnect completely.
The services provided to explore the forest, such as walking paths and bike access, are a real plus. The wellness facilities makes the stay almost perfect: a well-equipped gym, a beautiful swimming pool, and elegant, tranquil common spaces. Our room was perfect: tasteful décor, impeccable cleanliness, and a truly cocooning feeling. The room service was discreet, and the reception staff were simply outstanding, kind, attentive, and always helpful.
Unfortunately, the restaurant service was far below expectations.
While the food was good (albeit with a rather limited menu), the service was consistently disorganized and inattentive, even on evenings with a good staff-to-guest ratio. Basic requests like water or bread had to be repeated multiple times, and in one instance we had to go directly to the kitchen to ask. Water and bread coming after the main dish upon multiple requests. On another evening, we waited quite a while before someone came to take our order, while guests who arrived after us were served first.
This wouldn’t be acceptable in a regular brasserie — and it’s even more disappointing in a hotel of this quality with that level of prices.
It’s a real shame, because the restaurant’s poor service, combined with the lack of nearby restaurant alternatives, would make me hesitate to return, despite everything else being outstanding.
I sincerely hope the management addresses this issue, because the potential of this place is immense.