Ben
Google
(Review for the restaurant only)
Very sloppy and disrespectful. I had booked a table at the one star Michelin restaurant for 31 December lunch, through their website. Talked to them by phone straight after to discuss several points, and they confirmed my booking. A month later they get back to me saying in the end they will not be open that day and thus my booking is cancelled. Of course, now the other couple of options where I had considered booking for that same date are full, so I am basically out of options. This kind of stuff should definitely not be happening at a Michelin star restaurant: terrible service before I even entered the door!
(Update following a reply to my comment from the business)
1. In its reply, the business states: “Our Michelin-starred restaurant was indeed closed on December 31st for LUNCH”. Correct, that is the problem: you let me book a table at your Michelin-starred restaurant on December 31st for LUNCH through your website, confirmed this reservation immediately after I booked on the phone, and then later on decided not to open that day for lunch and cancelled my reservation (at this point, all the alternative options I had originally been considering were no longer available).
2. The business also states: “we had proactively contracted you to explain this and offer an alternative”. False. During a two day period I received contradictory information through an email and by talking to 3 different people from the business on the phone. Nobody could tell me whether my reservation would be honored or not. In the end, somebody contacted me to tell me it would be cancelled. The “alternative” offered was to eat at the cafe/bistrot, which is clearly a very different experience to eating at a Michelin-starred restaurant, and which I politely declined.
3. The business also states: “it is unfortunate that you chose to post a negative review without engaging with us further or considering the solution we proposed”. I did consider eating at the cafe/bistrot, but it is not an equivalent alternative. As regards engaging with you further, after four telephone calls, emails, and lots of contradictory information, I am not sure what else was left to say, but happy to engage further if you wish.