Michelle S.
Yelp
My husband and I had high hopes for our anniversary dinner at La Brasa, but unfortunately, our experience was incredibly disappointing. We made our reservation weeks in advance and even confirmed it earlier today. When we arrived just 7 minutes after our scheduled time, the door was locked, and the parking lot had only one car. Not a great first impression.
We tried the door, waited outside for several minutes, and eventually called the restaurant. Oddly, the call was answered by someone monitoring restaurant calls from home. They offered to reach out to the staff, but at this point, the locked door and empty parking lot gave us a very bad vibe. It didn't inspire confidence in the service or food quality, so we made the decision to go elsewhere.
As we were leaving, someone from the restaurant unlocked the door and shouted something after us, but by then, we were already moving on. To add to the confusion, the person monitoring the calls later offered a free appetizer if we returned, but it was too late--we were already seated at another restaurant, enjoying what turned out to be a fantastic anniversary dinner.
I had been excited to try La Brasa for a few years and had my meal picked out after weeks of browsing their menu. Sadly, this experience was a huge letdown. A locked door, an empty parking lot, and no one in sight during business hours is not the kind of atmosphere you want when you've made a reservation for a special occasion. Major disappointment.