La Patarashca Hotel

I’ve stayed in hotels all over the world — from tiny Scottish B&Bs run by people who definitely have opinions about your shoes, to 5-star Marriott resorts in Phuket where even the towels feel richer than I am. But this place? This place understands customer service on a spiritual level. From the moment we arrived, the woman at reception welcomed us like long-lost relatives she actually likes. Down by the pool, Alongtoi kept the drinks flowing so smoothly I briefly considered adopting him as my life coach. You can tell the owners and management have poured their heart, soul, and several litres of sweat into this hotel. Between the incredible artwork and the lush jungle garden, you forget you’re in the middle of the city and not in a National Geographic documentary. And then… the voice. An assertive, slightly rude person shouting staff members’ names across the grounds. A long-term resident, we assumed. Someone dramatic. Someone bold. Someone who really needed a hobby. Turns out it was the hotel parrot. Not caged. Not shy. And absolutely living its best life.

Great experience with attentive customer service, good rooms and excellent food. Definitely the place to stay in Tarapoto. Also has a nice pool, a great location and a curated artisan market.

Great spot, close to some great shops. They have a great restaurant and a super cool cafe as part of the hotel. The area around the pool feels like a jungle. Will stay again!

From the front desk to Danny at the bar made us feel at home We would highly recommend you staying at this hotel

I love this place , superbe location , nice food and great service . Highly recommended !🙌

Lovely hotel, great staff, beautiful wooden chairs and yoga/hammock area right in the middle of town!||Great breakfast, and onsite restaurants to cater for all tastes!||Super stay... only downside was music from club on the street was quite loud, but nothing that earplugs didn't drown out!|Also better to have curtains to cover all the windows/glass - it's very bright all night!||Aside from this... little gem of a place to stay in town.

This is our second stay here but we're not going back due to the horrible way they treated us and an employee of theirs at checkout. The personnel here went out of their way to accommodate us the last minute for a weeks stay and ensured we had what we needed at all times. At checkout, they calculated our price wrong (unknown to us) and confirmed twice by two persons all was settled. Later (we stayed for a few more hours) they realized they made a mistake and asked us to pay a difference. We disputed this and they looked at everything and realized they were at fault and told us we don't have to pay the difference as compensation for the inconvenience. Later, we were asked to pay again or an enployee of theirs had to pay from their salary... This is horrible, an employee here can get economically responsible for being serviceminded and loyal to ensure we'd come back. In the end, we payed up to save the employee from the punishment. They actually made sure we felt that it was us who punished the employee and not them. Worst experience at a hotel ever.

Great place to take photos but dont recommend it to stay here. The outdoor ambience is nice However, the rooms are outdated and small considering is a 3 stars hotel. Close to the main plaza but just around the corner from nightclubs (very noisy 7 nights a week)|Good breakfast and friendly staff