Elle V.
Yelp
I'm not one to leave reviews often. The place has to be either really good or just really disappointing. In this case I'm truly dissapointed. I was really excited to come here when I found out they had a bakery after seeing their café de Olla at Costco. It makes me proud to see the Latino community represented in a place such as Costco. Maybe my expectations were to high coming here, but I feel
they should be . The Santa Monica location is in a prime place, the corner is beautiful and really cute. Walking into the shop my 1st thought was the music is good, but the ambience already felt off. It wasn't as put together as I imagined. I felt like I finally understood what our moms meant when they wouldn't let us out the house until we tucked in our shirts. It was missing something it felt sloppy. The idea is there but it needs to be tightened up. The reason I was ultimately disappointed about this place was the service. I am one to truly appreciate those who serve us and also I am understanding that the work force is rough right now. But geez, I felt like offering my coffee to the lady at the register because she looked like she needed a cup. When I approached the counter she didn't make eye contact, she looked like she was doing something, so I didn't want to interrupt but it took her a long time to acknowledge I was there ready to check out and place an order. Her customer skills were not there, she was also working extremely slow, she didn't smile, she looked like she was annoyed and not to mention everyone else was also working at a very leisure pace with no care in the world. One of the staff looked overwhelmed and stressed. It wasn't a good look. The area where they were making coffee and food looked disorganized and messy. The person bagging orders wasn't doing it with care. I saw food being put into the bags and probably being squished. Overall It didn't feel warm like a coffee shop should feel especially on a Saturday morning. I shouldn't feel my mood going down after a Saturday morning coffee shop run rather I should feel happier and ready to take on the day. I left feeling disappointed.
A little about what I picked up. The Iced Horchata de Olla, oh how I was really looking forward to that. It didn't live up to the hype and neither did the Oatchata Agua Fresca. Both of them were watered down and truly a let down. I'll will say though the mini conchas were delicious. The breakfast tacos were good but their prep area needs work.
I wish this place would have been a better experience. Other than buying a bag of their coffee at Costco I wouldn't recommend coming to the brick and mortar location unless it's only to grab some mini conchas. There are definitely better options in the area for coffee and an overall coffee shop experience.
This review isn't meant to put them down but hopefully entice them tighten up and level up.