Tyleen M.
Google
Total disappointment, NOT RECOMMENDED
Today we had lunch at this restaurant and unfortunately, left feeling deeply disappointed by an experience that simply did not live up to expectations, neither in terms of quality, service, nor overall value.
We opted for their sharing menu, which is priced at €105 per person. While we expected a thoughtfully curated experience designed for two to enjoy, what we received were essentially individual portions, served as if meant for one, despite having clearly communicated that we were selecting the menu to share. Strikingly, we observed nearby tables ordering à la carte and receiving the same dish sizes. When we raised the issue, our server failed to provide a clear explanation, and the initial guidance on the menu structure had also been vague at best.
To make matters worse, when I asked for clarification about the portion sizes and final bill, the response from the team was unexpectedly defensive and condescending. Comments like “this is how fine dining works,” or suggesting that “perhaps we’re more accustomed to American portion sizes” felt not only dismissive but entirely out of place especially considering that neither of us are American, and both of us work professionally in the field of luxury travel and hospitality. We are very familiar with what refined service and value should look like. This was not it.
We had two glasses of champagne and two glasses of wine, the beverage selection was, to their credit, well curated and well presented. The wine program is probably the most consistent part of the offering. But beyond that, the experience fell flat.
At the end of our meal, the bill came to nearly €300 for five small courses, two desserts, and four drinks. For that price point, one would expect a nice experience. Instead, what we got was underwhelming food, poor communication, and a dismissive attitude.
To make sure we weren’t misunderstanding anything, I even took the time to speak with the reception staff at the hotel, who were incredibly kind and helpful. They understood my concerns, confirmed they were valid, and made the effort to follow up. I truly appreciated their professionalism, it stood in stark contrast to the service at the restaurant itself.
Sadly, what could have been a memorable culinary evening turned into a frustrating and frankly baffling experience. We won’t be returning, and I wouldn’t recommend it to others who are genuinely seeking high-end hospitality. It’s simply not aligned with what it claims to be.
