Michał K.
Google
I'm writing this with genuine sadness.
Before booking, we emailed asking if we could use translation tools since we don't speak French. Their response was completely off-topic - they wrote "Sorry but we don't have any proposition for using a camera translator..." which didn't answer our question at all. We were asking if we could use OUR OWN translator, not if they provide one.
Five minutes into the tour, the guide stopped to tell us we couldn't use Google Translate. There's no signage anywhere stating this rule. I watched my nice and nephew excitement fade as they realized they couldn't understand anything being said. We sat through 45 minutes of a lecture in a language we don't know, unable to participate in the experience they'd been looking forward to.
When I tried to share feedback afterward - not angry, just hoping they'd understand - the staff member was completely dismissive. No acknowledgment that we'd paid for an experience the children couldn't access.
This policy raises serious questions about consumer rights and accessibility. In 2025, actively preventing visitors from using translation tools is the opposite of inclusivity.