Anayeli Díaz
Google
La señorita me atendió de muy mal gusto, ordené dos nieves de diferente sabor, en diferente conos y ella me dio la nieve en un solo cono los dos sabores, y le dije que si me lo podía cambiar y dijo que tenía que pagarlo de nuevo, y tuve que pagarlo de nuevo para que ella lo cambiara a como le había dicho la primera vez…
Lo único que hizo ella fue quitar la nieve del cono que ya había hecho anteriormente y colocarlo en otro cono.
Today, my daughter and I visited this ice cream store. I was really looking forward to treating ourselves to some delicious ice cream. I ordered two ice creams and paid for them. However, when the lady who took my order came back with the ice cream, it was not what I had ordered. She handed me one cone and one cone with a double scoop, which was not what I had requested.
I politely informed her that this was not what I had ordered, but she insisted that it was. I tried to reason with her, pointing out that it didn't make sense for me to order one cone and one double scoop when I clearly wanted two separate ice cream.
After some back and forth, she finally agreed to remake the order. However, as I watched her prepare the new ice creams, I was shocked to see her simply take the top scoop from the double scoop cone and place it on the second cone, before serving it back to me.
I was extremely disappointed by this experience. I even took a picture of the ice cream to document what had happened. This was, without a doubt, the worst customer service I have ever encountered. I would not recommend anyone to visit this location based on my experience.