Alex E
Google
This reciew is for the restaurant and not the hotel.
What a nightmare.
We booked a reservation, where they proceed to hold 75 euros per person in case of a no-show. Ok. On the day of our reservation, we get an email from a staffer, encouraging us the change our 8:15 reservation to 7:30pm.
Why?
Because it gets drafty outside at 8:15pm. Sounded like they wanted to wrap up early and go home, but fine, we agreed.
Here’s where it gets interesting: GOOD LUCK BEING ABLE TO GET TO THE RESTAURANT if you’re not staying at the hotel!
We were located 12 driving minutes away, in Les Contamines, a major stop for those doing the Tour Du Mont Blanc. Figured we’d give them our business and go a little out of our way to do that.
Here’s how we were rewarded with that intent:
- Uber? Nobody around to pick us up.
- Taxi? nobody around to pick us up
- Bus? Doesn’t run that time of evening.
- Walk? It’s a 2 hour, 15 minute walk one-way
The owner’s response?
“I've tried different taxis, there are all fully booked, the summer season start and it's very difficult.
I'm sorry but we're missing a table and I can't propose something else than to wait for you until 8:30pm.
Best regards,
Lauriane”
There’s a difference between a “no-show” and a “can’t show”, but this classless establishment passes the business risk onto the client. We disputed the charge with our credit card company and got our money back, but our advice? Don’t bother - if they’re that great, they should be able to accommodate a walk-in to cover their table.
Tip: if this happens to you, file a claim with your credit card under “services not rendered as expected” and explain how they take your money despite the place being inaccessible by public transportation.