La Michoacana Purepecha

We ordered two ice creams and a Monster Loco, and ended up waiting over 15 minutes—only to realize they had completely forgotten about our order. No one checked on us. If I hadn’t gotten up with my receipt in hand, they would’ve closed without ever giving us what we paid for. What made it worse? Not even an apology when they realized their mistake. Just a cold, careless attitude. If you’re thinking about going here—don’t. The service is beyond disappointing. Save your time and money and take your business somewhere that actually values its customers.

I attempted to make a purchase at La Michoacana Purepecha, located at 3965 Eagan Outlets Parkway, Eagan, MN 55122. When I chose to pay with my debit card, a surcharge was automatically applied. I immediately complained to the manager on duty that this was illegal per State and Federal law. He argued with me that this is for all cards, not just credit cards. He was adamant in the charge for all cards even after I told him this. Under both federal law and Minnesota Statute § 325G.051, prohibits merchants from imposing surcharges on debit card transactions. Surcharges of this kind are only allowed on credit card purchases under certain conditions, and even then, they must be clearly disclosed in advance — which was/is not the case here. Not only did they lose mine, and my friend's business today, but we will not return (until they comply with State and Federal law regarding surcharges).

I was here to make a purchase. And it was the worst experience ever. The place was duty. The music was too loud. The 2 guys There were so rude, and they had no urgency to assist any customers. They were having conversations between them ignoring customers. They were very rude. They were not helping us. The co-workers were walking around singing, and they did not even acknowledge that we needed some help. I will never come back to this place worse, the worst place ever to make a purchase.

I have been to this location a few times and every time I come here most of the employees always have an attitude. Last time I was here I saw a gentleman try to order “una horchata de fresa” and the woman helping him gave him a really bad attitude and said “we don’t sell that here” I believe he wanted a “agua de fresa” he embarrassedly walked out without purchasing anything and the woman didn’t even try to give him other options or explain that’s not the correct name for it. She was plain rude. We always spend at least fifty dollars every time we come. The lady that took our order today did not write it down and got it all wrong, the esquites I got today were just horrible they put so much mayonnaise it was no edible. Also, their reward system is a scam. We never get $5 when we reach the points necessary.

The two men working there were very rude to my uncle and had an attitude, good thing my dad stepped up for him and put them in their place. I hope those two get fired! One of the girls working there was nice though. They should fire all the men working there because they are horrible.

I really hate to do this because their Mall of America location was so great, I went there all the time. When I moved and found a location closer to home I was ecstatic! The first time I went the food was okay and the service was fine as well, I tipped well hoping to make a good first impression as I was planning to come back. I went there today, it was a little busy so I waited in line but they kept helping the people behind me. I waited for about 10 if not 15 minutes while the people behind me kept getting served, they kept motioning them forward while they all looked at me knowing I hadn’t been served yet and I looked as ready as I could without being rude as I knew they were busy. I watched people come and go getting food, ice cream and drinks. It was a little disheartening and made me a little upset. At some point I had to just leave, it was really embarrassing for me and I, unfortunately, don’t plan on coming back to this location.

The customer service is so bad, the lady that helped us was throwing things around & seemed in a bad mood. Very awkward being there with her vibe. The food was very good but not her service

I love that uber delivery is now available at this location. Can’t wait till Apple Valley location opens up!