Kenosha H.
Google
Maybe I had high expectations because I heard this restuarant received 1 michelin star recently, but I went with my family of four people for lunch and while the food was fine, the service was overall a disappointment. The service team seemed very rushed and understaffed. They did not pour water for ten minutes until we sat down. They seemed very much in a hurry when they were serving to a point where we had to flag them multiple times if we wanted to request anything since they never asked typical service questions in normal high end restaurants, let alone michelin restaurant, such as how was the meal or if we needed anything. The bread crumbs were left unswept. The used oshiburis (hand wipes) were also just left on the table which was very strange since almost every high end Japanese restaurants immediately take them away before the meal starts. There were stretches of 30 minutes when we did not get the next course meal. Towards dessert, I was dying for them to bring out our coffee and dessert because my lunch was headed for more than 3 hours and we were sitting there without anything to eat or drink other than water. The dessert was pretty good but the coffee was the blandest coffee I ever had. Some of the courses were good such as the seabass, but other than that we thought the pork came out undercooked. What was most disappointing was that they gave away omiyage "gifts" to take home for each guest. We were the last to leave and we were seated by the door so we saw each guest leave and we realized they gave shopping bags with what seemed like slices of bread in them. When we got up to leave, we were only handed little pieces of bread cracker in clear packets. It was really easy to break when it went into my purse. I'm not sure why they discriminated against us and gave us those crackers when we could see that everyone else got a different gift. Maybe they ran out by the time we had to leave?? We all ordered the biggest course meal for lunch along with wine pairings and added supplementary courses and drinks so I'm not sure if they have any excuse for giving us smaller gifts than the other guests. If they run out, it's better not to give gifts at all because it makes the other people who receive a smaller one feel bad and treated unfairly. I hope they improve their service because they still seem like novices when it comes to serving style and formality. Seeing the maitre de, kitchen staff, sommelier, and chef running around the restaurant with no clear roles but all serving in a huge rush just made the entire ambience feel like i'm in a chaotic kitchen instead of a luxurious Michelin star meal.
