Marie-H. M.
Yelp
I placed an order at La Pataterie Hulloise using UberEats. When I received my order, 4 out of 7 items in my order were missing. What was supposed to be 2 corn dogs, 1 BLT sandwich and fried pickles ended up being a series of totally random items that made no sense whatsoever and seemed like a really bad prank. I received 5 hot dogs, which I never ordered, 3 of which had only cheese in them, and 2 with literally nothing inside (no condiments of any sort, just a wiener and a bun). I received a "sandwich", if it could seriously be called this way, which consisted of 2 toasted slices of bread with 2 slices of tomato and lettuce in the middle (nothing else). And the last random item was a hamburger with no condiment either, just a patty and a bun, nothing else.
When I called La Pataterie Hulloise to complain about half the items missing in my order, the girl that picked up the phone told me to handle the matter directly with UberEats, they would be the ones to resolve it with me. This made absolutely no sense at all, the order was placed in a paper bag, which was stapled closed, the Uber driver couldn't have touched the inside of the order. On top of that, the receipt, which contained a list of all the items I ordered, was stapled to the bag and there was no mistake on the receipt. The fault was entirely on La Pataterie Hulloise.
From this point, the situation went completely out of hand. The employee over the phone started taking a condescending attitude with me, and literally said "I'd like to help you, but other than trying to do telepathy, I can't do much...", I answered her by saying it was clearly their mistake and it was to them to try to resolve it and not UberEats. She then proceeded to pretend the line was busy by imitating the sound of a busy signal with her voice, then hung up on me.
I called a second time, asking her if she seriously pretended the line was suddenly busy by doing the sound with her voice, and she then decided to pretend that this was the very first time she talked to me and had no idea who I was. When I confronted her about it, she then said that I must have previously been talking with her twin sister and that must be the source of the confusion. Being fed up with her, I then asked to speak with a supervisor, she said there was none at the moment, so I asked to speak with the owner, and of course she said he wasn't there either, to call back tomorrow morning. From then, things just escalated further and she hung up on me again. So I called a third time, this time a guy picked up the phone. I asked to speak with a supervisor or the owner again, he said there wasn't one available at the moment. He then proceeded to make fun of me further, saying "So your BLT didn't have bacon in it? What are you complaining about? You had lettuce and tomato. And mayonnaise. You got the most important stuff in there." I was clearly hearing the other employees laughing in the back as he was telling me this.
I know it may seem hard to believe, but this story is true... That did just happen to me on this Saturday night. I'm still flabbergasted to be quite honest. What kind of completely unprofessional establishment is La Pataterie Hulloise? The order I received didn't even seem like a real order. It didn't seem like a honest mistake of sending one order the items of another order. It literally feels like the employees of the place were bored tonight and decided to play a dumb prank on a customer. The owner of this place is as responsible for this debacle as their employees are, after all, they are the one that left the employees responsible for their business while they're not there.
I had to throw the entire order, even though some items were correct, in fears of eating the cook's spit (or another type of bodily fluid).
I always liked La Pataterie Hulloise, I thought their poutine was excellent, but needless to say, after this horrible experience, I'm never setting foot in this pitiful establishment ever again. I'm not interested in spending 40$ to be mocked by dumb kids bored on the job. That's just sad. You have to wonder how that place stayed open for so long when they literally bully your customers and mock them.