Kelli Ballard
Google
My low score is not because of my direct experience, it was because of the woman next to me. She ordered a bagel with cream cheese. The woman helping her handed her a cold bagel. So the customer asked if she could have it toasted, the employee then takes the bagel and puts it in the toaster and turns to the customer and tells her "the next time you order a bagel, be sure you say toasted bagel if you want it toasted". Her comment was so rude that it made ME unconfortable for the customer. If it's normal for your bakery to serve bagels cold, then the employee should be asking if her customers would like their bagel toasted, most places do not serve these cold.