Fiorella ..
Yelp
Terrible customer service as well as products. We had a catering order in July and what it supposed to be a breakfast burrito cut in half, was in fact a miniature half burrito, it was made more for toddlers than adults. The pastries were dried and flavorless. I was not planning to leave a bad review because then they took my order with 2 instead of 3 days of notice.
However, today, we asked for a hot chocolate but they gave us instead hot milk. When we realized they only gave us hot milk, I called them and I was told to come back for them to make it again. I decided since I was stopping by again, might as well get a full size flan for my family, but then to my surprise, I was told that I needed to pay for the hot chocolate they did not do in the first place, even though it was the cashier mistake, so I cancelled my $30 flan order and left to take my business somewhere else. The workers clearly did not care to make it right, they were evidently uninterested to fix their mistake and were like whatever attitude, when I cancelled my order and decided to leave. So that is what we are doing, I usually come every 3 weeks to Ulta and always stop by at this place to buy conchas for my kids, but not anymore, I am taking my business somewhere else, where they care to fix their own mistakes, come on!.