Hazelton Online
Google
We’ve supported this restaurant for 15 years, but after last Sunday, we will never return.
My wife and I have been loyal customers for over a decade, introducing countless family and friends to this place and always recommending it as our go-to for Mexican food. We’ve built relationships with the staff and genuinely enjoyed coming here—until our last visit.
My wife suffers from chronic migraines and has a fully vetted service dog approved by her neurologist. This dog alerts her before a migraine hits so she can take medication in time. When the owner saw my wife with her service dog outside the restaurant, she was immediately rude and dismissive, saying, “We don’t allow dogs.” We calmly explained that this was a service animal, and pointing to her sign indicating service animals were allowed, but she looked at us with a condescending smirk, laughed and walked away.
I even went inside to show this lady documentation from my wife’s doctor confirming the legitimacy of her service dog. Instead of apologizing or correcting the situation, the owner brushed me off then came back outside and demanding my wife—who was holding the dog in her arms and had not even entered the restaurant—to put the dog on the ground. Her tone was condescending and disrespectful.
This level of ignorance and unprofessionalism is shocking, especially from a business we’ve supported for so long. When I reminded the owner that service animals are protected under federal and California ADA law, her response was, “I don’t care, this is my business.”
That was the last straw. We will never spend another dollar here, and it’s heartbreaking after so many years of loyalty. To the owner: You are not above the law. Educate yourself on ADA requirements before you find yourself facing serious legal consequences.