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Four of us decided to try once again one of our favorite old haunts so we decided in La Madeline and it was a nightmare from start to finish !!!
The owner was training a young girl and she got mixed up with our order which was fine until the rude ignorant owner yelled at us 10 feet away across the counter and in front of other customers that “ theirs an up charge for soup and do you want a salad or chips … we said that’s fine we would like to share a Crouque Messuire and a cup potato and a bowl of cream of mushroom soup …she asked again if we wanted a salad, we said no! I said no salad…. They repeated there is an up charge for the soup, for the third time we said that’s ok. I want a cup and my husband wants a bowl !
She came over to our table very rudely and said “ you confused our girl that we were training and messed up the order 🤬🤬🤬 my husband interrupted her and said we did not mess up the order!
She loudly corrected the poor young girl in front of us and then came to us and repeated the order and it was wrong, so we had to start over which we did and they still didn’t get it right and blamed us !!
We went to our table, furious because of being humiliated like that in front of our friends !
This person had no decorum with people… and certainly doesn’t know that in the hospitality industry, the customer is always right”, and you just apologize !!
Instead, we got two full entrées we wanted to share one lg. I got my cup of soup, my husband never got his soup until we quested it …we never got an apologie … instead she came back a 2nd time to the table with A CUP OF SOUP not a BOWL as requested !!!
With our two guests sitting there, She proceeded to explain to me /us, that you had the order so mixed up that the poor girl that I was training didn’t understand what you wanted !
She also stood over her at the cashier while she rang us up and she said “ that’s not the right button”, very ignorant very mean.
She was so rude to the poor girl. I never saw her after that. If I were her, I would’ve walked out !
I showed her the bill and she took the menu out and started showing me how I was mistaken in front of our friends !!! 🤬
I said we were charged for it, and never got his bowl of soup then she proceeded to say that it was an up charge of 2.19 for his bowl and 3.99 for my cup mind you , we both had identical entrées, but mine was cup of Potato soup and his was a bowl of Cream of mushroom ????
We just thought …we’ll never be back here ever again and we’re tired of fighting with them.
I was furious and I wasn’t gonna let her get away with it because it was only $1.91, but it was the principal !!
She was ignorant She’s lucky that I didn’t confront her right there and I would have, if I hadn’t had two friends sitting there, my husband said he would have too !!
If this place lasts another weekend, it will be a miracle!
She was rude and insulting and she was the manager ?
We will never go back there and we’ll make sure none of our friends ever go back there !!
The sandwich was not even toasted like a regular Crouque is. We were furious and insulted and la Madeleine is not what it used to be and prices are ridiculous. We could only eat the inside soft part of the bread because the crusts were so hard you couldn’t even cut it ! There wasn’t one nice thing about the whole experience!
By the way, there was one couple in there at 5:30 when we ordered when we finished at 6:30 there was no one in there when we left at seven, it still empty. If she’s running it for someone, they better open their eyes ! She’s running it into the ground !!